Job summary
Do you have great communication skills and an interest in delivering digital IT training? Would you like to work for a forward thinking, highly successful NHS organisation?
If so, an exciting opportunity has arisen for a highly-motivated individual to join the IT Training Team at Mid Mersey Digital Alliance.
The appointee would be joining the existing team to support the creation of high-quality training courses to support both the clinical and non-clinical workforce.
This role will enhance existing and develop new learning experiences for our staff and partners, providing challenge and development opportunities.
We are looking for a hands-on, self-starter who is passionate about education and training.
You will possess excellent communication/interpersonal skills.
This is an excellent opportunity to work in a role to drive forward digital change within the Trust.
As part of the interview process you will be required to give a short presentation.
Interview date: TBC
Main duties of the job
- The IT Trainer will actively participate in IT project implementations and will be required to support project and program go-lives, ensuring users are trained and equipped to perform their roles fully.
- This role will be expected to work closely with the Project Team to understand the IT Training requirements and timescales to ensure successful delivery of Trust IT enabled projects.
- The individual will need to be able to design, deliver and access IT Training in accordance with the required process.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- Be responsible for the preparation and delivery of high-quality training for all staff working in collaboration with other members of the training team, on both clinical and non-clinical systems.
- Develop appropriate end user training and reference materials.
- Prepare, document, and maintain all training materials and related documentation and electronic aids including training manuals, certificates, hand-outs, and promotional materials according to Trust and national standards.
- Produce relevant training course evaluation activities, including training exercises and tests where required, to be used during training sessions enabling trainees to reproduce work-related tasks.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Motivate users who are reluctant to embrace new IM&T skills and use powers of persuasion to enhance the benefits new skills will bring. This will include a variety of staff including senior clinicians and managers.
- Support systems testing using training scenarios on new releases of IT software.
- Adopt a positive approach to change management and communicate key business process changes effectively as part of the training and go-live support provided.
- Act as a system champion, super user, floorwalker working onsite with staff who have a wide range of PC literacy and systems experience.
- Determine training needs by the application of known training needs analysis techniques.
- Update e-learning content to agreed time, and performance measurements.
- Complete the necessary preparation of training facilities prior to delivery of training courses.
- Any additional tasks as required by the IT Training Manager.
REPORTING DUTIES
- To be responsible for reporting status of project deliverables to the IT Training Manager.
- To provide the necessary information to other project work stream leads on progress and exceptions.
EFFICIENCY & PERFORMANCE
- Ensure delegate competency assessments and evaluations are designed and reportable.
COLLABORATE WORKING
- To collaborate with internal colleagues to design, develop and deliver high quality, engaging training materials that support effective learning.
- Work collaboratively with other project work streams.
ADMINISTRATIVE RESPONSIBILITIES
- Maintain an accurate and up to date Learning Management System (LMS) that includes scheduling, invitations, attendance, cancellations, failures to attend, evaluations, feedback etc.
- Maintain an Issue log for issues without a fix or queries received as part of a training session that were not addressed.
- Account creation for end users, rest password and Unblock smartcards for end users if required when supporting staff.
TEACHING & TRAINING RESPONSIBILITIES
- Deliver effective training to end users during training sessions.
- Ensure they are up to date with all mandatory training.
- Ensure training is cascaded to all necessary staff.
OTHER DUTIES
- Able to travel between sites which may be outside of normal working hours.
- Ability and willingness to engage in continuous self-development.
- Cover a 24/7 rota as and when required by service delivery requirements for project and go-live support.
Job description
Job responsibilities
KEY DUTIES
- Be responsible for the preparation and delivery of high-quality training for all staff working in collaboration with other members of the training team, on both clinical and non-clinical systems.
- Develop appropriate end user training and reference materials.
- Prepare, document, and maintain all training materials and related documentation and electronic aids including training manuals, certificates, hand-outs, and promotional materials according to Trust and national standards.
- Produce relevant training course evaluation activities, including training exercises and tests where required, to be used during training sessions enabling trainees to reproduce work-related tasks.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Present all courses and represent the department in a professional manner, ensuring all queries received are answered to the best ability and any outstanding points raised are followed up.
- Motivate users who are reluctant to embrace new IM&T skills and use powers of persuasion to enhance the benefits new skills will bring. This will include a variety of staff including senior clinicians and managers.
- Support systems testing using training scenarios on new releases of IT software.
- Adopt a positive approach to change management and communicate key business process changes effectively as part of the training and go-live support provided.
- Act as a system champion, super user, floorwalker working onsite with staff who have a wide range of PC literacy and systems experience.
- Determine training needs by the application of known training needs analysis techniques.
- Update e-learning content to agreed time, and performance measurements.
- Complete the necessary preparation of training facilities prior to delivery of training courses.
- Any additional tasks as required by the IT Training Manager.
REPORTING DUTIES
- To be responsible for reporting status of project deliverables to the IT Training Manager.
- To provide the necessary information to other project work stream leads on progress and exceptions.
EFFICIENCY & PERFORMANCE
- Ensure delegate competency assessments and evaluations are designed and reportable.
COLLABORATE WORKING
- To collaborate with internal colleagues to design, develop and deliver high quality, engaging training materials that support effective learning.
- Work collaboratively with other project work streams.
ADMINISTRATIVE RESPONSIBILITIES
- Maintain an accurate and up to date Learning Management System (LMS) that includes scheduling, invitations, attendance, cancellations, failures to attend, evaluations, feedback etc.
- Maintain an Issue log for issues without a fix or queries received as part of a training session that were not addressed.
- Account creation for end users, rest password and Unblock smartcards for end users if required when supporting staff.
TEACHING & TRAINING RESPONSIBILITIES
- Deliver effective training to end users during training sessions.
- Ensure they are up to date with all mandatory training.
- Ensure training is cascaded to all necessary staff.
OTHER DUTIES
- Able to travel between sites which may be outside of normal working hours.
- Ability and willingness to engage in continuous self-development.
- Cover a 24/7 rota as and when required by service delivery requirements for project and go-live support.
Person Specification
Qualifications
Essential
- Educated to GCSE Level/NVQ Level 2 and/or equivalent qualification and/or experience
- ECDL/ITQ or Equivalent IT experience and/or equivalent qualification
Desirable
- Recognised project management qualification, preferably Prince2 or Equivalent experience and/or equivalent qualification
- Training Qualification or demonstrable equivalent experience such as Cert Ed, LVL 3 in Education & Training, TAP, Train the Trainer
Knowledge & Experience
Essential
- Significant training experience
- Advanced use of Microsoft Office Packages
- Experience of working in a large organisation undergoing change
- Ability to write and update training materials
- Expert Computer knowledge across the Microsoft suite
Desirable
- NHS working experience and understanding of the purpose and functions of different NHS organisations
Skills
Essential
- Able to manage individual and team workloads to meet deadlines
- Demonstrates commitment to, and enthusiasm for facilitating change, personal development and lifelong learning
- Excellent customer facing and communication skills
- Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
- Self-motivated - able to work on own initiative
- Work effectively as part of a team
- Excellent communication skills, transferring personal skills and knowledge to others
- Team working and working on own initiative
- Organisational and prioritisation, the ability to work under pressure and produce high quality work to tight deadlines
- Good presentation skills
- Produce Training Material
- The ability to work under pressure and frequently to tight deadlines
Desirable
- Expert in IT clinical systems, such as PAS, Maternity, A&E, Theatres, Radiology systems
- Ability to travel between hospital sites
Person Specification
Qualifications
Essential
- Educated to GCSE Level/NVQ Level 2 and/or equivalent qualification and/or experience
- ECDL/ITQ or Equivalent IT experience and/or equivalent qualification
Desirable
- Recognised project management qualification, preferably Prince2 or Equivalent experience and/or equivalent qualification
- Training Qualification or demonstrable equivalent experience such as Cert Ed, LVL 3 in Education & Training, TAP, Train the Trainer
Knowledge & Experience
Essential
- Significant training experience
- Advanced use of Microsoft Office Packages
- Experience of working in a large organisation undergoing change
- Ability to write and update training materials
- Expert Computer knowledge across the Microsoft suite
Desirable
- NHS working experience and understanding of the purpose and functions of different NHS organisations
Skills
Essential
- Able to manage individual and team workloads to meet deadlines
- Demonstrates commitment to, and enthusiasm for facilitating change, personal development and lifelong learning
- Excellent customer facing and communication skills
- Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
- Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
- Self-motivated - able to work on own initiative
- Work effectively as part of a team
- Excellent communication skills, transferring personal skills and knowledge to others
- Team working and working on own initiative
- Organisational and prioritisation, the ability to work under pressure and produce high quality work to tight deadlines
- Good presentation skills
- Produce Training Material
- The ability to work under pressure and frequently to tight deadlines
Desirable
- Expert in IT clinical systems, such as PAS, Maternity, A&E, Theatres, Radiology systems
- Ability to travel between hospital sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
