Job summary
An opportunity has arisen for a part time Paediatric Clerical Team Leader to join Children's Outpatient Services.
This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging role. You will be expected to be responsible for the day to day supervision of clerical staff within the department. Ensuring an efficient service is provided whilst optimising the use of resources.
You will be the deputy for the Clerical Manager in their absence.
Main duties of the job
The successful candidate will have excellent communication skills with the ability to work on their own initiative as well as part of a team.
You should have a polite, friendly manner and be able to deal with sensitive and confidential information professionally. The ability to manage electronic referrals through the ERS system would be advantageous but not essential.
Please see the attached job description for full details
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
To ensure the smooth running of the office.. To monitor outpatient appointments and ensure that they are booked according to Policy and that the Patient Target Lists and national targets are adhered to.. To be responsible for the organisation if any additional clinics are required and that suitable clinic accommodation is available.. To assist the Clerical Manager in the recruitment and retention of staff. Including local induction and on the job training.. To ensure that the clerical service is adequately staffed at all times, organising working hours/annual leave effectively.
Job description
Job responsibilities
To ensure the smooth running of the office.. To monitor outpatient appointments and ensure that they are booked according to Policy and that the Patient Target Lists and national targets are adhered to.. To be responsible for the organisation if any additional clinics are required and that suitable clinic accommodation is available.. To assist the Clerical Manager in the recruitment and retention of staff. Including local induction and on the job training.. To ensure that the clerical service is adequately staffed at all times, organising working hours/annual leave effectively.
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 in administration or equivalent experience
- 5 GCSE's or equivalent
- Experience working as a clinic clerk
Desirable
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
- ECDL
Knowledge and Skills
Essential
- Knowledge and understanding of general administrative procedures and practices
- Knowledge of MS Office and basic keyboard skills
- Excellent communication skills, both verbal and written
- Proven leadership skills
- Ability to work as part of a team
Desirable
- Experience of Cerner Millennium
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust's procedures for dealing with complaints
Personal Attributes
Essential
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
Desirable
- Ability to work flexibly
- Assertive
- Self-motivated
Person Specification
Qualifications, Specific Experience & Training
Essential
- NVQ level 3 in administration or equivalent experience
- 5 GCSE's or equivalent
- Experience working as a clinic clerk
Desirable
- Proven experience in a clerical role within the NHS
- Proven experience of staff management
- ECDL
Knowledge and Skills
Essential
- Knowledge and understanding of general administrative procedures and practices
- Knowledge of MS Office and basic keyboard skills
- Excellent communication skills, both verbal and written
- Proven leadership skills
- Ability to work as part of a team
Desirable
- Experience of Cerner Millennium
- Understanding of Trust policies and NHS agenda
- Knowledge of the Trust's procedures for dealing with complaints
Personal Attributes
Essential
- Good time management skills
- Good organisational skills
- Able to maintain a professional approach when working under pressure
Desirable
- Ability to work flexibly
- Assertive
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Arrowe Park Hospital (also required to St Catherine's Health Centre and
Wirral
CH49 5PE
Employer's website
https://www.wuth.nhs.uk (Opens in a new tab)
