Job summary
An opportunity has arisen for an enthusiastic and proactive individual to come and join our highly skilled team here at Southport and Ormskirk Hospitals appliance offices.
Our team covers our demographical area with a high standard of care in the supply and maintenance of a long list of patients for a wide variety of conditions and complex needs. In our department, we look after both Adult and Children services on both the Southport and Ormskirk site. We are the department that ensures children from a young age with limb difficulties are splinted safely and treated with us right through to adulthood.
Main duties of the job
The main roles of the job consist of the creation and maintenance of the outpatient service through inputting data into the hospitals Electronic patient record database as well as ensuring the clinic provision is set up sufficiently to enable a smooth service is provided to our service users.
In addition to this, the post holder will be responsible for the maintenance and ordering of stock for the department to ensure that patients treatment is carried out in the most optimal timeframe.
The post holder will have financial duties, such as the cross charging of invoices to other departments within trust guidelines and approving of invoices to ensure our relationship with our local trusted suppliers are maintained.
About us
Working as part of Southport and Ormskirk Hospitals Appliance office, you will work alongside a team of highly experienced members of staff from orthotists to plaster technicians with a supportive management network.
We pride ourselves in being a small department at the heart of the orthopaedic service who provide a high quality service to all of our patients whether they are a rapid turn around patient, or a patient who will be with our service for their lifetime. Therefore, we work with a network of supportive teams to ensure this is maintained.
Job description
Job responsibilities
Advert date: 18th December 2023
Closing date: 27th December 2023
Shortlisting date: 29th December 2023
Interview: 5th January 2024 - AM
Please be aware this vacancy may close early if a sufficient number of applicants is reached.
Job description
Job responsibilities
Advert date: 18th December 2023
Closing date: 27th December 2023
Shortlisting date: 29th December 2023
Interview: 5th January 2024 - AM
Please be aware this vacancy may close early if a sufficient number of applicants is reached.
Person Specification
Qualifications
Essential
- ECDL or equivalent
- 5 GCSEs grade C or above
Desirable
- NVQ 2 customer care or equivalent experience
- NVQ 3 business and admin
Experience
Essential
- Computer literate - experience of using Microsoft packages
- Use of patient administrative systems
- Working within a multidisciplinary team
- Experience of working in a customer service environment
- Excellent communication skills to overcome barriers of understanding
- Experience of collating data
- Working in a demanding environment
- Ability to organise self, working to deadlines and ensuring quality standards.
- Knowledge of NHS standards and targets
Desirable
- Experience of scheduling / coordination activities and/or resources.
- Communication with patients in a healthcare setting
Skills
Essential
- Excellent organisational skills
- Able to work under pressure & too strict deadlines
- Able to work effectively across departmental boundaries
- Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- High standard of accuracy
- Flexibility and able to adapt to change
- Excellent communication skills
- Ability to work as a flexible and effective team member
Person Specification
Qualifications
Essential
- ECDL or equivalent
- 5 GCSEs grade C or above
Desirable
- NVQ 2 customer care or equivalent experience
- NVQ 3 business and admin
Experience
Essential
- Computer literate - experience of using Microsoft packages
- Use of patient administrative systems
- Working within a multidisciplinary team
- Experience of working in a customer service environment
- Excellent communication skills to overcome barriers of understanding
- Experience of collating data
- Working in a demanding environment
- Ability to organise self, working to deadlines and ensuring quality standards.
- Knowledge of NHS standards and targets
Desirable
- Experience of scheduling / coordination activities and/or resources.
- Communication with patients in a healthcare setting
Skills
Essential
- Excellent organisational skills
- Able to work under pressure & too strict deadlines
- Able to work effectively across departmental boundaries
- Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- High standard of accuracy
- Flexibility and able to adapt to change
- Excellent communication skills
- Ability to work as a flexible and effective team member
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
