Job summary
The role will manage, develop, and support System Integration and related complex EPR (Cerner Millennium) build. Integration tasks are essential to allow clinical systems to communicate and transfers messages across the hospitals and wider healthcare system
The post holder will be a subject matter expert (SME) in systems integration tasks and be able to support in other areas of EPR development. They will be responsible for developing best practice and ensuring its adoption in-line with the hospital digital strategy.
The post holder will have the core capabilities to deal with a wide range of stakeholders and the skills to propose, define and deliver the appropriate solutions. They will work closely with users of the IT systems, system suppliers, stakeholders, information governance and the other teams within the Trust in providing systems.
The post holder will be responsible for the management and support of these solutions including
- Change management
- Technical resourcing
- Training provision to wider informatics teams/end users through documentation
- Direct Technical Management of the 2 x Integration analysts
****Please note this position is Band 7 -subject to banding****
Main duties of the job
- Subject matter expert in System Integration, and related Millennium Build
- Subject matter expert in system integration requires the post holder to be familiar in the Trusts current interfaces, ability to comprehend complex workflows and an expert in advanced programming, particularly object oriented Javascript.
- Develop new interfaces integrating them into Millennium or diagnostics systems, implement and support interfaces using a variety of technologies, tools and standards.
- Be able to plan complex deliveries with stakeholder engagement, with the appropriate level of communication with minimal risk and service impact.
- Provide input during strategic planning of systems integration where the post holders are a SME in that area.
- Developing systems interface to a high standard, ensuring best practice is followed, testing, assurance, and delivery, following Informatics change control policy.
- Proactively review systems and feedback to stakeholders with potential concerns and improvements.
- Follow the Trusts governance process for system requests.
- Providing in-depth specialist technical knowledge and expertise to members of the team and other teams within Informatics in determining the best IT solutions in-line with the Trusts IT strategy
- Recommending the adoption of new designs and frameworks that support best practice
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Communications and Relationships
- Must have the ability to solve highly complex and diverse problems and be a decisive decision maker. In addition, the post holder will disseminate and champion best practice and information sharing
- Will maintain regular and effective communication with senior managers, engaging clinicians, and key stakeholders within the Trust and with external care providers and partner organisations to ensuring systems are supported and developed.
- Contribute to discussions regarding the implementation and adoption of solutions within their area of expertise, suggesting and adopting new solutions into Informatics and the Trust.
- Build strong collaborative relationships with colleagues within the Trust, allied clinical care providers and provider organisations (including 3rd party system providers such as Cerner).
- Relay and explain complex information to a range of administrative, managerial, and clinical audiences.
- Demonstrate the ability to implement challenging technical solutions using best practice where interpretation and translation for local implementation is needed.
- Prepare and present complex technical plans to project boards and senior managers.
- Work collaboratively with other key stakeholders, project managers and team members.
- Appropriate issue escalation, direct to other teams, managers, senior managers and though the Trust incident management.
- Liaise with other IT teams in addressing issues, always ensuring the issue is owned.
- Document proposed solutions for senior managers and the Trust stakeholders, ensuring the language is consumable for the intended audience.
Management
- Provide management support, appraisals, and development of staff within the team.
- Responsible to the management, maintenance, and development in their areas of expertise
- To assist with the direction, management of all systems supported within the team, ensuring best practice is followed and all solutions are clinically safe through robust change control processes.
- Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.
System Support and Maintenance
- Provide expert level troubleshooting within Systems Integration tasks and build processes
- Ensure all integrated systems you support are documented fully in-line with the Digital Healthcare Team policy.
- Ensure system maintenance activities are completed to support the clinical service applications
- Ensure that new system onboarding includes support documentation, training, communications, and backup strategy.
- Required to work independently within appropriate guidelines, deciding when it is necessary to refer to their manager
- Ensure all Windows and other dependant software security updates are applied in a timely manner to the systems they support.
- Take responsibility in their own developments in through concept, approval, design, and implementation
Research, planning and documentation
- Analyse, interpret and resolve highly complex IT issues and incidents
- Support highly complex Clinical systems ensuring continued clinical service.
- Develop key clinical solutions, adding and enhancing to digital workflows within the Trust.
- Technical expertise resource to all teams and senior managers.
- Reporting to senior managers appropriately raising risk and issues.
- Documentation for all supported systems
- Propose and provide developments solution for project team, Senior managers, Analyst team and stakeholders internal and external to the Trust.
- Ensure all systems follow good development practices. For example, peer reviews and documented test plans.
- Ensure best practice is adopted within the team through knowledge transfer, documentation and one to one engagement/ technical training
- Provide planned deliveries ensuring
- Risk mitigations
- Back-out plans
- Communications with stakeholders, including other teams, external organisations, and clinicians
Job description
Job responsibilities
Communications and Relationships
- Must have the ability to solve highly complex and diverse problems and be a decisive decision maker. In addition, the post holder will disseminate and champion best practice and information sharing
- Will maintain regular and effective communication with senior managers, engaging clinicians, and key stakeholders within the Trust and with external care providers and partner organisations to ensuring systems are supported and developed.
- Contribute to discussions regarding the implementation and adoption of solutions within their area of expertise, suggesting and adopting new solutions into Informatics and the Trust.
- Build strong collaborative relationships with colleagues within the Trust, allied clinical care providers and provider organisations (including 3rd party system providers such as Cerner).
- Relay and explain complex information to a range of administrative, managerial, and clinical audiences.
- Demonstrate the ability to implement challenging technical solutions using best practice where interpretation and translation for local implementation is needed.
- Prepare and present complex technical plans to project boards and senior managers.
- Work collaboratively with other key stakeholders, project managers and team members.
- Appropriate issue escalation, direct to other teams, managers, senior managers and though the Trust incident management.
- Liaise with other IT teams in addressing issues, always ensuring the issue is owned.
- Document proposed solutions for senior managers and the Trust stakeholders, ensuring the language is consumable for the intended audience.
Management
- Provide management support, appraisals, and development of staff within the team.
- Responsible to the management, maintenance, and development in their areas of expertise
- To assist with the direction, management of all systems supported within the team, ensuring best practice is followed and all solutions are clinically safe through robust change control processes.
- Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.
System Support and Maintenance
- Provide expert level troubleshooting within Systems Integration tasks and build processes
- Ensure all integrated systems you support are documented fully in-line with the Digital Healthcare Team policy.
- Ensure system maintenance activities are completed to support the clinical service applications
- Ensure that new system onboarding includes support documentation, training, communications, and backup strategy.
- Required to work independently within appropriate guidelines, deciding when it is necessary to refer to their manager
- Ensure all Windows and other dependant software security updates are applied in a timely manner to the systems they support.
- Take responsibility in their own developments in through concept, approval, design, and implementation
Research, planning and documentation
- Analyse, interpret and resolve highly complex IT issues and incidents
- Support highly complex Clinical systems ensuring continued clinical service.
- Develop key clinical solutions, adding and enhancing to digital workflows within the Trust.
- Technical expertise resource to all teams and senior managers.
- Reporting to senior managers appropriately raising risk and issues.
- Documentation for all supported systems
- Propose and provide developments solution for project team, Senior managers, Analyst team and stakeholders internal and external to the Trust.
- Ensure all systems follow good development practices. For example, peer reviews and documented test plans.
- Ensure best practice is adopted within the team through knowledge transfer, documentation and one to one engagement/ technical training
- Provide planned deliveries ensuring
- Risk mitigations
- Back-out plans
- Communications with stakeholders, including other teams, external organisations, and clinicians
Person Specification
Qualifications, Specific Experience & Training
Essential
- Degree in IT or equivalent knowledge gained through development experience
- Additional significant development experience or equivalent industry experience with evidence of technical development
- Excellent technical, analytical, and problem-solving skills related to interface tasks, ideally in a healthcare setting
- Evidence of personal development
Desirable
- Cerner Millennium Development experience
- Mirth Integration software experience
- Knowledge of project management and methodologies, e.g., PRINCE 2
Knowledge and Skills
Essential
- Able to support integration solution, the transfer of data between clinical systems
- Review, repair, and refactor existing interfaces
- Able to learn new technologies and IT systems quickly through both self-study and professional courses
- Experience and knowledge of complex computerised information systems, experience in a healthcare setting would be beneficial i.e., Cerner Millennium or another EPR
- Substantial knowledge of HL7 formats and standards
- Good communication skills, ability to establish and maintain good relationships with other team members and with service users, and to influence clinicians and managers, ability to communicate with non-computer literate staff at all levels
- Commitment to share experience and knowledge and to keep others informed of issues of importance and relevance
- Advanced analytical, and problem-solving skills to support complex solutions involving multiple technologies and finding appropriate solution using own initiative
- Importance of equality, diversity and rights
- Staff Management / Workload supervision
Desirable
- Expert knowledge of integration including Millennium com server build, and Trust Integration Engine
- Able to support .net based web, web api and service applications
- Expert in object oriented Javascript, its concept and usage
- Production of technical proposals for senior management including recommendations
- Ability to develop databases to support application developments and integration
- Knowledge of current NHS policy
Personal Attributes
Essential
- Strong level analytical skills and the ability to draw conclusions and provide solutions to issues and risks
- Ability to work under pressure and manage priorities effectively - Demonstrates interpersonal skills to work within a team with peers and other non-technical staff, raising issues and risks to management when appropriate
- Ability to work within a team and to onboard skills to team members and other teams
- Ability to listen to others for solutions, and an understanding that you will not always have the best idea
- Self-starter, with confidence to work with limited supervision and the use of own initiative when appropriate
Other Requirements
Essential
- To support the on-call rota outside core working hours
Person Specification
Qualifications, Specific Experience & Training
Essential
- Degree in IT or equivalent knowledge gained through development experience
- Additional significant development experience or equivalent industry experience with evidence of technical development
- Excellent technical, analytical, and problem-solving skills related to interface tasks, ideally in a healthcare setting
- Evidence of personal development
Desirable
- Cerner Millennium Development experience
- Mirth Integration software experience
- Knowledge of project management and methodologies, e.g., PRINCE 2
Knowledge and Skills
Essential
- Able to support integration solution, the transfer of data between clinical systems
- Review, repair, and refactor existing interfaces
- Able to learn new technologies and IT systems quickly through both self-study and professional courses
- Experience and knowledge of complex computerised information systems, experience in a healthcare setting would be beneficial i.e., Cerner Millennium or another EPR
- Substantial knowledge of HL7 formats and standards
- Good communication skills, ability to establish and maintain good relationships with other team members and with service users, and to influence clinicians and managers, ability to communicate with non-computer literate staff at all levels
- Commitment to share experience and knowledge and to keep others informed of issues of importance and relevance
- Advanced analytical, and problem-solving skills to support complex solutions involving multiple technologies and finding appropriate solution using own initiative
- Importance of equality, diversity and rights
- Staff Management / Workload supervision
Desirable
- Expert knowledge of integration including Millennium com server build, and Trust Integration Engine
- Able to support .net based web, web api and service applications
- Expert in object oriented Javascript, its concept and usage
- Production of technical proposals for senior management including recommendations
- Ability to develop databases to support application developments and integration
- Knowledge of current NHS policy
Personal Attributes
Essential
- Strong level analytical skills and the ability to draw conclusions and provide solutions to issues and risks
- Ability to work under pressure and manage priorities effectively - Demonstrates interpersonal skills to work within a team with peers and other non-technical staff, raising issues and risks to management when appropriate
- Ability to work within a team and to onboard skills to team members and other teams
- Ability to listen to others for solutions, and an understanding that you will not always have the best idea
- Self-starter, with confidence to work with limited supervision and the use of own initiative when appropriate
Other Requirements
Essential
- To support the on-call rota outside core working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
