Job summary
The post holder will be part of a dedicated Single Point of Access team and will support the delivery of the Healthy Child Programme (HCP) 0-19. The SPA operates a text, telephone and email service to children, young people, parents/carers and other professionals. The team offers advice and support, and provides information and sign posting.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
The service led by SCPHN's - Specialist Community Public Health Nurses (Health Visitors/School Nurses) who provide expert advice, support and interventions to children and families and supported by a skill mix teams of clinical and administrative.
To coordinate a team of nurses, assistant practitioners and administrative staff to provide a high quality clinical care programme via the Single Point of Access
To provide triage, clinical assessment and advice, sign posting to support for children, young people and families who are accessing the Healthy Child Programme 0-19
To provide timely and relevant information to safeguard children and young people, working within local safeguarding policies and procedures.
To adhere to Walsall Healthcare NHS Trust policies, procedures and protocols to promote the quality of patient experience, ensuring the highest standard.
Have a good sound knowledge of Children's Public Health agenda and Healthy Child Programme 0-19
To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
To be responsible for the triage & assessment of care needs of children, young people and parents/carers who contact the SPA.
Demonstrate high level of judgmental/analytical skills when interpreting and performing assessments and care planning via the telephone, text and virtual consultations
Provide consultations & information (verbal and/or written reports) to other professionals who need advice and guidance about children and young peoples health and wellbeing, working within policies to maintain patient confidentiality, child and adult safeguarding and information sharing
Maintain accurate and up to date nursing records, maintaining patient confidentiality, and statistical records as required by the service.
Work with other professionals to promote multidisciplinary / multiagency working.
Be able to utilise the service pathways of care, sign post and/or refer to multi-agency pathways and services and/or escalate concerns when appropriate, including multi-agency liaison.
Coordinate and have oversight of daily workload of SPA, showing appropriate time management
Provide excellent evidence based clinical triage.
Identify poor professional practice and take appropriate action to address it.
Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business and demonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trust policies and procedures.
Assist the senior leadership team in strategies that promote quality assurance, Clinical Governance and quality audit.
Develop clinical skills and access training as required / directed to enable participation in future service developments.
Assist in the supervision of qualified and unqualified staff and facilitate their continuing professional development.
Ensure effective learning experiences and opportunities to achieve learning outcomes for students and the provision of learning opportunities.
Communicate information to children, young people and parents/carers with empathy and reassurance.
To ensure that patients and users of the service are involved and to assist in providing links with the public and PALs i.e. to pick up on the themes of complaints and report clinical concerns.
To participate in service user forums.
To maintain a patient led focus in all aspects of care and co-ordination.
Job description
Job responsibilities
To be responsible for the triage & assessment of care needs of children, young people and parents/carers who contact the SPA.
Demonstrate high level of judgmental/analytical skills when interpreting and performing assessments and care planning via the telephone, text and virtual consultations
Provide consultations & information (verbal and/or written reports) to other professionals who need advice and guidance about children and young peoples health and wellbeing, working within policies to maintain patient confidentiality, child and adult safeguarding and information sharing
Maintain accurate and up to date nursing records, maintaining patient confidentiality, and statistical records as required by the service.
Work with other professionals to promote multidisciplinary / multiagency working.
Be able to utilise the service pathways of care, sign post and/or refer to multi-agency pathways and services and/or escalate concerns when appropriate, including multi-agency liaison.
Coordinate and have oversight of daily workload of SPA, showing appropriate time management
Provide excellent evidence based clinical triage.
Identify poor professional practice and take appropriate action to address it.
Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business and demonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trust policies and procedures.
Assist the senior leadership team in strategies that promote quality assurance, Clinical Governance and quality audit.
Develop clinical skills and access training as required / directed to enable participation in future service developments.
Assist in the supervision of qualified and unqualified staff and facilitate their continuing professional development.
Ensure effective learning experiences and opportunities to achieve learning outcomes for students and the provision of learning opportunities.
Communicate information to children, young people and parents/carers with empathy and reassurance.
To ensure that patients and users of the service are involved and to assist in providing links with the public and PALs i.e. to pick up on the themes of complaints and report clinical concerns.
To participate in service user forums.
To maintain a patient led focus in all aspects of care and co-ordination.
Person Specification
Qualifications
Essential
- Registered Paediatric Nurse or staff nurse with significant paediatric or public health nursing experience/Qualified Health Visitor or School Nurse
- Education to diploma level or able to demonstrate evidence of post registration experience at Band 5 within a similar community setting e.g. School Nursing, Health Visiting, Healthy Child Programme 0-19 significant
- Evidence of personal and professional development
skills and aptitudes
Essential
- To be able to work using own Initiative.
- Effective swift decision-making skills.
- Effective written and verbal communication skills
- Effective time management skills
- Demonstrates Motivation in Practice.
- Effective monitoring and evaluation skills.
- Effective interpersonal skills.
- Effective risk assessment management
Knowldege and experience
Essential
- In depth knowledge of guidance related to Healthy Child Programme, Family centred health care, Public Health Agenda
- Excellent knowledge of child development 0-19 including knowledge of behaviour management, weight management, Feeding/Nutrition, sleep management, emotional health & wellbeing
- In depth knowledge of NHS polices for e.g. consent, confidentiality, management of clinical risk
- Significant Post registration practice within a community setting, e.g. School Nursing, Health Visiting, Healthy Child Programme 0-19 significant
- Multi-disciplinary working/Multi-agency working including child and adult safeguarding, Early Help, SENDi, CAMHS
- In depth knowledge of clinical governance.
Person Specification
Qualifications
Essential
- Registered Paediatric Nurse or staff nurse with significant paediatric or public health nursing experience/Qualified Health Visitor or School Nurse
- Education to diploma level or able to demonstrate evidence of post registration experience at Band 5 within a similar community setting e.g. School Nursing, Health Visiting, Healthy Child Programme 0-19 significant
- Evidence of personal and professional development
skills and aptitudes
Essential
- To be able to work using own Initiative.
- Effective swift decision-making skills.
- Effective written and verbal communication skills
- Effective time management skills
- Demonstrates Motivation in Practice.
- Effective monitoring and evaluation skills.
- Effective interpersonal skills.
- Effective risk assessment management
Knowldege and experience
Essential
- In depth knowledge of guidance related to Healthy Child Programme, Family centred health care, Public Health Agenda
- Excellent knowledge of child development 0-19 including knowledge of behaviour management, weight management, Feeding/Nutrition, sleep management, emotional health & wellbeing
- In depth knowledge of NHS polices for e.g. consent, confidentiality, management of clinical risk
- Significant Post registration practice within a community setting, e.g. School Nursing, Health Visiting, Healthy Child Programme 0-19 significant
- Multi-disciplinary working/Multi-agency working including child and adult safeguarding, Early Help, SENDi, CAMHS
- In depth knowledge of clinical governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
