Senior Robotic Process Automation (RPA) Developer

Job description

Job responsibilities

KEY DUTIES

• To work towards agreed objectives as determined by the Assistant Director of Employment Services but given freedom to carry out these activities using personal discretion.
• Responsible for compiling and delivery of annual RPA plan.
• To work with the Assistant Director of Employment Services to determine future work.
• priorities and timescales and deputise if necessary.
• To liaise with appropriate managers/directors, throughout the health economy to maintain an overall knowledge of working practices and priorities.
• To work closely with the Service Development Manager to ensure service continuity and deputise for other senior managers in relevant sections.
• Support the Assistant Director of Employment Services on advising appropriate system development for all relevant organisations.
• To lead the department on the implementation of Robotic Process Automation on a daily basis without reference to the Assistant Director of Employment Services, ensuring urgent issues only are escalated as required.
• To communicate, implement and support highly complex specialist Robotic Process Automation solutions to all levels of staff.
• To ensure the design and content of all supporting documentation is appropriate and made available to users.
• To closely liaise with the Service Development Manager to monitor the effectiveness of operational processes regarding user satisfaction and perform regular audits of service delivery and implement improvement initiatives where necessary.
• Manage workload of the teams, with set timescales for delivery of work packages.
• To provide expertise in the use and deployment of RPA software.
• To maintain a highly developed knowledge of all relevant systems, team knowledge base and operational processes to ensure that all decision-making activities are well informed.
• To work closely with the project management team, agreeing appropriate timescales for all required work to be undertaken.
• Ensure robust mechanisms are in place to monitor system issues relative to project and steady state systems.
• Ensure robust procedures are in place to support accurate system configuration.
• To introduce a robust mechanism of allocating appropriate user access levels to reporting systems
• Responsible for regularly monitoring system compliancy following implementation.
• Ensure all processes undertaken by the team are fully documented in written procedures.
• Responsible for facilitating internal/external system administrative audits.
• Ensure workstream leads are assigned for all projects.
• To provide project go live support as necessary.
• Provide support to the System Development Manager for UAT testing including the development of scripts in line with agreed operational processes and documenting issues from the testing process.
• Responsible for IG Toolkit compliance
• To compile relevant policies as appropriate for approval at the necessary groups.
• Responsible for regularly monitoring compliancy following implementation and ensure that all processes undertaken by the team are fully documented in written procedures.
• Ensure all procedures are tested and are made available to other relevant members of the team(s) to ensure continuity of service and information governance adherence.
• Responsible for facilitating internal/external data quality audits.
• To regularly attend appropriate service meetings in order to represent the RPA team.
• Communicate complex data standards issues to staff.
• Analyse complex problems regarding data collection, instigate and develop Robotic Process Automation solutions.
• Implementation of performance frameworks with relevant executive lead agreed across Employment Services to ensure timely verification, correction, data completeness and updating of staff information that is stored electronically is undertaken.
• Responsible for agreeing performance framework data standard owners and monitoring compliance. Ensuring escalation process in place for non-compliance of these standards.
• To ensure that all available tools are appropriately utilised by both Employment Services staff and Trust users, to enable the validation of staff details etc to be adequately verified in a timely manner.
• Design, plan and evaluate the Robotic Process Automation training courses that are delivered to ensure consistency with relevant standards.
• Plan and develop the methods and processes for gathering, analysing, and interpreting information to support Robotic Process Automation development.
• To work with clinicians, nurses, and senior managers to establish and maintain high standards for data quality and robust operational processes.
• To keep abreast of national initiatives in the field.
• To suggest electronic solutions for manual systems where appropriate. Automation and development techniques should be applied as much as possible, so any data collection process becomes more streamlined.
• To publish information in whichever media is required including web-based material that is useful and accessible to users.
• Present data quality related information updates to appropriate forums as required.
• Introduce a rigid audit timetable that will plan activities surrounding data quality.
• Implement a process that includes production of action plans and monitors future adherence to recommendations.
• Set up data quality board and agree membership to ensure all issues are appropriately discussed and resolved. If necessary, amend training content to support additional data quality requirements.
• To be responsible for the delivery of effective training programmes as required. These programmes must be tailored to suit the trainees and their environment.
• To ensure that the training provided maintains a high standard of delivery and that all supporting documents are quality controlled and user friendly.
• To oversee the knowledge base of the data quality training and system administration teams, ensuring that a detailed insight is maintained by all supporting staff.
• To initiate new methods of supplying training sessions and/or support, whilst maintaining a high quality of service.
• To ensure that all staff are developed and are capable of carrying out the duties of their role.
• Budget holder for all relevant sections.
• Responsible for all human resource issues relating to staff, all appraisals, recruitment and selection, disciplinary, grievances and sickness issues.
• Responsible for all specialist, induction, and mandatory training for all relevant staff
• To undertake additional ad-hoc duties as appropriate.
• The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.
• To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
• This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
• Ensure confidentiality of staff data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
• Health and safety all employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.
• This list of duties is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going monitoring.
• To ensure the design and content of all supporting/training/lesson plan documentation is relevant and in line with current process.
• Ensure rigorous evaluation procedures are in place to monitor the delivery of training to end users.
• Ensuring the development of appropriate training courses are designed.
• Explore and introduce appropriate methods of training delivery in accordance with user requirements.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Expected to maintain in-depth knowledge of national guidance relating to data standards and definitions.

ADMINISTRATIVE RESPONSIBILITIES

• Planning and scheduling work
• Supervision of work
• Creation/review of Standard Operating Procedures
• Approval of annual leave
• Adherence with Human Resource procedures ie capability/disciplinary
• Recruitment

TEACHING & TRAINING RESPONSBILITIES

• Ensure adherence with Mandatory Training
• Ensure training records are maintained.
• Develop training plans.
• Provide on-going guidance, coaching/mentoring.

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• Setting goals, objectives, action plans and timelines.
• Creating personal development plans.
• Provide assistance and support.
• Provide a climate for motivation.
• Evaluate performance.
• Ensure employees follow all policies and procedures.

Person Specification

Qualifications

Essential

• Educated to degree level and/or equivalent level of qualification and/or equivalent experience
• Postgraduate qualification and/or equivalent level of qualification and/or equivalent experience

Desirable

• Recognised training qualification of equivalent experience
• Relevant IT/info related qualifications (e.g. PRINCE)
• Working towards practitioner status in RPA

Knowledge and Experience

Essential

• Advanced experience of working with and delivering solutions using Automation Anywhere or similar technology to deliver complex automations
• Experience of the whole product lifecycle, encompassing development, testing & support
• An awareness of change impact and the effect on the ability to automate or the need to update existing automations
• An understanding of industry standard approaches to exceptions and error handling
• Experience in a staff supervision/management role
• Experience of recording practices
• Experience of utilising IT systems
• Practical experience of being involved with a large scale project, analysing business processes, identifying efficiencies in business process and converting to automation designs and solutions
• Financial Competence in managing budgets
• Operational experience of working with various business objects and industry standard data analysis systems
• Experience of inter-action with staff in various disciplines
• An in-depth working knowledge of information reporting solutions
• Expert knowledge in various software packages
• Understanding and appreciation of modern training techniques and evaluation processes
• Knowledge of good working practice regarding administration management
• Knowledge of current Data protection legislation; Caldicott and other relevant guidance
• In-depth knowledge of national guidance relating to data standards and definitions
• Knowledge of business intelligence techniques and their application in NHS environments
• A thorough understanding of working practices in the NHS and within the health community
• Appreciation of other areas within informatics and their impact on an effective data intelligence service

Desirable

• Microsoft technologies such as Office 365 Forms, Flow, PowerBI and Power Apps
• Practical experience of managing the automation lifecycle complying to best practice standards
• Understanding of NHS working practices

Skills

Essential

• Advanced MS-Office skills
• Management techniques
• Report writing and presentation skills
• Ability to prioritise work packages and modernise processes
• Problem solving and analytical techniques
• Ability to interact with senior levels of staff in all environments
• Strong planning and organisation skills, with the ability to work under pressure and produce high quality work to tight deadlines
• Ability to demonstrate success in managing large complex data analysis and reporting environments
• Ability to demonstrate success in managing large complex data analysis and reporting environments
• Completer/finisher with a customer focused attitude to service delivery
• Ability to work on own initiative to manage staff and situations appropriately
• Dedication and ambition skills that will develop and enhance the data intelligence service into the future

Desirable

• Advanced NHS systems skills
• Project Management skills
• Advanced skills in the use of Business Analysis software and other reporting tools

Other

Essential

• Ability to travel various hospital locations by own car/access to an assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)