Job summary
Please note there is a requirement for out of hours on call support in this post.
We are looking for a highly motivated, enthusiastic and technically capable individual to join the 3rd line Team within IT Services as IT Senior Support Technician working within the Server & Security team.
This is an exciting opportunity for a dynamic individual with a background in Windows, Linux Servers and Physical/Virtual Infrastructure with a passion for implementing and developing key infrastructure improvements to the trust.
The successful post holder will have a key role in the delivery and support of Server Infrastructure, Desktop Environments and Cyber Security Prevention across the Trust during a period of increased upgrade programmes throughout the trust at both Arrowe Park and Clatterbridge Hospitals.
Ability to drive and access to a vehicle is required with this position as support will cover multi-site in / out of hours.
Main duties of the job
- Provide practical advice and support to users of IT systems.
- Provide support and advise of Server and Infrastructure systems.
- Provide project support for Infrastructure projects.
- Installation of Hardware, Server, Infrastructure and Software.
- Repairs and maintenance of end user IT equipment.
- Documentation of procedures and all activity.
- IT Project Management support.
- Administrate clinical and non-clinical applications and clinical network integrated devices.
- Provide specialist IT Relationship management with departments and wards.
- Take the lead on specific project tasks under the management of Senior Support Specialists and other senior Digital Healthcare personal such as project managers or senior team.
- Take the day-to-day lead with regards to communication and escalation for defined clinical or administrative locations.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential
- Must have relevant technical degree or equivalent qualification or relevant experience in an technical support role
Desirable
- Microsoft Certified Professional - Associate in Desktop or Infrastructure
- Advanced European Computer Driving Licence (ECDL) or MOS equivalent
- Prince 2 or ITIL Foundation Qualification
Other Requirements
Essential
- Provide out of hours/on call support as required
- Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation
Knowledge and Skills
Essential
- Diagnosing faulty equipment, PC's and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair
- Experience of connecting PC's and peripherals to networks
- Experience of using Microsoft Windows and Office products to able to fully support end users
- Must have experience of creating documentation to agreed standards
- Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications
- Experience of installing, configuring, and maintaining software
- Excellent planning and organisational skills
- Ability to prioritise work and meet deadlines, including the ability to work under pressure to reactive support situations
Desirable
- Training of end users both technical and non- technical informatics solutions
- Experience of maintaining appropriate ITSM software
Personal Attributes
Essential
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise and prioritise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Highly motivated and reliable
- Positive, flexible, good team member with "can do" attitude
- Self-starter with confidence to work with limited supervision and use of own initiative
- Excellent technical, analytical, and problem-solving skills
- Flexible approach to work and the ability to cope with change management
Person Specification
Qualifications, Specific Experience & Training
Essential
- Must have relevant technical degree or equivalent qualification or relevant experience in an technical support role
Desirable
- Microsoft Certified Professional - Associate in Desktop or Infrastructure
- Advanced European Computer Driving Licence (ECDL) or MOS equivalent
- Prince 2 or ITIL Foundation Qualification
Other Requirements
Essential
- Provide out of hours/on call support as required
- Flexible approach to working various shift patterns and expectation to work across multiple sites and travel where appropriate to represent the organisation
Knowledge and Skills
Essential
- Diagnosing faulty equipment, PC's and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair
- Experience of connecting PC's and peripherals to networks
- Experience of using Microsoft Windows and Office products to able to fully support end users
- Must have experience of creating documentation to agreed standards
- Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications
- Experience of installing, configuring, and maintaining software
- Excellent planning and organisational skills
- Ability to prioritise work and meet deadlines, including the ability to work under pressure to reactive support situations
Desirable
- Training of end users both technical and non- technical informatics solutions
- Experience of maintaining appropriate ITSM software
Personal Attributes
Essential
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise and prioritise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Highly motivated and reliable
- Positive, flexible, good team member with "can do" attitude
- Self-starter with confidence to work with limited supervision and use of own initiative
- Excellent technical, analytical, and problem-solving skills
- Flexible approach to work and the ability to cope with change management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
