Mersey and West Lancashire Teaching Hospitals NHS Trust

Admissions Booking Officer

The closing date is 10 September 2025

Job summary

The Surgery Division is looking for an enthusiastic and self-motivated Admissions Officer to pro-actively co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards. To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current NHS timeframes.

This demanding role will require excellent time management and organisational skills. The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.

Please note the JD & PS are currently under AfC review and are subject to change

Main duties of the job

To co-ordinate the admission of patients to the pre-operative assessment unit and elective admissions wards.

To schedule operations ensuring that an efficient, timely and patient focused service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS constitution.

The post holder should be proficient in the use of Microsoft Office packages. Ability to use a range of computer systems to collate information and escalate potential problem areas. Training will be given where necessary for internal IT systems.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

409-7336782

Job locations

St Helens Hospital

St Helens

WA9 3DA

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 1st September 2025

Closing date: 10th September 2025

Shortlisting date: 11th September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 1st September 2025

Closing date: 10th September 2025

Shortlisting date: 11th September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

lifications 1 Educated to GCSE level for English and Maths or equivalent experience
NVQ in Business Administration or equivalent knowledge through formal training or experience
Word processing skills

Knowledge

Essential

Excellent IT skills with knowledge and experience of Microsoft Office
Previous experience of working within a clerical environment
Able to deal with the public in person and via telephone

Desirable

Previous NHS experience
Knowledge of medical terminology

Skills

Essential

Self-motivated and ability to work using own initiative with limited supervision
Able to use own initiative and respond to new challenges, knowing when to escalate
Ability to organise/manage/prioritise own work schedule
Excellent communication and customer care skills
Ability to accurately maintain computerised and manual documentation systems
Able to promote good working relationships amongst team and colleagues
Ability to assist in the mentoring and training of new staff

Desirable

Excellent interpersonal and influencing skills
Good understanding of Trust internal policies as appropriate

Other

Essential

Excellent team player
Confident and sympathetic when dealing with patients/staff

Desirable

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Person Specification

Qualifications

Essential

lifications 1 Educated to GCSE level for English and Maths or equivalent experience
NVQ in Business Administration or equivalent knowledge through formal training or experience
Word processing skills

Knowledge

Essential

Excellent IT skills with knowledge and experience of Microsoft Office
Previous experience of working within a clerical environment
Able to deal with the public in person and via telephone

Desirable

Previous NHS experience
Knowledge of medical terminology

Skills

Essential

Self-motivated and ability to work using own initiative with limited supervision
Able to use own initiative and respond to new challenges, knowing when to escalate
Ability to organise/manage/prioritise own work schedule
Excellent communication and customer care skills
Ability to accurately maintain computerised and manual documentation systems
Able to promote good working relationships amongst team and colleagues
Ability to assist in the mentoring and training of new staff

Desirable

Excellent interpersonal and influencing skills
Good understanding of Trust internal policies as appropriate

Other

Essential

Excellent team player
Confident and sympathetic when dealing with patients/staff

Desirable

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

St Helens

WA9 3DA

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

St Helens

WA9 3DA

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)