Job summary
PLEASE NOTE THIS IS AN ADMINISTRATIVE ROLE
We are looking for someone who has the passion to support our clinical colleagues and patients by providing administrative support in our busy, friendly A&E department.
The ideal candidates will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties.
The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians to improve the patient experience and flow throughout the department.
Southport & Ormskirk Emergency Department are seeking to recruit Patient Trackers to support the coordinator in maintaining a safe and effective flow within the department. We are a small and friendly team who strive to provide the best patient care and experience.
Main duties of the job
This is a permanent post working 37.5hrs per week, working shifts which are 07:00 - 17:30 and 17:00 - 03:30 some weeks will include weekends.
This post will support the coordinator tracking patients across the emergency floor, using the IT clinical system, ensuring timely recording of speciality referrals, patient movements and notification to bed manager of bed requirement.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available.
Job description
Job responsibilities
Main Responsibilities
Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.
Be proactive in identifying and addressing delays in the patient journey.
Provide clear information to the shift leader/shop floor lead regarding delays in the patients journey.
Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.
Inform nurse when bed is allocated if there are delays escalate to shift coordinator.
Arrange transfer + / - escort
Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.
Undertake any administration/supporting activity that will shorten a patients time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.
Manage all enquiries in person or on the phone in a prompt and professional manner.
Utilise all Trust computer systems efficiently to support departmental flow e.g. Careflow
Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.
Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner
Effort & Environment
Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.
Workload can be unpredictable and is managed rather than supervised.
Please see attached Job Description and Person Specification for further details.
Advertising date: 23rd October 2023
Closing date: 10th November 2023
Shortlisting date: 13th November 2023
Proposed Interview date: 17th November 2023
Please note this advert may close early upon receipt of sufficient applications
Job description
Job responsibilities
Main Responsibilities
Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.
Be proactive in identifying and addressing delays in the patient journey.
Provide clear information to the shift leader/shop floor lead regarding delays in the patients journey.
Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.
Inform nurse when bed is allocated if there are delays escalate to shift coordinator.
Arrange transfer + / - escort
Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.
Undertake any administration/supporting activity that will shorten a patients time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.
Manage all enquiries in person or on the phone in a prompt and professional manner.
Utilise all Trust computer systems efficiently to support departmental flow e.g. Careflow
Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.
Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner
Effort & Environment
Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.
Workload can be unpredictable and is managed rather than supervised.
Please see attached Job Description and Person Specification for further details.
Advertising date: 23rd October 2023
Closing date: 10th November 2023
Shortlisting date: 13th November 2023
Proposed Interview date: 17th November 2023
Please note this advert may close early upon receipt of sufficient applications
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience
Desirable
Qualifications
Essential
- Good standard of numeracy and literacy, ideally GCSE/O level Level 4 or above in English and Mathematics
- Good standard of IT literacy including experience of using MS Office
Knowledge
Essential
- Demonstration of awareness of A&E targets
- Good understanding of the way a hospital works
Skills
Essential
- Good IT skills, literacy and numeracy
- Excellent planning and organisational skills
Essential
Essential
- Demonstrate able to work in a busy, fast paced environment with multiple demands
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent experience
Desirable
Qualifications
Essential
- Good standard of numeracy and literacy, ideally GCSE/O level Level 4 or above in English and Mathematics
- Good standard of IT literacy including experience of using MS Office
Knowledge
Essential
- Demonstration of awareness of A&E targets
- Good understanding of the way a hospital works
Skills
Essential
- Good IT skills, literacy and numeracy
- Excellent planning and organisational skills
Essential
Essential
- Demonstrate able to work in a busy, fast paced environment with multiple demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
