Job summary
To provide senior management of the Trust's a Facilities & Support Services across the Trust's sites. Covering but not limit to Patient Feeding, Catering Retail and Commercial Services, Domestic Services, Clinical Equipment Library, Linen & Laundry, Security, Car Parking, Pest Control, Postal services, Travel Planning, Waste Management, Portering, EFM Customer Services, Switchboard, Main Receptions and Transport.To plan and deliver service strategies and modernisation programmes including investment modelsTo manage key strategic and operational Facilities & Support Services change management programmes and key projects for the Trust, and ensure the Directorate achieves its roles and objectives.To be senior manager responsible for circa 900 staff
Main duties of the job
Please see Job overview & attached Job description for further information about the Associated Director of Facilities & Support Services
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
To direct the day to day operations of Trust Facilities & Support Services and develop these services in accordance with the Trusts corporate policies, strategies and vision, emphasising the cultural changes and innovations essential to modernising health care and an improved patient experience.To develop all aspects of the Facilities & Support Services elements of any NHS Planning and guidance directives and participate in associated national requirements, i.e. statutory regulations, PLACE, food safety, and overall Trust-wide approach.Budgetary responsibility for Facilities & Support Services: circa £15-20 million plus management of relevant best value or capital projects.To be responsible for planning and delivering service cost improvements through productivity and efficiencies in a financially sustainable manner.To be responsible for ensuring Facilities & Support Services are delivered in a safe manner and can demonstrate through a robust governance framework and assurance reporting.To be responsible for planning and implementing service improvement and modernisation.To represent the interests of the Trust at external forums across the health economy.To be a member of Estates, Facilities & Capital Planning Senior Management TeamKey result areas:-To have made an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes.To improve the patient experienceTo report and demonstrate a safe service is being deliveredTo demonstrate continuous service improvement and modernisation of service delivery and structure.To balance budget, and plan and deliver agreed cost improvements.To plan and deliver a Facilities & Support Services Strategy this will include a Catering Retail strategy
Job description
Job responsibilities
To direct the day to day operations of Trust Facilities & Support Services and develop these services in accordance with the Trusts corporate policies, strategies and vision, emphasising the cultural changes and innovations essential to modernising health care and an improved patient experience.To develop all aspects of the Facilities & Support Services elements of any NHS Planning and guidance directives and participate in associated national requirements, i.e. statutory regulations, PLACE, food safety, and overall Trust-wide approach.Budgetary responsibility for Facilities & Support Services: circa £15-20 million plus management of relevant best value or capital projects.To be responsible for planning and delivering service cost improvements through productivity and efficiencies in a financially sustainable manner.To be responsible for ensuring Facilities & Support Services are delivered in a safe manner and can demonstrate through a robust governance framework and assurance reporting.To be responsible for planning and implementing service improvement and modernisation.To represent the interests of the Trust at external forums across the health economy.To be a member of Estates, Facilities & Capital Planning Senior Management TeamKey result areas:-To have made an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes.To improve the patient experienceTo report and demonstrate a safe service is being deliveredTo demonstrate continuous service improvement and modernisation of service delivery and structure.To balance budget, and plan and deliver agreed cost improvements.To plan and deliver a Facilities & Support Services Strategy this will include a Catering Retail strategy
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to degree level
- Specialist knowledge acquired through post graduate courses and experience to Masters level or equivalent
Desirable
- Evidence of further on going professional development and learning
Qualifications, Specific Experience & Training
Essential
- Substantial relevant experience in hospitals' 'soft fm' services
- Significant budgetary management experience
- Experience of strategic planning
- Writing business cases and committee papers
- Planning and delivering cost service improvements
- Experience of project management.
- Implementation of 'soft fm' strategies and action plans.
- Making difficult management decisions
- Experience of managing a large multidisciplinary multicultural workforce.
- Service modernisation and change management
- Development of, monitoring and reporting service performance targets
Knowledge and Skills
Essential
- NHS Constitution
- National Healthcare strategies and how they relate to 'soft fm' services
- All relevant legislation and guidance associated with the management of Facilities Support services
- Trust vision, values, strategic objectives and key work programmes
- National Cleaning Standards
- Food safety standards
- Hygiene Code
- PLACE standards and criteria
- Security in the NHS
- Waste guidance - HTM07
- Benchmarking, market testing and value for money processes and exercises
- How to collate and manage information, and present to a diverse audience
- Leadership and people management skills - Budgetary management skills
- Report writing skills
- Ability to prioritise and work to deadlines
- Presentation skill
- Ability to motivate and inspire team to produce results
- Ability to communicate and work with multi disciplinary teams and individuals
- Able to demonstrate ability to work effectively as part of a team
- Excellent verbal and written skills
- Ability to use own initiative, organise workloads and delegate duties
- Ability to influence others directly and indirectly
- Ability to demonstrate being performance focused and results driven
- A practical approach to problem solving
- Ability to service plan
- IT skills and the ability to use all aspects of Microsoft Office
Qualifications, Specific Experience & Training
Essential
- Experience of monitoring externally awarded support services contracts
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to degree level
- Specialist knowledge acquired through post graduate courses and experience to Masters level or equivalent
Desirable
- Evidence of further on going professional development and learning
Qualifications, Specific Experience & Training
Essential
- Substantial relevant experience in hospitals' 'soft fm' services
- Significant budgetary management experience
- Experience of strategic planning
- Writing business cases and committee papers
- Planning and delivering cost service improvements
- Experience of project management.
- Implementation of 'soft fm' strategies and action plans.
- Making difficult management decisions
- Experience of managing a large multidisciplinary multicultural workforce.
- Service modernisation and change management
- Development of, monitoring and reporting service performance targets
Knowledge and Skills
Essential
- NHS Constitution
- National Healthcare strategies and how they relate to 'soft fm' services
- All relevant legislation and guidance associated with the management of Facilities Support services
- Trust vision, values, strategic objectives and key work programmes
- National Cleaning Standards
- Food safety standards
- Hygiene Code
- PLACE standards and criteria
- Security in the NHS
- Waste guidance - HTM07
- Benchmarking, market testing and value for money processes and exercises
- How to collate and manage information, and present to a diverse audience
- Leadership and people management skills - Budgetary management skills
- Report writing skills
- Ability to prioritise and work to deadlines
- Presentation skill
- Ability to motivate and inspire team to produce results
- Ability to communicate and work with multi disciplinary teams and individuals
- Able to demonstrate ability to work effectively as part of a team
- Excellent verbal and written skills
- Ability to use own initiative, organise workloads and delegate duties
- Ability to influence others directly and indirectly
- Ability to demonstrate being performance focused and results driven
- A practical approach to problem solving
- Ability to service plan
- IT skills and the ability to use all aspects of Microsoft Office
Qualifications, Specific Experience & Training
Essential
- Experience of monitoring externally awarded support services contracts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Wirral University Teaching Hospital NHS Foundation Trust
Arrowe Park Road
Upton
CH49 5PE
Employer's website
https://www.wuth.nhs.uk (Opens in a new tab)
