Senior Organisational Development Improvement Manager

Job description

Job responsibilities

Communication

• The post holder will produce highly complex sensitive and contentious information for a diverse range of clinical and non-clinical staff both internal and external to the Trust, about operational and interpersonal processes both clinical and non-clinical. Presenting the current state of the process initially through information and data gathered during observation, and through the interpretation of performance data through the life of a project.
• The post holder will discuss and present through different media highly complex, sensitive and contentious information to individuals and groups of staff at all stages of an OD improvement project combining data gathered from workplace observation and from the various Trust information systems with the aim of securing the cooperation and buy in of staff to the OD improvement project or programme.

Knowledge Training and Experience

• Using their highly developed specialist knowledge of OD Improvement methodologies (eg, McKinsey 7S, Affina OD, TED, Burke-Litwin models for improvement) the post holder will be required to mentor and support staff either individually or collectively through the life of a project, teaching staff tools, techniques and approaches and, through their own extensive practical experience work with staff to ensure that theory is reflected in new ways of working.
• Using their highly developed specialist knowledge and extensive past experience of change management, the post holder will lead and support in the implementation of operational process changes.

Analytical and Judgement Skills

• The post holder will be required to collect, analyse, and interpret complex multi-faceted qualitative and quantitative process data and on this basis set out strong recommendations to resolve operational and workforce performance difficulties and problems.
• The post holder will be required to make judgments about when to escalate problems that hinder projects achieving their planned result. These judgements will be made based on highly developed specialist knowledge of project management and the application of OD Improvement methodologies (eg, McKinsey 7S, Affina OD, TED, Burke-Litwin models) balancing the risk of dis-engagement with the need to keep the project on track.

Planning & Organisational

• Contributes to and assists the Head of L&OD in the development of a complex strategic forward programme of work for the OD team which will initially require approval by the People Assurance Council and then require sensitive adjustment through the year to respond to changes arising post data analysis.
• Managing individual projects, coordinating the input of a wide range of stakeholders from across the organisation at various times and for different reasons, whose primary goal is to achieve improved operational performance and quality.

Physical Skills

• The post holder will be required to transport stationery and IT equipment required for presentation of data from multiple sources and in different media to different stakeholders both within and outside the Trust.
• The post holder will be required to drive to different sites of the Trusts estate.
• The post holder may be required to stand and walk for long periods of time when undertaking process observations in the workplace at the point of front-line service delivery.
• The post holder will be required to work in several clinical and non-clinical areas alongside front line staff in the delivery of their duties and close to patients in the care setting.

Responsibility for Patient/Client Care

• The post holder will be required to engage in communication with patients/service users when undertaking process observations seeking their views about their experience in the process.
• The post holder will be required to raise concerns they have about people and patient safety and experience that they may have observed in the process of gathering data about patient care processes.

Responsibility for Policy/Service Development

• The post holder will propose and support implementation of a wide range of changes to service delivery across the Trust both at service and department/divisional level through each of the projects they are dedicated to.
• The post holder will propose and implement a wide range of changes across pathways which will require them to work across traditional multidisciplinary boundaries and bring individual services, individual staff and groups of staff together around the main goal/target/aim of the individual or group of projects.
• The post holder will be required to contribute to and support the Head of OD in the on-going development of the OD teams function and purpose.

Responsibility for Financial & Physical Resource

• The post holder will be responsible for ensuring that individual projects within the programme have included financial plans either for expenditure required through the life of the project and in support of successful outcomes of the project, and/or that appropriate projects can demonstrate in clear terms their impact/contribution on cost improvement or cost reduction. The post holder will be required to provide direction to operational managers and clinical leaders on the development of cost improvement initiatives drawing up and monitoring CIP plans in relation to their projects.

Responsibility for Human Resources

• The post holder will be responsible for the line management of the other members of the OD Improvement team. This will include managing the appraisal process, mandatory training, disciplinary matters, ensuring that each team member has got an active Personal Development Plan and training is organised accordingly, and managing all forms of extraction (annual leave, sick leave, study leave etc).
• The post holder will supervise the work of the OD Improvement team in agreed areas of their work drawing on their own significant experience to guide and support them.

Responsibility for Information Resources

• The post holder, drawing on their significant experience and knowledge will be required from time to time, and as determined by the project outcomes, to input into the design of systems that relay information as to the status of a process or operational performance.

Responsibility for Research and Development

• The post holder will be required to regularly undertake assessments of services and processes with a wide expansive scope.
• The post holder will be required to use data gathered as a trigger to undertaking more detailed analysis of processes and systems such that the findings provide evidence to leverage change and redesign.
• The post holder will be required to research from a variety of sources numerous subjects including new practice, national policy, academic research etc. and then use this data to inform project outcomes and to enhance the methods and approaches to change and OD improvement used by the team.

Freedom to Act

• The post holder will be expected to instigate commencement of projects under their own direction drawing on their own highly developed specialist knowledge to guide the projects direction and progress, responding to the changing data and to the input of frontline staff.
• The post holder will be expected to provide regular updates as to progress including barriers, risks, anticipated outcomes and any exceptions. They will be expected to use their own judgement as to when to report by exception and/or escalate, take all necessary remedial actions or take action to ensure the appropriate people have been made aware and remedial actions are instigated.
• The post holder will be required to report on their projects, preparing reports and presentations, to various committees in the Trust and to external partners and stakeholders. They will be expected to use their own judgement as to the most appropriate media and content of any presentations or written papers including formal reports to committees within the trust.

Mental Effort

• The poster holder will be required to generate primary data from observations in the workplace, leading on process mapping exercises in order to capture baseline information as a pre-cursor to change. This will require prolonged periods of concentration and flexibility in approach to meet changing circumstances arising from the unpredictability of the project prior to a full understanding of the process performance data.

Working Conditions

• The post holder will be required to work in a number of clinical and non-clinical areas alongside front line staff in the delivery of their duties and close to patients in their care setting.

Person Specification

Qualifications

Essential

• Educated to Masters Level and/or equivalent experience, knowledge and competencies
• Lean Practitioner qualification and/or equivalent experience
• Specialist project management qualification and/or equivalent experience

Knowledge & Experience

Essential

• Experience of running large scale projects
• Experience of utilising recognised organisational development methodologies and approaches such as McKinsey 7S, Affina OD, TED, Burke-Litwin or other equivalent
• Successful record of managing and implementing substantial service transformation projects
• Experience of working closely with stakeholders in delivering sensitive changes to services
• Successful partnership working in a complex environment
• Successful track record of financial management and delivery of financial savings in a healthcare setting
• Process redesign skills and experience
• Experience of leading and supervising a team
• Experience of tactical planning and leading decision making in prioritisation of multiple work requests
• Production and delivery of reports and presentations to audiences of various sizes and levels

Desirable

• Good understanding of clinical flows and pathways in the NHS environment
• Demonstrable experience of capability and capacity for service management at a senior level in a complex hospital environment.

Skills

Essential

• Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
• Excellent communication skills including report writing, presenting and facilitation of meetings
• Excellent leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams around performance expectations
• Relationship management, developing and maintaining positive business relationships with individuals inside and outside the organisation
• Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and sound judgement in knowing when to formally and informally escalate matters crucial to achieving outcomes
• Ability to be intellectually flexible, looking beyond existing structures and ways of working to produce innovative and more effective ways of working
• Ability to meet deadlines and complete tasks within agreed time scales
• IT literate; proficient in the use of Microsoft Office packages
• Ability to identify and achieve goals with a focus on bottom line impact
• Excellent negotiation and influencing skills
• Appreciation of clinical quality standards and pathways
• Ability to train others in lean and other recognised improvement methodologies both formally and informally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Nightingale House

Whiston Hospital

Prescot

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)