Job summary
We are urgently seeking a Pensions Administrator with excellent customer service skills to support our busy Pensions team.
Reporting to the Pensions Team Leader, your job is to accurately prepare and update the NHS Pension/ NEST records/payments via ESR and POL in accordance with the NHS Pension regulations, The Pension Regulator legislation, internal procedures and statutory obligations. Training will be provided.
Main duties of the job
The Employment Services Department provides payroll, pensions, salary sacrifice and expenses services to the Trust and client organisations.
The post holder is responsible for updating pension records and applying statutory pension legislation with supervision from the Pension Officers.
Attention to detail is essential as is providing excellent customer service, first time every time. You will have excellent communication skills both verbal and written.
A working knowledge of Microsoft software, particularly Excel together with the ability to build effective working relationships at all levels.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Job description
Job responsibilities
KEY DUTIES
- Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
- Maintain confidentiality and security of information at all times.
- Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
- Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
- Participate in pension record processing ensuring timescales are met, the Trusts policies and procedures are followed and all information is accurate and up-to-date. Key outcomes will be to:-
- Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
- To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
- Validate all output from the monthly pension interface process to ensure all employees records have been updated.
- Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
- Undertake presentations at Trust inductions providing basic NHS Pension information.
- Interpretation of AfC / Trust terms and conditions of employment relating pensions.
- Interpretation and application of statutory regulations regarding pensions.
- Undertaking on-going Data Cleanse activities in respect of NHS Pensions.
ADMINISTRATIVE RESPONSIBILITIES
- Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction. Key outcomes will be to:-
- Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
- Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
- Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
- Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
- Advise managers and staff on local and national regulations, completion of pension documentation and employees pension membership.
- Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.
TRAINING
- Maintain own compliance with the Trusts mandatory and statutory training requirements.
- Demonstrate activities in own area to new staff to support induction training.
- Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.
Job description
Job responsibilities
KEY DUTIES
- Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
- Maintain confidentiality and security of information at all times.
- Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
- Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
- Participate in pension record processing ensuring timescales are met, the Trusts policies and procedures are followed and all information is accurate and up-to-date. Key outcomes will be to:-
- Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
- To be fully conversant with the effective utilisation of the NHS Pensions Online system, including data entry, system navigation and report generation.
- Validate all output from the monthly pension interface process to ensure all employees records have been updated.
- Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
- Undertake presentations at Trust inductions providing basic NHS Pension information.
- Interpretation of AfC / Trust terms and conditions of employment relating pensions.
- Interpretation and application of statutory regulations regarding pensions.
- Undertaking on-going Data Cleanse activities in respect of NHS Pensions.
ADMINISTRATIVE RESPONSIBILITIES
- Establish and maintain effective working relationships with other individuals of the Directorate, other officers of the Trust, colleagues from the NHS Executive, NHS Pensions and officers from other agencies to ensure the delivery of a professional service focused on achieving a high level of customer satisfaction. Key outcomes will be to:-
- Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
- Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
- Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from NHS Pensions/NEST, or other appropriate organisations.
- Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
- Advise managers and staff on local and national regulations, completion of pension documentation and employees pension membership.
- Provide information, excluding financial advice to employees on all matters related to pension contributions and the NHS Pension Scheme, accurately, promptly and courteously.
TRAINING
- Maintain own compliance with the Trusts mandatory and statutory training requirements.
- Demonstrate activities in own area to new staff to support induction training.
- Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.
Person Specification
Qualifications
Essential
- Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
- NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
- ECDL Qualification and/or equivalent level of qualifications and/or experience
Knowledge
Essential
- Previous Administration experience
- Knowledge of payroll & pension procedures
- Experience of using an electronic payroll system
- Experience of working in a customer service environment
Desirable
- Knowledge of legislation applicable to payroll & pension Auto Enrolment
- Knowledge of NHS payroll & pension procedures and legislation
- Experience of processing NHS Pension forms
Skills
Essential
- Able to analyse data to investigate and resolve pension queries
- Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
- Able to manage own workload and priorities to ensure payroll & pension deadlines are met
- Accurate data input requiring attention to detail and accuracy
- Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
- Excellent planning and organisational skills
- Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
- Able to maintain strict confidentiality
- Confident to handle queries from all levels of staff
- Able to complete manual calculations correctly
- Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
- Resilient under pressure and able to work at pace to meet stretching deadlines
Other
Essential
- Eager to learn and develop skills and knowledge
- Good team player and can demonstrate ability to work as an effective team member and work alone
- Adaptable to change
Person Specification
Qualifications
Essential
- Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
- NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
- ECDL Qualification and/or equivalent level of qualifications and/or experience
Knowledge
Essential
- Previous Administration experience
- Knowledge of payroll & pension procedures
- Experience of using an electronic payroll system
- Experience of working in a customer service environment
Desirable
- Knowledge of legislation applicable to payroll & pension Auto Enrolment
- Knowledge of NHS payroll & pension procedures and legislation
- Experience of processing NHS Pension forms
Skills
Essential
- Able to analyse data to investigate and resolve pension queries
- Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
- Able to manage own workload and priorities to ensure payroll & pension deadlines are met
- Accurate data input requiring attention to detail and accuracy
- Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
- Excellent planning and organisational skills
- Able to work on own initiative, with minimum supervision and able to problem solve using own judgement
- Able to maintain strict confidentiality
- Confident to handle queries from all levels of staff
- Able to complete manual calculations correctly
- Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
- Resilient under pressure and able to work at pace to meet stretching deadlines
Other
Essential
- Eager to learn and develop skills and knowledge
- Good team player and can demonstrate ability to work as an effective team member and work alone
- Adaptable to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
