Job summary
Technical Services Manager - Network & InfrastructureBand 7*Permanent Full-Time 37.5 hours per week, Role has on-call support and on-site physical support requirements.
This is an exciting opportunity for a dynamic individual with a background in Network, Infrastructure and Voice with a passion for implementing and developing key infrastructure improvements to the trust.
,The successful post holder will have a key role in the delivery and support of Network Infrastructure across the Trust during a period of increased upgrade programmes throughout the trust at both Arrowe Park and Clatterbridge Hospitals.
*Post is subject to banding
Main duties of the job
As the Technical Services Manager you will have responsibility for network voice and data services and collaborate with partner organisations both clinical and administrative working across the Wirral.
We are looking for an experienced professional with a Network skillset and background. As the trust runs acute 24/7 services you will be expected to support and respond to reactive workloads.
As the trust is currently under going multiple upgrade programmes involving both estates and infrastructure, you will be the lead in project delivery and implementation support of key infrastructure in areas such A&E, Theatres, Dialysis and Radiology.
Digital Healthcare is currently reviewing Network, Storage and Voice replacements and upgrades, you will be part of a Network / Infrastructure team supporting this work.
Work is based in the Wirral at two primary sites, Arrowe Park Hospital and Clatterbridge Hospital. On-call and out of hours work maybe required, access to vehicle preferred due to sites based.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Technical Services Manager position available with WUTH.
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Technical Services Manager position available with WUTH.
Person Specification
Qualifications, Skills and Knowledge
Essential
- Must have relevant technical degree or relevant experience in a network/infrastructure technical support role
- Network related qualification (such as Cisco CCNA, Cisco CCNP)
- Voice Network experience (such as SIP, Cisco Call Manager)
- Network routing experience (such as OSPF, BGP, RIP)
- Network and Telephony hardware experience (Switches, Firewalls, WIFI Controllers)
- Firewall experience (such as Cisco, Palo-Alto, Forcepoint)
- WIFi experience (Aruba, Cisco etc)
Desirable
- ITIL Foundation or Prince 2 Project Management Certified
- Management Qualification
Knowledge and Skills
Essential
- Firewall experience (such as Cisco, Palo-Alto, Forcepoint)
- Evidence of continuing professional development
- Specialist knowledge and expertise and experience in: Supporting network technologies LAN, WAN, WIFI, Security solutions
- Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative
- Knowledge of the key issues around system implementation and an understanding of identifying benefits from system implementations
- Thorough understanding of IT Service delivery procedures and the implications upon service delivery of customers service developments
- The ability to produce and provide written documentation to support business and needs both from a future planning and current service delivery and governance perspective
Desirable
- Backup and Recovery systems experience
- Line Management experience
- Microsoft Active Directory and Windows server/ Desktop configuration and management
- VMware or Hyper-V management
- Experience of working collaboratively with internal and external agencies
- An ability to provide and present information ranging from simple to medium complexity to an audience of small to medium size that will contain listeners of differing levels of understanding and seniority within the Trust
- Knowledge of the Data Protection Act, NHS Information Governance framework and other NHS Security and Confidentiality requirements (e.g. Caldicott)
Personal Attributes
Essential
- Ability to communicate to all levels of staff
- Ability to communicate and negotiate with system and service suppliers
- Ability to chair meetings effectively
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Tactful and diplomatic re cross organisational discussion
- Ability to develop effective working relationships
- Positive, flexible, good team member
- Self-starter with confidence to work with limited supervision and use of own initiative
- Ability to prioritise own work by liaising with other staff and teams
- Excellent technical, analytical, and problem-solving skills
- Flexible approach to work and the ability to cope with change management
Desirable
- Extensive knowledge of current developments in Information and Communications Technology
Person Specification
Qualifications, Skills and Knowledge
Essential
- Must have relevant technical degree or relevant experience in a network/infrastructure technical support role
- Network related qualification (such as Cisco CCNA, Cisco CCNP)
- Voice Network experience (such as SIP, Cisco Call Manager)
- Network routing experience (such as OSPF, BGP, RIP)
- Network and Telephony hardware experience (Switches, Firewalls, WIFI Controllers)
- Firewall experience (such as Cisco, Palo-Alto, Forcepoint)
- WIFi experience (Aruba, Cisco etc)
Desirable
- ITIL Foundation or Prince 2 Project Management Certified
- Management Qualification
Knowledge and Skills
Essential
- Firewall experience (such as Cisco, Palo-Alto, Forcepoint)
- Evidence of continuing professional development
- Specialist knowledge and expertise and experience in: Supporting network technologies LAN, WAN, WIFI, Security solutions
- Expertise in problem solving, able to analyse and interpret highly complex IT problems using own initiative
- Knowledge of the key issues around system implementation and an understanding of identifying benefits from system implementations
- Thorough understanding of IT Service delivery procedures and the implications upon service delivery of customers service developments
- The ability to produce and provide written documentation to support business and needs both from a future planning and current service delivery and governance perspective
Desirable
- Backup and Recovery systems experience
- Line Management experience
- Microsoft Active Directory and Windows server/ Desktop configuration and management
- VMware or Hyper-V management
- Experience of working collaboratively with internal and external agencies
- An ability to provide and present information ranging from simple to medium complexity to an audience of small to medium size that will contain listeners of differing levels of understanding and seniority within the Trust
- Knowledge of the Data Protection Act, NHS Information Governance framework and other NHS Security and Confidentiality requirements (e.g. Caldicott)
Personal Attributes
Essential
- Ability to communicate to all levels of staff
- Ability to communicate and negotiate with system and service suppliers
- Ability to chair meetings effectively
- Ability to work under pressure to agreed timescales and in a busy environment
- Ability to organise own workload effectively and efficiently
- Very effective written and verbal communication skills
- Tactful and diplomatic re cross organisational discussion
- Ability to develop effective working relationships
- Positive, flexible, good team member
- Self-starter with confidence to work with limited supervision and use of own initiative
- Ability to prioritise own work by liaising with other staff and teams
- Excellent technical, analytical, and problem-solving skills
- Flexible approach to work and the ability to cope with change management
Desirable
- Extensive knowledge of current developments in Information and Communications Technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
