Onboarding Team Manager

Job description

Job responsibilities

KEY DUTIES

To manage activities of Employment Services Teams.

o Work with Area Team Leaders to plan and prioritise team service plans.

o Ensure the day-to-day delivery of service by the Area Team Leaders.

o Monitor and manage timekeeping, attendance and conduct and undertake any necessary actions in line with service policy with the assistance of the Area Team Leaders.

o Support the Area Team Leaders with regular communication and planning meetings.

o Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employment standards.

o Provide guidance to the ES teams with more complex queries such as pay protection or rotational issues for example.

o Support individuals continuous development through 1:1s and appraisals.

o Ensure team members compliance with the Trusts requirements for training including delivery of training to the team on policies and processes specific to the department.

Working with Case Management Team and ES Teams to support the management of attendance to achieve a reduction of sickness absence for Doctors in Speciality Training.

HR SERVICE DELIVERY

Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g., trainees, staff, and managers.

Support staff in the interpretation of recruitment policies and procedures including pre-employment checks. Refer complex or highly sensitive matters to the Head of Employment Services.

Working with the management team to ensure resources are effectively managed within each team and undertake recruitment as required.

Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate.

Working with the Head of Employment Services to seek customer service feedback from the service users and make recommendations for further improvements on the pre-employment process.

Assist users/managers in considering how they can optimise the workforce information available.

Maintain monitoring systems including responsiveness and customer service standards.

Investigate complaints about employment services when required, providing feedback to complainants, and implementing any necessary changes to aid service improvement.

Provide regular management information to Management Team on all aspects.

Maximise the performance of the Area Teams dealing with any shortfalls and performance issues that arise as a consequence.

Ensure ES teams are compliant in all areas such as woven report, reconciliation reports and provide assurances to the ES management team.

Ensure paper based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies.

Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate.

Ensure all evidence is being stored appropriately for NHSLA, UKBA and CQC assessments.

Ensure data protection and confidentiality is maintained.

Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Head of Employment Services when appropriate.

Monitor and control service standards within the HR Area Teams, review on an ongoing basis and put forward process improvement recommendations.

Manage first level grievance hearings, disciplinary investigations or hearings, capability hearings, attendance management stage and level hearings, long term sickness absence consultations etc, escalating where necessary to the Head of Employment Services.

Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Area Team Leader.

Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractual obligations.

Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service.

Highlight and report service requirements, workforce resource and workload impact.

Liaise with the Head of Employment Services on a regular basis to identify and plan the service to ensure the Trusts needs are met.

Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of relevant information.

Development and maintain HR systems, e.g., recruitment databases and ESR.

Work in partnership with the Workforce team to continuously improve management reports.

Monitor accuracy of data entry and take action to ensure standards are maintained.

Attend internal/external meetings as directed by the Employment Services management team.

Support and provide input to ongoing projects for ES improvements.

Maintain Professional Registration.

Adhere to relevant Code of Practice of Professional body.

Line management and supervisory responsibility for ES Team members.

Includes appraisals, one to ones, ensuring compliance of mandatory training, coaching & mentoring, performance management.

Responsible for the audit and assurance of the Safer Employment Policy.

Person Specification

Qualifications

Essential

• Educated to degree level/ or equivalent relevant work experience
• CIPD qualified or equivalent experience or a willingness to work towards CIPD qualification
• Evidence of continuing professional development.

Desirable

• Employment Law Qualification

Knowledge & Experience

Essential

• Operational HR experience gained within unionised environment including recruitment experience
• Experience of managing staff

Desirable

• Experience of working in a HR role in the NHS or public sector organisation
• Employee Relations experience
• Experience of HR across more than one area of expertise e.g. employee relations, recruitment, organisational development

Skills

Essential

• Knowledge of employment law and HR best practice
• Ability to analyse and interpret HR statistics
• Competent user of Information Technology
• Knowledge of Disciplinary, Grievance, Attendance Management and Capability policies and procedures
• Understanding of terms and conditions of contracts of employment
• Ability to plan effectively and work to tight deadlines
• Ability to effectively manage team performance

Desirable

• Knowledge of TUPE legislation
• Knowledge of capacity/ resource planning
• Re-organisation/ redundancy handling
• Good understanding of the challenges affecting the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)