Job summary
An exciting opportunity has arisen for the post of Clerical Team Leader within the Centralised Outpatient Department. This post will be based at Arrowe Park Hospital, with the requirement of cross-site cover should it be required.
The Clerical Team Leader is responsible for liaising with Medical Staffing to manage the cancellation process for Outpatient Clinics and managing the day to day organisation of clerical services.
This is a great opportunity for an enthusiastic individual to coordinate outpatient clinics, manage a team of clerical staff and work alongside the nursing team and clinicians
Main duties of the job
The successful candidate will be responsible for organising training and development, managing day to day organisation of clerical services, managing sickness, annual leave, job performance and workload.
They will be a key person with responsibility for the development of the administrative services within Outpatients. Experience of outpatient clinics and use of CERNER desirable.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Clerical Team Leader position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Clerical Team Leader position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 in administration or equivalent experience
- 5 GCSE's or equivalent
- Experience working as a clinic clerk
Desirable
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
- ECDL
Knowledge and Skills
Essential
- Knowledge and understanding of general administrative procedures and practices
- Knowledge of MS Office and basic keyboard skills
- Excellent communication skills, both verbal and written
- Proven leadership skills
- Ability to work as part of a team
Desirable
- Experience of Cerner Millennium
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust's procedures for dealing with complaints
Personal Attributes
Essential
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
Desirable
- Ability to work flexibly
- Assertive
- Self-motivated
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 in administration or equivalent experience
- 5 GCSE's or equivalent
- Experience working as a clinic clerk
Desirable
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
- ECDL
Knowledge and Skills
Essential
- Knowledge and understanding of general administrative procedures and practices
- Knowledge of MS Office and basic keyboard skills
- Excellent communication skills, both verbal and written
- Proven leadership skills
- Ability to work as part of a team
Desirable
- Experience of Cerner Millennium
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust's procedures for dealing with complaints
Personal Attributes
Essential
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
Desirable
- Ability to work flexibly
- Assertive
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
