Job summary
We have vacancies within our our Health Records Access Team. This is a very busy team that provides a vital service to the Trust processing requests for patient information, for example Subject Access Requests, police requests, court orders, continuing care requests etc. Although full training will be provided, you will require an understanding of information governance and data protection principles.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
You must possess excellent communication skills. Previous Health Records experience would be advantageous. It is essential that you are a well organised, self-motivated individual and be able to adapt to the needs of the service. You must be able to work well as part of a team and on your own initiative.
Duties include:
- Record and receipt all requests from external agencies
- Locate all medical records, contacting various disciplines and departments as necessary
- Ensure verification of any identification is undertaken prior to disclosing information
- Forward copies of medical records to correct destination securely
- Supply copy records as per GDPR and Access to Health Guidelines
- Communication with both internal and external agencies i.e. Solicitors, Police, Coroners, other health care providers and general public
- A good working knowledge of Microsoft Office packages including Outlook.
- Supporting the Health Records Library with the pulling, processing of patient records for planned and unplanned clinical activity.
- Scanning of patient information, quality checking and uploading into our electronic document management system
- Supporting with prefile
- Supporting with all other general Health Records Department duties.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.
Job description
Job responsibilities
Health Records Library operates 24/7, 365 days per year. You will have the benefit of working as part of a large, supportive team but are also expected to show initiative, work independently and demonstrateconsistently high standards. Being flexible in approach and having an awareness of the need for confidentiality and integrity is vital in this role. You will be able to work in a calm organised way with the ability to multi-task. You must be confident, friendly and able to work in a very busy environment against extremely tight deadlines.
Person Specification
Qualifications
Essential
- - Good standard level of education (2 GSCE's or equivalent - preferably English and Maths).
- NVQ level 2 in Customer Service (or equivalent).
other
Essential
- Able to develop own skills and knowledge and participate
Desirable
- - Able to monitor and maintain health, safety and security of self and others.
Knowledge and Skills
Essential
- - Knowledge of confidentiality and data protection issues.
- Excellent keyboard, IT and administrative skills.
- Knowledge of DPA and GDPR
Desirable
- - Numeracy skills and attention to detail.
- Good customer care and verbal communication skills.
- Lifting and manual handling techniques
Experience
Essential
- - Dealing with patients/general public face to face or working in a customer focused environment.
- Using MS Office and other Information systems/Patient Administration System (desirable) to input and update personal data.
- Working as part of a team in a busy environment.
Person Specification
Qualifications
Essential
- - Good standard level of education (2 GSCE's or equivalent - preferably English and Maths).
- NVQ level 2 in Customer Service (or equivalent).
other
Essential
- Able to develop own skills and knowledge and participate
Desirable
- - Able to monitor and maintain health, safety and security of self and others.
Knowledge and Skills
Essential
- - Knowledge of confidentiality and data protection issues.
- Excellent keyboard, IT and administrative skills.
- Knowledge of DPA and GDPR
Desirable
- - Numeracy skills and attention to detail.
- Good customer care and verbal communication skills.
- Lifting and manual handling techniques
Experience
Essential
- - Dealing with patients/general public face to face or working in a customer focused environment.
- Using MS Office and other Information systems/Patient Administration System (desirable) to input and update personal data.
- Working as part of a team in a busy environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
