Wirral University Teaching Hospitals NHS Trust

Appointment Coordinator

The closing date is 09 January 2026

Job summary

An exciting opportunity has arisen to join the Wirral University Teaching Hospital Booking Office on a 9 month fixed term contract.

The post holder will work as part of a team to maintain an accurate booking system.

The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.

Applicants should be hardworking and have good IT skills. They should have excellent computer skills and a good understanding of RTT.

Main duties of the job

Book and advise patients of appointment following agreed protocols.
Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand.
To assist in the production of waiting time statistics.
First port of call for appointment queries, escalating any complaints to appropriatemanager as required.
Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
Status appointments once complete ensuring any further actions are undertaken in line with the Trust's Patient Access policy.
Send out any relevant documentation to patients regarding their appointment and care.
Liaise with other departments where necessary.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Date posted

29 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

408-25-1013

Job locations

Arrowe Park Hospital

Wirral

CH49 5PE

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Appointment Coordinator position available with WUTH.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Appointment Coordinator position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

Minimum of 5 GCSE's at Grade A*-C, including Maths and English
At least 12 months experience of working with the public

Desirable

ECDL or equivelent
Experience of working in the NHS

Knowledge and Skills

Desirable

Good Computer skills
Good working knowledge of Cerner

Person Specification

Qualifications, Specific Experience & Training

Essential

Minimum of 5 GCSE's at Grade A*-C, including Maths and English
At least 12 months experience of working with the public

Desirable

ECDL or equivelent
Experience of working in the NHS

Knowledge and Skills

Desirable

Good Computer skills
Good working knowledge of Cerner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Wirral

CH49 5PE

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Wirral

CH49 5PE

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)