Job summary
An exciting opportunity has arisen for a band 3 Health Care Assistant to join our Community Services
The post will be part of a skill mixed team providing a range of nursing interventionsOut of Hours, to patients registered with St Helens G.Ps. Examples of the duties carried out are as follows:
- Supporting registered nurses providing end of life care
- Provision of personal care in line with care plans
- Follow all care plans/wound care/catheter care/administration of medication
NVQ level 3 is essential.
- Shortlisting Date - 18th August 2025
- Interview Date - 3rd September 2025
Main duties of the job
The post holders will demonstrate an attitude which respects and values service users' and their carers.
The post holders will embrace the core values of the organisation. These principles will recognise the need to:
- Promote safe practices
- Value the aims of service users
- Work in partnership and offer meaningful choice
- Be optimistic about the possibilities of meaningful change
- Value social inclusion
- Supporting registered nurses providing end of life care
- Provision of personal care in line with care plans
- Follow all care plans/wound care/catheter care/administration of medication
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
- Work as part of a team and duties will be delegated by the registered healthcare professional.
- Act within the scope of your training and competence, knowing who to ask for help and support if you are not sure.
- Work within agreed ways of working, following relevant Trust standards, policies and protocols.
- Communicate compassionately and effectively with individuals and their families, carers and health care practitioners using a range of techniques, maintaining confidentiality and using tact, empathy, persuasion and reassurance
- Observe, assess and respond to patients needs appropriately, escalating concerns to Nursing staff as required including instigating emergency procedures as per policy.
- Organises self and supervises other junior staff or learners in general work tasks or when delivering patient care with supervision from nursing staff.
- Prioritises a range of delegated clinical care duties.
- Acting on own initiative, undertake personal care duties and support activities of daily living, e.g. mouth care, personal hygiene and toileting needs, demonstrating person centred care.
- Assist the registered healthcare practitioners with clinical tasks, follow care plans, notice and report changes, assist with risk assessments, obtain samples and some specimens.
- Safely deliver care duties including manoeuvring of patient equipment such as hoists and wheelchairs.
- Gather evidence to assist registered healthcare practitioner in obtaining a patient/client history.
- Undertake delegated procedures as required within the limits of required training and measured competence e.g venepuncture / ECG recording / blood glucose monitoring, clinical observations, taking specimens, escalating any abnormalities to the registered nurse.
- Support of patients feeding, diet and nutritional needs and accurately record patients nutritional intake and fluid intake and output, noticing and reporting changes to the nursing staff.
- Ensure patient property is managed as per Trust policy.
- Monitor levels of supplies and order supplies for the department as appropriate
- Demonstrates own duties to new starters, contributing to the learning environment. Where requested, supports/supervises work of students and other junior staff.
- Occasionally participates in audits, surveys, development activities
- To work in line with Trust policies and procedures
- Contributes to maintaining a safe, healthy working environment
- Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm
- Work in partnership with the individual, their carers/ families and the wider healthcare team.
- Maintain and further develop your own skills and knowledge through development and learning activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Participate in team handovers
Job description
Job responsibilities
- Work as part of a team and duties will be delegated by the registered healthcare professional.
- Act within the scope of your training and competence, knowing who to ask for help and support if you are not sure.
- Work within agreed ways of working, following relevant Trust standards, policies and protocols.
- Communicate compassionately and effectively with individuals and their families, carers and health care practitioners using a range of techniques, maintaining confidentiality and using tact, empathy, persuasion and reassurance
- Observe, assess and respond to patients needs appropriately, escalating concerns to Nursing staff as required including instigating emergency procedures as per policy.
- Organises self and supervises other junior staff or learners in general work tasks or when delivering patient care with supervision from nursing staff.
- Prioritises a range of delegated clinical care duties.
- Acting on own initiative, undertake personal care duties and support activities of daily living, e.g. mouth care, personal hygiene and toileting needs, demonstrating person centred care.
- Assist the registered healthcare practitioners with clinical tasks, follow care plans, notice and report changes, assist with risk assessments, obtain samples and some specimens.
- Safely deliver care duties including manoeuvring of patient equipment such as hoists and wheelchairs.
- Gather evidence to assist registered healthcare practitioner in obtaining a patient/client history.
- Undertake delegated procedures as required within the limits of required training and measured competence e.g venepuncture / ECG recording / blood glucose monitoring, clinical observations, taking specimens, escalating any abnormalities to the registered nurse.
- Support of patients feeding, diet and nutritional needs and accurately record patients nutritional intake and fluid intake and output, noticing and reporting changes to the nursing staff.
- Ensure patient property is managed as per Trust policy.
- Monitor levels of supplies and order supplies for the department as appropriate
- Demonstrates own duties to new starters, contributing to the learning environment. Where requested, supports/supervises work of students and other junior staff.
- Occasionally participates in audits, surveys, development activities
- To work in line with Trust policies and procedures
- Contributes to maintaining a safe, healthy working environment
- Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm
- Work in partnership with the individual, their carers/ families and the wider healthcare team.
- Maintain and further develop your own skills and knowledge through development and learning activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Participate in team handovers
Person Specification
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
- Care Certificate (equivalent to level 1)
- Literacy and numeracy functional skills level 2 or equivalent
Knowledge & Experience
Essential
- Knowledge of personal care and related procedures
- Demonstrable experience of working in a patient care/health related role
- Knowledge of relevant legislation related to healthcare
- Experience of working in a team
Skills
Essential
- Ability to communicate effectively in both verbal and written formats
- Good interpersonal skills
- Able to work within a team
- Experience of supporting junior staff and learners
- Able to accept direction and guidance
- Aware of own limitations
- Flexible in working hours
- Able to prioritise own workload and manage time effectively
- Flexible, adaptable and responsive to change
- Reliable and professional
- Ability to cope in stressful and challenging situations
- Inclusive and non-judgmental
- Punctual, motivated and committed
- Effective role model demonstrating Trust values
- Basic IT skills
Other
Essential
- Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
- Aware of the process for accessing staff health and wellbeing support
- Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death.
- Able to carry out direct clinical care as required on ward or department.
- Potential blood or body fluids exposure.
Person Specification
Qualifications
Essential
- NVQ level 3 Health and Social Care or equivalent
- Care Certificate (equivalent to level 1)
- Literacy and numeracy functional skills level 2 or equivalent
Knowledge & Experience
Essential
- Knowledge of personal care and related procedures
- Demonstrable experience of working in a patient care/health related role
- Knowledge of relevant legislation related to healthcare
- Experience of working in a team
Skills
Essential
- Ability to communicate effectively in both verbal and written formats
- Good interpersonal skills
- Able to work within a team
- Experience of supporting junior staff and learners
- Able to accept direction and guidance
- Aware of own limitations
- Flexible in working hours
- Able to prioritise own workload and manage time effectively
- Flexible, adaptable and responsive to change
- Reliable and professional
- Ability to cope in stressful and challenging situations
- Inclusive and non-judgmental
- Punctual, motivated and committed
- Effective role model demonstrating Trust values
- Basic IT skills
Other
Essential
- Concentration, focus and frequent record keeping requirements. Carrying out time critical tasks.
- Aware of the process for accessing staff health and wellbeing support
- Daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death.
- Able to carry out direct clinical care as required on ward or department.
- Potential blood or body fluids exposure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
