Job summary
We are currently looking for flexible and hardworking individual, to join our team of valuable and conscientious administration staff.
The Emergency Department is a busy and demanding area of work but can offer great job satisfaction to its staff.
The role will involve:-
- Data entry of patient's information,
- Clinic booking,
- Scanning Patient information and admissions,
- Working with a team of Nurses and Doctors to provide a high standard of all aspects of care to all of our patients and their relatives.
- Working rotational shift patterns over 7 days
Part time and full time positions available.
Previous applicants need not apply.
Please be aware, that we may close a vacancy earlier than stated, should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Please note, interviews may include assessment tasks.
Interview Date : TBC
Main duties of the job
You must have a flexible approach to working in order to meet the needs of the service. The role will include rotation to early, late and night shifts and it is therefore essential that when applying you are able to meet the required shift patterns.
The role is 'front of house' and the successful candidate will need to provide high level customer service at all times and possess excellent communication skills, be of smart appearance and professional at all times. Previous experience within a similar setting or busy reception area is essential, Keyboard skills are essential and full training will be given to become familiar with systems operated within the unit.
Please see the attached Job Description and person specification for full details.
About us
St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:
- Acute Trust of the Year - HSJ Awards November 2019
- Trust rates Outstanding by the CQC - Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
- Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)
In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;
- Quality of care
- Staff engagement
- Support from managers
Job description
Job responsibilities
We are pleased to inform you that the plans for St Helens and Knowsley Teaching Hospitals NHS Trust and Southport and Ormskirk Hospital NHS Trust to come together as one new organisation have now been formally approved by the Secretary of State. Our new Trust will be called Mersey and West Lancashire Teaching Hospitals NHS Trust and will officially launch on Saturday 1st July 2023.
Any applicants who secure an offer of employment and/ or are due to commence their new role from 1st July 2023 onwards are advised that their conditional offer and contract of employment will be issued as per our normal recruitment process but will be under the new name of the organisation. All the details of the offers of employment and contracts of employment will remain as advertised and these changes will not affect your employment with us.
For further information on the new plans, please see:
Our Future Plans (sthk.nhs.uk)
KEY DUTIES
- To provide patients, visitors and Colleagues with Polite, helpful and courteous reception.
- To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. e.g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues)
- Accurately register Emergency Department patients demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels.
- To work as directed by the nurse in charge for rapid registration of ambulance cases.
- Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation.
- Facilitation of Clinics including booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met.
- Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures
- To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information
- Management of patient out of hours process for issued prescriptions.
- Arranging Ambulances transport and taxis for patients and relatives as requested
- Preparation of Patients Health Record in readiness for electronic Scanning ensuring compliance with set operational procedures.
- Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time.
- Produce barcode sheets for each Health record to be electronically scanned
- Clean, test and calibrate scanners before use each day
- Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures
- To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers and updating computer system.
- Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered
- Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff.
- The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets.
TRAINING RESPONSBILITIES
- Attend all IT training and keep abreast of updates as they occur.
- Attend all Trust Mandatory and departmental non-clinical training
- To ensure Annual Adult and Childrens safeguarding Level 2 training is up to date
- Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act
- To attend relevant customer care workshop and Develop Personal Resilience course
Job description
Job responsibilities
We are pleased to inform you that the plans for St Helens and Knowsley Teaching Hospitals NHS Trust and Southport and Ormskirk Hospital NHS Trust to come together as one new organisation have now been formally approved by the Secretary of State. Our new Trust will be called Mersey and West Lancashire Teaching Hospitals NHS Trust and will officially launch on Saturday 1st July 2023.
Any applicants who secure an offer of employment and/ or are due to commence their new role from 1st July 2023 onwards are advised that their conditional offer and contract of employment will be issued as per our normal recruitment process but will be under the new name of the organisation. All the details of the offers of employment and contracts of employment will remain as advertised and these changes will not affect your employment with us.
For further information on the new plans, please see:
Our Future Plans (sthk.nhs.uk)
KEY DUTIES
- To provide patients, visitors and Colleagues with Polite, helpful and courteous reception.
- To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. e.g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues)
- Accurately register Emergency Department patients demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels.
- To work as directed by the nurse in charge for rapid registration of ambulance cases.
- Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation.
- Facilitation of Clinics including booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met.
- Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures
- To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information
- Management of patient out of hours process for issued prescriptions.
- Arranging Ambulances transport and taxis for patients and relatives as requested
- Preparation of Patients Health Record in readiness for electronic Scanning ensuring compliance with set operational procedures.
- Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time.
- Produce barcode sheets for each Health record to be electronically scanned
- Clean, test and calibrate scanners before use each day
- Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures
- To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers and updating computer system.
- Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered
- Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff.
- The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental targets.
TRAINING RESPONSBILITIES
- Attend all IT training and keep abreast of updates as they occur.
- Attend all Trust Mandatory and departmental non-clinical training
- To ensure Annual Adult and Childrens safeguarding Level 2 training is up to date
- Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act
- To attend relevant customer care workshop and Develop Personal Resilience course
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent qualification and/or
- IT / Computer skills qualification or equivalent experience
Desirable
- Customer Care qualification
Knowledge
Essential
- Experience of working in an administrative role
- Experience dealing with the public face to face
- Experience working in a busy Clinical environment
Desirable
- Previous NHS Clerical experience working within Acute
Skills
Essential
- Excellent communication skills
- Good team worker supporting colleagues
- Show initiative and be self-motivated. Work well under pressure and remain calm in difficult situations
- Good organisational skills
- Data Quality, Data Protection and Information Governance knowledge
Other
Essential
- Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent qualification and/or
- IT / Computer skills qualification or equivalent experience
Desirable
- Customer Care qualification
Knowledge
Essential
- Experience of working in an administrative role
- Experience dealing with the public face to face
- Experience working in a busy Clinical environment
Desirable
- Previous NHS Clerical experience working within Acute
Skills
Essential
- Excellent communication skills
- Good team worker supporting colleagues
- Show initiative and be self-motivated. Work well under pressure and remain calm in difficult situations
- Good organisational skills
- Data Quality, Data Protection and Information Governance knowledge
Other
Essential
- Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
