Bank Counsellor

Job description

Job responsibilities

ADMINISTRATIVE RESPONSIBILITIES

Contribute to the achievement of the HR Directorate and Trust corporate objectives.

Contribute to the achievement of Health, Work and Wellbeing objectives.

To follow Trust guidelines in relation to record keeping

To audit appropriate health information, publishing findings where appropriate

Contribute to continuous improvement in the efficiency and effectiveness of the Health, Work and Wellbeing department.

Take ownership for the development of new procedures.

Seek customer service feedback from designated area of responsibility and make recommendations to the Head of Health, Work and Wellbeing or the Systems Manager.

TEACHING & TRAINING RESPONSBILITIES

Assist in the induction and development of the Health, Work and Wellbeing team.

Prepared to develop personal skills and experience through working with others in the department.

GENERAL DUTIES

• To observe the provisions of and adhere to all Trust policies and procedures.

• To actively participate in the annual performance review to identify personal development needs
• To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

• To fully comply with the relevant sections of the Health and Safety at Work Act. They must also understand and implement St Helens and Knowsley Hospitals NHS Hospitals Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.

• To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action that may involve dismissal. You must maintain the confidentiality of information about service user staff and organisational business in accordance with the Data Protection Act 1998 and Caldicott principles.

• The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.

All staff will be treated with respect by management, colleagues, patients and visitors and equally staff will treat management, colleagues, patients and visitors with the same level of respect. Staff will be supported to challenge any discriminatory behaviour that may be based on differences in race, disability, language, culture, religion, sexuality, age, and gender or employment status.

You will be expected to undertake the Trusts commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

To ensure that when creating, managing and sharing information records it is done in an appropriate way, subject to statutory requirements and agreed security and confidentiality policies, procedures and guidelines. All employees are responsible for implementing and maintaining data quality, ensuring that records are legible and attributable and that the record keeping is contemporaneous

In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan and/or appraisal.

To adhere to relevant Code of Practice of Professional body (if appropriate)

• The post holder must be flexible in the duties performed and it is expected that similar duties, not specifically listed above, will be carried out as required and may be cross site.

• The duties contained in this job description are not intended to be exhaustive. The duties and responsibilities of this post are likely to evolve in line with the Trusts continued organisational development.

To adhere to the NHS Constitution and its principles and values. You must be aware of your Duty of Candour which means that you must be open and honest during your employment and if you see something wrong, you must raise it. You must read the NHS Constitution in full and can download this from the Trusts intranet site or the www.gov.uk website. Hard copies are available from the HR Department on request.

The Trust is a non-smoking site. Failure to follow this rule could lead to disciplinary action.

Person Specification

Qualifications

Essential

• Educated to degree level
• Qualified and accredited therapist

Desirable

• Additional training in therapies

Knowledge

Essential

• Experience of mental health issues on a one to one/group basis
• Experience of working as a therapist

Desirable

• Experience of working with the NHS
• Experience of Health, Work and Wellbeing
• Experience working in a multi-disciplinary team

Skills

Essential

• Excellent written and oral communication skills in individual and group situations
• Well organised and computer literate
• Ability to draw from various models in considering clients presentations
• Demonstrate a high degree of professionalism in the face of highly emotive and/or distressing problems

Desirable

• Experience working with databases, spread sheets and computer packages

Other

Essential

• Ability to work flexibly as part of a team
• Ability to identify and solve problems, escalating to management as appropriate
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Dicconson Way, Wigan Road

Ormskirk

L39 2AZ

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)