Job summary
The Facilities Department are looking to recruit a number of hard working, enthusiastic individuals to join our Hotel Services Co-ordinator Team at Clatterbridge Hospital.
The role of Hotel Services Co-ordinator is the daily supervision of Domestic Services staff and to ensure that excellent standards of cleanliness are monitored and maintained within our Trust to provide a clean and safe healthcare environment that meets our patient's expectations in line with the National Standards of Healthcare Cleanliness 2021 and our Trusts Infection Prevention and Control guidelines.
The candidate will be expected to have good communication and customer service skills, be flexible and adaptable and be passionate about delivering a high quality service with previous experience in a supervisory role being desirable.
1 x 30 Hour 7.30am-2.00pm - Monday to Friday
Main duties of the job
- To supervise the day to day operation of domestic duties checking time keeping, duties and standards.
- Ensuring all staff have attended for duty and organising cover for any absences, adjusting rotas, documenting overtime.
- Understanding and ensuring that all departmental policies and procedures are in place and practised i.e. Health & safety, Colour Coding, COSHH, Uniform etc.
- Ensuring accidents/incidents are immediately reported and the correct documentation is completed.
- Ensure completion of requisitions for reporting defects and constant monitoring to ensure repair.
- Regular communication with wards/departments/Hotel Services
- Managers in order to maintain a fully functional service.
- Responsible for stock control in area of supervision.
- Training and on-going assessment of all new recruits together with the compliance of all relevant documentation.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see attached Job Description for further information about the Hotel Services Co-ordinator position available at WUTH.
Previous applicants need not apply.
Job description
Job responsibilities
Please see attached Job Description for further information about the Hotel Services Co-ordinator position available at WUTH.
Previous applicants need not apply.
Person Specification
Qualifications, Specific Experience & Training
Essential
- N.V.Q Level 3 in cleaning or equivalent.
Desirable
- ILM Level 3 Introductory Certificate in first Line Management or equivalent.
Knowledge and Skills
Essential
- The ability to communicate easily and confidently with all levels of personnel, subordinates, colleagues, patients and visitors.
- The ability to delegate, take control and diffuse any situations that may arise, in a professional manner with the knowledge of personnel to contact for assistance if required
- To understand and apply the techniques of manual handling.
- To know, understand and operate the appropriate procedure for domestic services i.e. National Cleaning Standards, COSHH, Health and Safety, Industrial Relations, Employee Training Environmental Issues, Fire Risks/Precautions and compliance with National Acts and regulations.
Personal Attributes
Essential
- The ability to instruct and accept instruction and participate as a team member working alongside and together with subordinates if required.
- To process good organisation skills with the ability to prioritise workloads.
- Polite, friendly and welcoming manner when dealing with patients, visitors and colleagues.
- Able to maintain a professional approach when working under pressure.
- Able to conform to the trust's policies and procedures i.e. smoking, drinking, timekeeping and uniform
Person Specification
Qualifications, Specific Experience & Training
Essential
- N.V.Q Level 3 in cleaning or equivalent.
Desirable
- ILM Level 3 Introductory Certificate in first Line Management or equivalent.
Knowledge and Skills
Essential
- The ability to communicate easily and confidently with all levels of personnel, subordinates, colleagues, patients and visitors.
- The ability to delegate, take control and diffuse any situations that may arise, in a professional manner with the knowledge of personnel to contact for assistance if required
- To understand and apply the techniques of manual handling.
- To know, understand and operate the appropriate procedure for domestic services i.e. National Cleaning Standards, COSHH, Health and Safety, Industrial Relations, Employee Training Environmental Issues, Fire Risks/Precautions and compliance with National Acts and regulations.
Personal Attributes
Essential
- The ability to instruct and accept instruction and participate as a team member working alongside and together with subordinates if required.
- To process good organisation skills with the ability to prioritise workloads.
- Polite, friendly and welcoming manner when dealing with patients, visitors and colleagues.
- Able to maintain a professional approach when working under pressure.
- Able to conform to the trust's policies and procedures i.e. smoking, drinking, timekeeping and uniform
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
