Job summary
We have an exciting opportunity that have arisen for motivated individual to join the Informatics System Support Team as a Junior Systems Support Officer.
Experience working within the NHS and a clinical system configuration role is required.
The main role of the post-holders is to provide clinical system configuration support and support to customers across the health economy. This will includelogging of system issues/requests raised by customer to ensure timely resolutions are met.
Responsibility housekeeping reference files for relevant systems and developing good communication links with other departments throughout the health economy will be required in order to maintain up-to-date knowledge base and catalogue of services.
Main duties of the job
- To provide application support to the users of the hospital's clinical systems managed by the HIS in order to ensure appropriate and optimal use of digital technology.
- To work with the relevant clinical and HIS departments to ensure the successful and safe implementation of clinical systems and successful operation under Business as Usual (BAU).
- Assisting the Hospital in implementing new clinical systems or enhancements to existing systems to improve clinical workflows and processes.
- Create excellent relationships with system users, project staff and other relevant departments.
The Junior Systems Support Officer role sits within The Digital Systems team, who provide system support to users of the clinical systems within the trust and local CCG's.
About us
St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:
- Acute Trust of the Year - HSJ Awards November 2019
- Trust rates Outstanding by the CQC - Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
- Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)
In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;
- Quality of care
- Staff engagement
- Support from managers
Job description
Job responsibilities
KEY DUTIES
- Working as part of the Digital Systems Team to ensure the Hospital digital systems are configured, tested, implemented, and supported effectively
- Ensure all procedures are tested and made available to other relevant members of the team to ensure continuity of service and information governance adherence.
- Work with staff both within and outside informatics to ensure system knowledge is maintained at a high standard.
- Support the creation of SOPs/processes to support system optimisation
- Support the design of test scripts to ensure the system is tested in accordance with best practice standards.
- Provide support for users, testers, suppliers for test activities
- Support an effective administration service so that documentation is raised as required and stored in compliance with the Data Protection Act 1998.
- Support and assist the reviewing and resolution of issues assigned in call logging software
- Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
- The location/base of this role may change at any time, and the post-holder will work across numerous sites.
- This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
ADMINISTRATIVE RESPONSIBILITIES
- To support the documentation of working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.
- To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.
- To record all required information and changes necessary on the appropriate system in a timely manner.
Job description
Job responsibilities
KEY DUTIES
- Working as part of the Digital Systems Team to ensure the Hospital digital systems are configured, tested, implemented, and supported effectively
- Ensure all procedures are tested and made available to other relevant members of the team to ensure continuity of service and information governance adherence.
- Work with staff both within and outside informatics to ensure system knowledge is maintained at a high standard.
- Support the creation of SOPs/processes to support system optimisation
- Support the design of test scripts to ensure the system is tested in accordance with best practice standards.
- Provide support for users, testers, suppliers for test activities
- Support an effective administration service so that documentation is raised as required and stored in compliance with the Data Protection Act 1998.
- Support and assist the reviewing and resolution of issues assigned in call logging software
- Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
- The location/base of this role may change at any time, and the post-holder will work across numerous sites.
- This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments.
ADMINISTRATIVE RESPONSIBILITIES
- To support the documentation of working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.
- To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.
- To record all required information and changes necessary on the appropriate system in a timely manner.
Person Specification
Qualifications
Essential
- GCSE in Maths & English as a minimum and/or equivalent qualification and experience
Desirable
- Educated to degree level or hold relevant professional qualifications and/or equivalent qualification and experience
Knowledge and Experience
Essential
- Experience of available information and recording practices
- Planning, organising workload to meet deadlines
- Experience of working with systems and/or data
- Significant understanding of clinic template management
- Previous experience working for the NHS / Office Environment
Desirable
- Knowledge of manual and electronic filing systems
- Understanding of principles of data management techniques
Skills
Essential
- Working knowledge of hospital systems
- Intermediate Microsoft Office skills
- Problem solving skills
- Co-ordination and time management skills
- Ability to work under pressure and produce high quality work
- Excellent communication and team working skills
Other
Essential
- Ability to adapt to new situations
- Self-motivated
- Flexible attitude to work
- Ability to work alone or as part of a team
- Ability to travel as required by own car or assisted driver
Person Specification
Qualifications
Essential
- GCSE in Maths & English as a minimum and/or equivalent qualification and experience
Desirable
- Educated to degree level or hold relevant professional qualifications and/or equivalent qualification and experience
Knowledge and Experience
Essential
- Experience of available information and recording practices
- Planning, organising workload to meet deadlines
- Experience of working with systems and/or data
- Significant understanding of clinic template management
- Previous experience working for the NHS / Office Environment
Desirable
- Knowledge of manual and electronic filing systems
- Understanding of principles of data management techniques
Skills
Essential
- Working knowledge of hospital systems
- Intermediate Microsoft Office skills
- Problem solving skills
- Co-ordination and time management skills
- Ability to work under pressure and produce high quality work
- Excellent communication and team working skills
Other
Essential
- Ability to adapt to new situations
- Self-motivated
- Flexible attitude to work
- Ability to work alone or as part of a team
- Ability to travel as required by own car or assisted driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
