Job summary
Care Group Support Officer - Medicine
The Division of Medicine are looking for a highly motivated individual to provide comprehensive business and administrative support to the Care Group Management Team ensuring effective performance monitoring, service development and operational delivery.
The successful candidate will have experience of 18-Week Referral to Treatment wait list management, management of outpatient performance, preparing high-quality reports, dashboards and presentations along with the ability to extract and analyse data from a variety of sources. Good communication and organisational skills are essential in order to arrange and participate in meetings and liaise with clinicians and stakeholders.
Please contact Hannah Beattie on hannah.beattie3@nhs.net if you wish to have an informal chat regarding the position.
Main duties of the job
To support the Care Group Management by inputting and extracting data from a number of sources in the development of dashboards, reports and updates relating to the 18 week RTT
Monitor the Care Group PTL on a daily basis
Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.
Interpret the PTL and identify data quality issues
Interpret the PTL and identify any capacity issues
Support the Care Group Management team by liaising with clinicians to develop actions to address 18 week RTT risks
To support the Care Group Management team in developing capacity and demand models for clinical specialties
Support the Care Group Management team in the development of service reviews and subsequent service redesign.
Liaise with clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
The role of this position is to support the Care Group Management team in the delivery and monitoring of operational performance ensuring adherence to local and national targets.
In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The role will be required to liaise with senior clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
The post holder will also be required to ensure that robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
Job description
Job responsibilities
The role of this position is to support the Care Group Management team in the delivery and monitoring of operational performance ensuring adherence to local and national targets.
In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The role will be required to liaise with senior clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
The post holder will also be required to ensure that robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
Person Specification
Qualifications
Essential
- Degree level qualification in relevant subject or equivalent knowledge skills and experience
- Qualification in IT packages, ECDL or equivalent
Skills and Aptitudes
Essential
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision-making skills
- Demonstrates motivation
- Effective analytical skills
- Ability to input and extract data
- Ability to produce comprehensive data sets
- Effective interpersonal skills
- Effective written and verbal communication skills
- Experience of supervising / managing staff
- Experience of involvement in service redesign
- Effective time management skills
Knowledge
Essential
- Basic awareness or knowledge of NHS policy relating to patient access
- Knowledge of confidentiality and data protection issues
Experience
Essential
- Working knowledge of Microsoft Office applications
- Experience of working within multi-professional teams
- Ability to input and extract data
Person Specification
Qualifications
Essential
- Degree level qualification in relevant subject or equivalent knowledge skills and experience
- Qualification in IT packages, ECDL or equivalent
Skills and Aptitudes
Essential
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision-making skills
- Demonstrates motivation
- Effective analytical skills
- Ability to input and extract data
- Ability to produce comprehensive data sets
- Effective interpersonal skills
- Effective written and verbal communication skills
- Experience of supervising / managing staff
- Experience of involvement in service redesign
- Effective time management skills
Knowledge
Essential
- Basic awareness or knowledge of NHS policy relating to patient access
- Knowledge of confidentiality and data protection issues
Experience
Essential
- Working knowledge of Microsoft Office applications
- Experience of working within multi-professional teams
- Ability to input and extract data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
