Private Patient and Overseas Administrator
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Job summary
To provide a comprehensive administrative/secretarial service to the Oversea/Private Patient Department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Dealing effectively and efficiently with processing of daily workloads and ad hoc office duties. The post holder will have a strong customer focus to ensure effective and professional operation of the service. There will be an element of out of hours work required so a degree of flexibility is essential.
2 vacancies - One 37.5 hour post available and one 15 hour post available
Main duties of the job
Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate.
Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability.
Provide comprehensive written quotes for treatment on request
Liaise with Private Insurance Companies to confirm authorization numbers obtained prior to booking patients in for appointment/admission.
Ensure all relevant patient documentation is available for Consultant to view prior to appointment.
Ensure the confidentiality and security of patients financial and personal information is maintained at all times.
Prioritise workload distributing/redirecting as necessary and within required deadlines.
Communicate and support all personnel and departments operationally with overseas and private patient requirements.
Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated.
Raise invoices in a timely manner.
Collect and reconcile payments from patients ensuring
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Details
Date posted
13 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
409-6854974
Job locations
Whiston
Warrington Rd
Prescot
L355DR
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston
Warrington Rd
Prescot
L355DR
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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