Job summary
Are you an experienced, dynamic and forward-thinking administrative leader?
Do you enjoy the challenge of a fast paced and continuously changing and developing environment?
Are you constantly seeking ways to improve processes in an innovative way?
If so, we want to hear from you!
This is an exciting opportunity for a full time (37.5 hours per week) post in the NWRSIC administration team.
Main duties of the job
The post holder will provide administrative support resolving day to day problems. Support inputting information and running reports as required for bespoke project work. You must be proactive and able to cope well under pressure, possessing the ability to inspire and motivate others.
You will be able to create strong partnerships and relationships with all stakeholders whilst supporting the development of collaboration working.
By coming to work at MWL, you will gain experience of being part of an organisation with a rich history and international reputation in Spinal Cord Injury Rehabilitation. You will have access to development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 15th January 2025
Closing date: 24th January 2025
Shortlisting date: 27th January 2025
Proposed Interview date: 7th February 2025
Please note this vacancy may close early if a high number of applications is reached
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 15th January 2025
Closing date: 24th January 2025
Shortlisting date: 27th January 2025
Proposed Interview date: 7th February 2025
Please note this vacancy may close early if a high number of applications is reached
Person Specification
Qualifications
Essential
- NVQ level 3 Business Administration or equivalent knowledge/experience
- European Computer Driving Licence (ECDL) or equivalent
Desirable
- Audio typing
- Diploma level qualification or equivalent experience in an administrative field
- British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma
Knowledge
Essential
- Experience of communication with patients in an empathic, reassuring manner
- Experience of effectively communicating with external and internal stakeholders on a range of matters
- Extensive experience of team working
- Experience of working to deadlines
- Demonstrable experience of meeting organisation and minute taking
- Deal effectively with correspondence, taking telephone calls, drafting written responses and ensuring effective screening to identify appropriate action/referrals are made
Desirable
- Demonstrable experience of administration/secretarial roles within a healthcare setting
- Previous experience of training or event organisation
- Previous PA experience
Skills
Essential
- Ability to prioritise own workload and meet deadlines
- Able to use own initiative and respond to new challenges knowing when to escalate
- Initiative, organising and prioritising own workload
- Excellent organisational and planning skills
- Positive approach, enthusiastic, highly self-motivated and well presented
- Ability to produce high quality work with attention to detail
- Ability to learn new techniques
- Ability to prioritise own workload
- Ability to deal sensitively with difficult situations and to challenge where necessary
- Exceptional eye for detail
- Ability to work effectively as part of a team
- Ability to work closely with other departments
- Ability to take actions when appropriate using own initiative and judgement
- Ability to exercise tact, diplomacy, sensitivity, empathy and confidentiality
Person Specification
Qualifications
Essential
- NVQ level 3 Business Administration or equivalent knowledge/experience
- European Computer Driving Licence (ECDL) or equivalent
Desirable
- Audio typing
- Diploma level qualification or equivalent experience in an administrative field
- British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma
Knowledge
Essential
- Experience of communication with patients in an empathic, reassuring manner
- Experience of effectively communicating with external and internal stakeholders on a range of matters
- Extensive experience of team working
- Experience of working to deadlines
- Demonstrable experience of meeting organisation and minute taking
- Deal effectively with correspondence, taking telephone calls, drafting written responses and ensuring effective screening to identify appropriate action/referrals are made
Desirable
- Demonstrable experience of administration/secretarial roles within a healthcare setting
- Previous experience of training or event organisation
- Previous PA experience
Skills
Essential
- Ability to prioritise own workload and meet deadlines
- Able to use own initiative and respond to new challenges knowing when to escalate
- Initiative, organising and prioritising own workload
- Excellent organisational and planning skills
- Positive approach, enthusiastic, highly self-motivated and well presented
- Ability to produce high quality work with attention to detail
- Ability to learn new techniques
- Ability to prioritise own workload
- Ability to deal sensitively with difficult situations and to challenge where necessary
- Exceptional eye for detail
- Ability to work effectively as part of a team
- Ability to work closely with other departments
- Ability to take actions when appropriate using own initiative and judgement
- Ability to exercise tact, diplomacy, sensitivity, empathy and confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
