Job summary
2x part time vacancies (1x 20 hours per week, 1x 30 hours per week).
Vacancies have arisen for two part-time Receptionist/PACS Support team members in the Radiology Department. As the Radiology Department operates a 7 day service, the post will include Weekend, Evening and Bank Holiday duties.
Applicants should be hard working, flexible, well-motivated and have excellent communication and interpersonal skills. Initiative and computer literacy are also essential for this role.
Interview date: 27th July 2023
Main duties of the job
We are pleased to inform you that the plans for St Helens and Knowsley Teaching Hospitals NHS Trust and Southport and Ormskirk Hospital NHS Trust to come together as one new organisation have now been formally approved by the Secretary of State. Our new Trust will be called Mersey and West Lancashire Teaching Hospitals NHS Trust and will officially launch on Saturday 1st July 2023.
Any applicants who secure an offer of employment and/ or are due to commence their new role from 1st July 2023 onwards are advised that their conditional offer and contract of employment will be issued as per our normal recruitment process but will be under the new name of the organisation. All the details of the offers of employment and contracts of employment will remain as advertised and these changes will not affect your employment with us.
For further information on the new plans, please see:
Our Future Plans (sthk.nhs.uk)
- The successful candidates will be expected to provide a patient focussed service in various Reception areas within Radiology at both Whiston and St. Helens sites and facilitate the transmission of images to other hospitals when required to assist with patient care.
About us
St Helens & Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales, and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:
- Acute Trust of the Year - HSJ Awards November 2019
- Trust rates Outstanding by CQC - Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
- Best place to work in the North West (NHS Staff Survey 2021)
In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas.
- Standard of care
- Best place to work
- Care of patients being the Trust's priority
- Staff engagement
- Staff morale
- Compassionate and inclusive
- Providing a safe environment for staff
Benefits of working for us
We provide many benefits for staff. Please see attached Staff Wellbeing & Benefits booklet for more information. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems.
- Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures.
- Ensure accurate data quality is maintained during data entry.
- Make appointments as required.
- Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments.
- Maintain and update with regular training knowledge of RIS and PAS.
- Filing and good housekeeping of paper and electronic documentation.
- Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face.
- Communicate with patients and their relatives in a patient, courteous and sympathetic manner.
- Arrange ambulance or transport for patients if required.
- Give general advice to patients or redirect to an appropriate department.
- Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.)
- Liaise with PACS teams from other Trusts to assist in image transfer
- Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS)
- Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport
- Prioritise image workload depending on clinical urgency.
- Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images.
- Access national tracing systems to check patient demographics
- Respond to enquiries relating to image transfer and general PACS issues.
- Maintain and update with regular training a range of knowledge of the RIS and PACS.
- Provide support to PACS/RIS team.
- Liaise with clinical staff to ensure the smooth running of the department.
- To work in a flexible manner in accordance with the Trust Policy.
- Any other duties required by Line Manager
ADMINISTRATIVE RESPONSIBILITIES
- Merge duplicate records on RIS, Image viewing system and PAS.
- Identify duplicates/errors on the system and deal with them appropriately
- Produce encrypted CDs for image transfer and for legal cases
TEACHING & TRAINING RESPONSBILITIES
- Ensure attendance at Trust Mandatory Training sessions
- Maintain knowledge and skills of department/Trust systems, policies and procedures
- To observe the provisions of and adhere to all Trust policies and procedures.
Job description
Job responsibilities
KEY DUTIES
- Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems.
- Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures.
- Ensure accurate data quality is maintained during data entry.
- Make appointments as required.
- Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments.
- Maintain and update with regular training knowledge of RIS and PAS.
- Filing and good housekeeping of paper and electronic documentation.
- Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face.
- Communicate with patients and their relatives in a patient, courteous and sympathetic manner.
- Arrange ambulance or transport for patients if required.
- Give general advice to patients or redirect to an appropriate department.
- Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.)
- Liaise with PACS teams from other Trusts to assist in image transfer
- Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS)
- Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport
- Prioritise image workload depending on clinical urgency.
- Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images.
- Access national tracing systems to check patient demographics
- Respond to enquiries relating to image transfer and general PACS issues.
- Maintain and update with regular training a range of knowledge of the RIS and PACS.
- Provide support to PACS/RIS team.
- Liaise with clinical staff to ensure the smooth running of the department.
- To work in a flexible manner in accordance with the Trust Policy.
- Any other duties required by Line Manager
ADMINISTRATIVE RESPONSIBILITIES
- Merge duplicate records on RIS, Image viewing system and PAS.
- Identify duplicates/errors on the system and deal with them appropriately
- Produce encrypted CDs for image transfer and for legal cases
TEACHING & TRAINING RESPONSBILITIES
- Ensure attendance at Trust Mandatory Training sessions
- Maintain knowledge and skills of department/Trust systems, policies and procedures
- To observe the provisions of and adhere to all Trust policies and procedures.
Person Specification
Qualifications
Essential
- Educated to NVQ Level 2 or equivalent qualification and/or equivalent experience
- ECDL or equivalent qualification and/or experience
Desirable
- Customer Care NVQ qualification
Knowledge and Experience
Essential
- Experience of working in a clerical environment
- Competent IT user
- Previous experience working in a customer service capacity
Desirable
- Previous NHS experience
- Knowledge of medical terminology
Skills
Essential
- Good organisational skills
- Ability to work as part of a team
- Self-motivated and able to work with limited supervision
- Can work well under pressure and remain calm in difficult situations
- Ability to relate effectively and communicate clearly and professionally at all levels
- To show initiative
- To be organised with a logical approach to work
- Have standard keyboard skills
- Good communication skills
Person Specification
Qualifications
Essential
- Educated to NVQ Level 2 or equivalent qualification and/or equivalent experience
- ECDL or equivalent qualification and/or experience
Desirable
- Customer Care NVQ qualification
Knowledge and Experience
Essential
- Experience of working in a clerical environment
- Competent IT user
- Previous experience working in a customer service capacity
Desirable
- Previous NHS experience
- Knowledge of medical terminology
Skills
Essential
- Good organisational skills
- Ability to work as part of a team
- Self-motivated and able to work with limited supervision
- Can work well under pressure and remain calm in difficult situations
- Ability to relate effectively and communicate clearly and professionally at all levels
- To show initiative
- To be organised with a logical approach to work
- Have standard keyboard skills
- Good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
