Job summary
We welcome applications for the exciting opportunity to work as a Discharge Tracker within the Transfer of Care Hub at Wirral University Teaching Hospital. This role plays an important part in ensuring that patients have a planned timely discharge and that the patient's pathway is effectively managed, ensuring patients have a positive experience of the hospital discharge process. The Discharge Tracker works closely with the clinicians and nursing staff to ensure that patients are proactively managed through the system to eliminate any potential delays.
Main duties of the job
To be first point of call for staff with issues regarding complex discharges. Participate in board rounds and ward huddles.To work autonomously within identified caseload, managing workload to objectives agreed from daily MDT.To ensure referrals and notifications are issued in a timely manner.To develop a rapport with patients and their families/carers, to encourage their interest and participation in planning for leaving hospital.Identify issues which may affect the patients discharge home and work with the MDT and other agencies to resolve them.To act as a central point of contact for discharge planning, acting as a resource for knowledge of the discharge planning processes, services available and how to access them.Identify complex patients at board rounds and ensure all discharge plans actioned.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see job overview & attached job description for further information about the Discharge Tracker position available with WUTH.
Job description
Job responsibilities
Please see job overview & attached job description for further information about the Discharge Tracker position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 or equivalent qualification in health care plus practical experience or equivalent relevant experience
- 5 GCSE or equivalent
- Computer/word processing skills (e.g. ability to create directories using excel, word and PowerPoint, documents mail merge etc.)
Desirable
- Worked within the clinical environment and have knowledge of Trusts discharge process
- Significant experience in an acute adult setting
Knowledge and Skills
Essential
- Excellent communication skills and an ability to communicate with a variety of people both within and external to the organisation
- Able to deal with conflict in a professional manner
- Able to support and advise the various teams involved in the provision of care to patients in the client group
- Able to evidence/demonstrate key values and behaviours
- Ability to work unsupervised and able to work effectively with staff at all levels within the organisation. Excellent communication and interpersonal skills.
Desirable
- Familiarity with the integrated discharge standards and the discharge policy
Personal Attributes
Essential
- Excellent organisational skills with an ability to manage a number of strands of work at the same time
- Ability to prioritise workload effectively and accommodate the needs of the service
- Confidence in managing difficult situations.
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 or equivalent qualification in health care plus practical experience or equivalent relevant experience
- 5 GCSE or equivalent
- Computer/word processing skills (e.g. ability to create directories using excel, word and PowerPoint, documents mail merge etc.)
Desirable
- Worked within the clinical environment and have knowledge of Trusts discharge process
- Significant experience in an acute adult setting
Knowledge and Skills
Essential
- Excellent communication skills and an ability to communicate with a variety of people both within and external to the organisation
- Able to deal with conflict in a professional manner
- Able to support and advise the various teams involved in the provision of care to patients in the client group
- Able to evidence/demonstrate key values and behaviours
- Ability to work unsupervised and able to work effectively with staff at all levels within the organisation. Excellent communication and interpersonal skills.
Desirable
- Familiarity with the integrated discharge standards and the discharge policy
Personal Attributes
Essential
- Excellent organisational skills with an ability to manage a number of strands of work at the same time
- Ability to prioritise workload effectively and accommodate the needs of the service
- Confidence in managing difficult situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Arrowe Park Hospital and Clatterbridge Hospitals
Arrowe Park
Wirral
CH49 5PE
Employer's website
https://www.wuth.nhs.uk (Opens in a new tab)
