Job summary
Fixed Term 12 Months
An exciting opportunity has arisen for a Pharmacy IT Senior Support Technician- to join the Pharmacy IT team at Wirral University Teaching Hospitals. We are looking for an enthusiastic and motivated individual with experience of supporting pharmacy specific software and hardware within a healthcare setting. The post-holder will be required to assist with the development, configuration, installation, and maintenance of new and existing software for use within the department. The post-holder will have an aptitude for troubleshooting and resolving technical issues related to pharmacy IT systems. This includes automated dispensing robot's, medicines management systems and asset inventory solutions. This will be in conjunction with a number of other systems used to support the pharmacy department at WUTH. The post-holder should be an excellent communicator that can work well as part of a multi-disciplinary team.
Pharmacy has been recognised as a high performer by NHSE and CQC. We are a large department, employing 95 pharmacists and 47 MMTs alongside excellent support staff. We deliver services to the acute hospital, primary care networks (PCN) and a range of external customers for aseptic services and via our wholesaler's dealers authority.
Main duties of the job
The Pharmacy IT team are a pioneering multi-disciplinary team consisting of project managers, medicines management pharmacy technicians, data analysts and IT support technicians who work together to deliver and support the IT service for Pharmacy across all sites at Wirral University Teaching Hospitals.
Within this collaborative environment, you will provide technical support for a variety of digital systems being utilised to support the daily operation of the pharmacy service.
The role will require the use of data from multiple sources to create ad hoc reports which provide assurances and guide management decisions. There is also a requirement to understand and communicate technical specifications to non-IT staff and the ability to prioritise and manage their own workload.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
As a member of the pharmacy IT department, provide intelligence support services to pharmacy staff in order to facilitate decision making, service development and performance management.
Responsible for development, configuration, installation, and maintenance of new and existing software for use within the department.
Key Responsibilities
- Develop reports generated from the pharmacy IT systems to staff within pharmacy, the trust and externally, including other NHS trusts and national NHS government agencies in accordance with existing SOPs.
- Ensure that all information entered into and retrieved from the pharmacy IT systems is accurate and complies with pharmaceutical standards.
- Provide support for projects being managed. This will include production of project documentation.
- Support the Chief Technician Pharmacy IT Services to implement technological improvements to the pharmacy supply processes and maintain, implement, and test the Pharmacy dispensing and stock control system (JAC), automated dispensing system (ARX), Controlled Drug storage (Omnicell), prescription tracking system (PTS) and temperature monitoring system (Comark).
- Provide support for staff throughout the Pharmacy department and wider WUTH organisation as required, who are involved in the use or proposed use of Pharmacy related IT systems or infrastructure including networked and standalone PCs, clinical and administrative systems (JAC,ARX,OMNICELL, PTS,COMARK).
Job description
Job responsibilities
As a member of the pharmacy IT department, provide intelligence support services to pharmacy staff in order to facilitate decision making, service development and performance management.
Responsible for development, configuration, installation, and maintenance of new and existing software for use within the department.
Key Responsibilities
- Develop reports generated from the pharmacy IT systems to staff within pharmacy, the trust and externally, including other NHS trusts and national NHS government agencies in accordance with existing SOPs.
- Ensure that all information entered into and retrieved from the pharmacy IT systems is accurate and complies with pharmaceutical standards.
- Provide support for projects being managed. This will include production of project documentation.
- Support the Chief Technician Pharmacy IT Services to implement technological improvements to the pharmacy supply processes and maintain, implement, and test the Pharmacy dispensing and stock control system (JAC), automated dispensing system (ARX), Controlled Drug storage (Omnicell), prescription tracking system (PTS) and temperature monitoring system (Comark).
- Provide support for staff throughout the Pharmacy department and wider WUTH organisation as required, who are involved in the use or proposed use of Pharmacy related IT systems or infrastructure including networked and standalone PCs, clinical and administrative systems (JAC,ARX,OMNICELL, PTS,COMARK).
Person Specification
Qualifications, Specific Experience & Training
Essential
- Relevant degree or equivalent qualification or experience (minimum 5 years in an IT supporting role)
Desirable
- Demonstrable NHS experience working in a pharmacy/clinical setting
- European Computer Drivers License
Knowledge and Skills
Essential
- IT skills to allow full use of Excel and word processing packages
- Experienced user of querying IT tools e.g. Crystal Reports, SQL, MS access
- Experience of analysing and interpreting large datasets
- Knowledge of JAC Pharmacy Stock Control System
- Understanding of hospital clinical systems and their application within a health setting.
Desirable
- Experience with AutoHotKey, Html and other programming languages
- Experience with BD Dispensing Robots
Personal Attributes
Essential
- Strong organisation and time management skills
- Flexible approach to work and the ability to cope with changing priorities
- A methodical approach to work, with attention to detail in checking and verification of data
- Ability to work under pressure and to tight deadlines
- Self-starter with confidence to work with limited supervision and use of own initiative
- Knowledge of current NHS policy
- Excellent verbal and written communication skills
- Proven organisational skills
- Excellent analytical and problem solving skills
Person Specification
Qualifications, Specific Experience & Training
Essential
- Relevant degree or equivalent qualification or experience (minimum 5 years in an IT supporting role)
Desirable
- Demonstrable NHS experience working in a pharmacy/clinical setting
- European Computer Drivers License
Knowledge and Skills
Essential
- IT skills to allow full use of Excel and word processing packages
- Experienced user of querying IT tools e.g. Crystal Reports, SQL, MS access
- Experience of analysing and interpreting large datasets
- Knowledge of JAC Pharmacy Stock Control System
- Understanding of hospital clinical systems and their application within a health setting.
Desirable
- Experience with AutoHotKey, Html and other programming languages
- Experience with BD Dispensing Robots
Personal Attributes
Essential
- Strong organisation and time management skills
- Flexible approach to work and the ability to cope with changing priorities
- A methodical approach to work, with attention to detail in checking and verification of data
- Ability to work under pressure and to tight deadlines
- Self-starter with confidence to work with limited supervision and use of own initiative
- Knowledge of current NHS policy
- Excellent verbal and written communication skills
- Proven organisational skills
- Excellent analytical and problem solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
