Job summary
A vacancy has arisen for a Clinic Clerk within the Women's Services administration and clerical department.
The role involves supporting the Clinicians and Midwives in their busy roles supporting patients for their Gynaecology. Antenatal and Postnatal care.
This is an exciting opportunity for a self motivated and enthusiastic person to take on a challenging and sometimes pressurised role.
The successful candidate will have excellent communication and organisational skills with the ability to work on their own initiative and as part of a multi-disciplinary team.
Experience of working within the NHS and with the public is desirable. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information professionally.
Main duties of the job
Please see attached Job description and Person Specification for further information about the Clinic Clerk position available with WUTH.
If successful in this role, there is a requirement for you to have a standard/enhanced DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 month.
As this vacancy is within the division of Women's and Children's, there is a mandatory requirement for successful applicants to join the DBS update service. The cost of joining the update service is £13 per year, and applicants are liable to cover this cost with no reimbursement from the Trust. Further details of how to join the update service will be provided upon appointment.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
- Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
- Complete all required documentation and computer records.Send out correspondence and deals with all relevant enquiries form patients relatives, GPs etc before, during and after clinic appointments
- Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate.Refer letters to Consultant/clinician for further advice as required.
- Book and advise patients of appointments using the Trusts partial/fully booking protocols
- Ensure clinics are booked to full capacity as per the agreed Consultant/clinicians template.
- Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Ensure that all outpatient targets are met, in relation to appointments.
- Registering urgent patients if have appropriate system accessBook ambulance transport for appropriate patients, following local protocols
- Re-booking patients who have had to be cancelled due for example to sickness of clinician.
- Locate case-notes by liaising with Medical Records/other Departments.
- Prepare case-notes for clinic; including front sheets/labels/date of clinic/Name of Consultant/ clinician, History sheet, other information as required by individual clinics
- Prepare administrative details on forms if relevant eg; filling out cards for future blood tests.
- Complete administrative details for each patient on out-patient status record
- Attach status form to case-notes ready for patient consultation
- Receive patients in clinic, welcome them, check administrative details are correct and amend paper and computer records to ensure all data up-to-date and accurate.
- Record details of attendance, treatment and follow-up as designated by clinician on computer.
- To assist in the production of waiting time statisticsSend out letters to non-attendees and their GPs and discharge from computer system as per Patient Access Policy.
- Book further appointments/investigations as per clinicians instructions.
- Answer telephone enquiries regarding all aspects of clinic activity
- Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate
Job description
Job responsibilities
- Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
- Complete all required documentation and computer records.Send out correspondence and deals with all relevant enquiries form patients relatives, GPs etc before, during and after clinic appointments
- Deal with any difficulties relating to the clinic, referring to a higher level if required, and makes suggestions for improvement.
- Receive and acknowledge incoming referral letters as appropriate.Refer letters to Consultant/clinician for further advice as required.
- Book and advise patients of appointments using the Trusts partial/fully booking protocols
- Ensure clinics are booked to full capacity as per the agreed Consultant/clinicians template.
- Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Ensure that all outpatient targets are met, in relation to appointments.
- Registering urgent patients if have appropriate system accessBook ambulance transport for appropriate patients, following local protocols
- Re-booking patients who have had to be cancelled due for example to sickness of clinician.
- Locate case-notes by liaising with Medical Records/other Departments.
- Prepare case-notes for clinic; including front sheets/labels/date of clinic/Name of Consultant/ clinician, History sheet, other information as required by individual clinics
- Prepare administrative details on forms if relevant eg; filling out cards for future blood tests.
- Complete administrative details for each patient on out-patient status record
- Attach status form to case-notes ready for patient consultation
- Receive patients in clinic, welcome them, check administrative details are correct and amend paper and computer records to ensure all data up-to-date and accurate.
- Record details of attendance, treatment and follow-up as designated by clinician on computer.
- To assist in the production of waiting time statisticsSend out letters to non-attendees and their GPs and discharge from computer system as per Patient Access Policy.
- Book further appointments/investigations as per clinicians instructions.
- Answer telephone enquiries regarding all aspects of clinic activity
- Deal initially with any face to face or telephone complaints from patients or GPs and refer to advice as appropriate
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to GCSE level or equivalent
- Experience of working in an administrative role.
Desirable
- NVQ Level 2 in a relevant subject.
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system.
Knowledge & Skills
Essential
- Basic working knowledge of IT
- Good verbal and written communication skills
Personal Attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Essential
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable
- Knowledge of NHS admin processes.
- Awareness of Information Governance
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer care skills
Person Specification
Qualifications, Specific Experience & Training
Essential
- Educated to GCSE level or equivalent
- Experience of working in an administrative role.
Desirable
- NVQ Level 2 in a relevant subject.
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system.
Knowledge & Skills
Essential
- Basic working knowledge of IT
- Good verbal and written communication skills
Personal Attributes
Essential
- Self-motivated and enthusiastic
- Sensitive and empathetic
- Polite and friendly manner
Desirable
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
Knowledge and Skills
Essential
- Good keyboard and computer skills
- Good time management and organisational skills
Desirable
- Knowledge of NHS admin processes.
- Awareness of Information Governance
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
