Job summary
An exciting opportunity has arisen to join a friendly and supportive team within the Paediatrics Department at Walsall Healthcare NHS Trust. We are looking for a dynamic and enthusiastic individual to provide efficient, effective, and comprehensive administrative support to Ward 21 and the Paediatric Assessment Unit (PAU).
This is a key role within a busy department, ideal for someone who thrives in a fast-paced environment and is passionate about supporting high-quality patient care through excellent administrative service.
Main duties of the job
- Provide day-to-day administrative support to Ward 21 and PAU
- Maintain accurate patient records and documentation
- Liaise with staff, patients, and families in a professional and compassionate manner
- Support coordination of appointments, admissions, and discharges
- Handle general office duties including data entry, filing, and telephone queries
About us
NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also now complete on our multi-million pound new Urgent and Emergency Care Centre which houses a new Emergency Department (including Children's Emergency Department), co-located Pediatric Assessment Unit.
Job description
Job responsibilities
Please see attached Job Description and Personal Specification.
We support flexible working for all employees and prospective applicants.
Where candidates meet the essential criteria, preference must be given to settled workers over non-resident applicants.
Job description
Job responsibilities
Please see attached Job Description and Personal Specification.
We support flexible working for all employees and prospective applicants.
Where candidates meet the essential criteria, preference must be given to settled workers over non-resident applicants.
Person Specification
Experience
Essential
- Demonstrable experience of administrative & clerical systems and processes.
- Experience in Microsoft including Outlook, Word and Excel
Desirable
- Previous ward clerk/reception experience.
- Previous experience of working in a hospital environment
- Previous experience of working with the public sector.
Essential Form
Essential
- Ability to deal with difficult/anxious people using tact and diplomacy.
- Excellent organisational skills
- Ability to manage own workload
Desirable
- Able to work on their own using their initiative as well as having the ability to work well in a team.
Communication
Essential
- Good communication skills
Desirable
- Be aware of the environment when communicating and having the ability to adapt if necessary
Person Specification
Experience
Essential
- Demonstrable experience of administrative & clerical systems and processes.
- Experience in Microsoft including Outlook, Word and Excel
Desirable
- Previous ward clerk/reception experience.
- Previous experience of working in a hospital environment
- Previous experience of working with the public sector.
Essential Form
Essential
- Ability to deal with difficult/anxious people using tact and diplomacy.
- Excellent organisational skills
- Ability to manage own workload
Desirable
- Able to work on their own using their initiative as well as having the ability to work well in a team.
Communication
Essential
- Good communication skills
Desirable
- Be aware of the environment when communicating and having the ability to adapt if necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
