ED Administration Clerk

Job description

Job responsibilities

To provide patients, visitors and Colleagues with Polite, helpful and courteous reception.

To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. e.g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues.

Accurately register Emergency Department patients demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels.

To work as directed by the nurse in charge for rapid registration of ambulance cases.

Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation.

Facilitation of Clinics including booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met.

Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures.

To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information

Management of patient out of hours process for issued prescriptions.

Arranging Ambulances transport and taxis for patients and relatives as requested

Preparation of Patients Health Record in readiness for electronic Scanning ensuring compliance with set operational procedures.

Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time.

Produce barcode sheets for each Health record to be electronically scanned.

Clean, test and calibrate scanners before use each day.

Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures.

To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers and updating computer system.

Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered.

Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff.

The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets.

TRAINING RESPONSBILITIES

• Attend all IT training and keep abreast of updates as they occur.

• Attend all Trust Mandatory and departmental non-clinical training.

• To ensure Annual Adult and Childrens safeguarding Level 2 training is up to date.

• Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act

• To attend relevant customer care workshop and Develop Personal Resilience course.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent qualification and/or
• IT / Computer skills qualification or equivalent experience

Desirable

• Customer Care qualification

Knowledge

Essential

• Experience of working in an administrative role
• Experience dealing with the public face to face
• Experience working in a busy Clinical environment

Desirable

• Previous NHS Clerical experience working within Acute

Skills

Essential

• Excellent communication skills
• Good team worker supporting colleagues
• Show initiative and be self-motivated. Work well under pressure and remain calm in difficult situations
• Good organisational skills
• Data Quality, Data Protection and Information Governance knowledge

Other

Essential

• Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Whiston

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)