Mersey and West Lancashire Teaching Hospitals NHS Trust

HDT Administrator (Hospital Discharge Team)

This job is now closed

Job summary

We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, timemanagement and attention to detail skills to join our existing Admin Team to support our very busy Integrated Discharge Team based at WhistonHospital.

The post will be based at Whiston Hospital. You will be working in a busy environment and closely with the remainder of the Admin Team.

Communication and customer care is key is this team. The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

Main duties of the job

Receptions service for visitors, telephone callers and mail.

To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.

To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.

Updating sickness and absence procedures.

Stationery and equipment orders

Information and data processing and reporting

Maintaining patient/service user files

Updating care plans/assessments

Invoices

Minute taking

Updating Master Control Plan (patients who are medically optimised).

All other duties that are considered appropriate to the post.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted

12 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

409-6704096

Job locations

Nightingale house, Whiston Hospital

Warrington Road

Whiston

L35 5DR

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.

To ensure the privacy and dignity of all patients is paramount and not compromised.

ADMINISTRATIVE RESPONSIBILITIES

Ensure all relevant records are kept up to date and accurate and recording is completed in line with Trust policies.

Maintain statistical data for the role.

TEACHING & TRAINING RESPONSIBILITIES

Develop own skills and knowledge and contribute to the development of others

RESEARCH & AUDIT

Assist colleagues in the undertaking of audits.

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.

To ensure the privacy and dignity of all patients is paramount and not compromised.

ADMINISTRATIVE RESPONSIBILITIES

Ensure all relevant records are kept up to date and accurate and recording is completed in line with Trust policies.

Maintain statistical data for the role.

TEACHING & TRAINING RESPONSIBILITIES

Develop own skills and knowledge and contribute to the development of others

RESEARCH & AUDIT

Assist colleagues in the undertaking of audits.

Person Specification

Qualifications

Essential

Educated to GCSE level, grade C or above or equivalent qualification
NVQ Level 3 in Business Administration or equivalent qualification and/or experience

Desirable

European Computer Driving Licence (ECDL)

Knowledge & Experience

Essential

Experience of administrative work
Experience working in an office environment
Previous experience within a healthcare setting

Skills

Essential

Excellent IT skills with knowledge and experience of Microsoft Office products
Ability to prioritise workload, manage time effectively and meet deadline
Understanding of the need of confidentiality
Excellent communication skills
Effective organisational skills
Ability to work under pressure
Enthusiastic and motivated
Ability to learn new skills
Excellent customer care skills
Flexibility in approach to meet service need

Desirable

Data collection and audit experience

Person Specification

Qualifications

Essential

Educated to GCSE level, grade C or above or equivalent qualification
NVQ Level 3 in Business Administration or equivalent qualification and/or experience

Desirable

European Computer Driving Licence (ECDL)

Knowledge & Experience

Essential

Experience of administrative work
Experience working in an office environment
Previous experience within a healthcare setting

Skills

Essential

Excellent IT skills with knowledge and experience of Microsoft Office products
Ability to prioritise workload, manage time effectively and meet deadline
Understanding of the need of confidentiality
Excellent communication skills
Effective organisational skills
Ability to work under pressure
Enthusiastic and motivated
Ability to learn new skills
Excellent customer care skills
Flexibility in approach to meet service need

Desirable

Data collection and audit experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Nightingale house, Whiston Hospital

Warrington Road

Whiston

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Nightingale house, Whiston Hospital

Warrington Road

Whiston

L35 5DR

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)