Mersey and West Lancashire Teaching Hospitals NHS Trust

Surgical Care Navigator

The closing date is 02 September 2025

Job summary

Surgical Care Navigator

Job Location: Whiston Hospital (Hybrid Working)

AFC Band - Band 4 (12 months fixed term Secondment opportunity considered)

An exciting opportunity to support the use of an innovate AI tool across Mersey and West Lancashire Teaching Hospitals which helps prioritise patients to prepare for surgery through self-care coaching prehabilitation programme has become available. The Surgical Navigator post will be introduced to primarily promote and support the onboarding of eligible patients to wait well for surgery at home with the support of the coaching programme.

We are looking for an enthusiastic person to join our Surgical Team to communicate with our patients on the benefits of enrolling onto the prehabilitation 12 weeks programme and explaining to them on how to proceed with this offer. The role will also involve liaising with surgical and pre-operative assessment colleagues to track updates for this patient group.

The Surgical Navigator will also be expected to generate and manage patient lists, liaising with appropriate clinical teams to capture outcomes of patient reviews ensuring data is captured accurately and divisional reports are available.

Main duties of the job

Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review.
Attendance at weekly operational meetings
Develop procedures for own work area and work within the boundaries of the departmental procedures.
Receive complex patient level information and manipulate patient level data using excel and information dashboards.
Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts.
Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use.
Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe.
Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes.
Ensure quality and accuracy of all data reports.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

409-6587005-E

Job locations

Whiston Hospital

Warrington Road

Prescot

L35 5DR

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 19th August 2025

Closing date: 2nd September 2025

Shortlisting date:3rd September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 19th August 2025

Closing date: 2nd September 2025

Shortlisting date:3rd September 2025

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Other

Desirable

Ability to travel between Whiston and St Helens hospital locations by own car/ assisted driver

Skills

Essential

Excellent verbal and communication skills
Excellent numeric and accuracy skills
Ability to organise own workload effectively and work under pressure
Able to work effectively as a team member
Able to work with minimum supervision
Able to meet change demands and priorities with a flexible approach
Demonstrates ability to engage and communicate with staff of all levels

Desirable

Report writing and presentations skills
Analytical/reasoning skills

Qualifications

Essential

Intermediate IT skills

Desirable

Educated to Diploma level and/or equivalent experience and/or equivalent qualification.
Evidence of continuing professional development

Knowledge & Experience

Essential

Experience in an NHS administrative role
Experience of working to deadlines and prioritising tasks.
Knowledge of MS Office to include word and excel
Experience of data entry
Excellent keyboard skills
Knowledge and understanding of pre-operative waiting times target definitions
Knowledge of the Trust EPR, its functionality and working processes

Desirable

Experience MDT co-ordinator role
Good knowledge of patient pathways of care through the clinical setting
Knowledge of audit process
Knowledge and experience of data analysis
An understanding of national programmes relating to perioperative Care and Surgical harms review process.

Person Specification

Other

Desirable

Ability to travel between Whiston and St Helens hospital locations by own car/ assisted driver

Skills

Essential

Excellent verbal and communication skills
Excellent numeric and accuracy skills
Ability to organise own workload effectively and work under pressure
Able to work effectively as a team member
Able to work with minimum supervision
Able to meet change demands and priorities with a flexible approach
Demonstrates ability to engage and communicate with staff of all levels

Desirable

Report writing and presentations skills
Analytical/reasoning skills

Qualifications

Essential

Intermediate IT skills

Desirable

Educated to Diploma level and/or equivalent experience and/or equivalent qualification.
Evidence of continuing professional development

Knowledge & Experience

Essential

Experience in an NHS administrative role
Experience of working to deadlines and prioritising tasks.
Knowledge of MS Office to include word and excel
Experience of data entry
Excellent keyboard skills
Knowledge and understanding of pre-operative waiting times target definitions
Knowledge of the Trust EPR, its functionality and working processes

Desirable

Experience MDT co-ordinator role
Good knowledge of patient pathways of care through the clinical setting
Knowledge of audit process
Knowledge and experience of data analysis
An understanding of national programmes relating to perioperative Care and Surgical harms review process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)