Care Group Manager- Clinical Support Services

Job description

Job responsibilities

Provide direct line management to identified Care Group personnel.Working with the Divisional Directors and other Care Group Managers develop a work force plan for the Division consistent with the Trusts overall plan. To ensure all staff in the care group are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.Develop mechanisms and communicate Trust objectives, plans and progress from the Division to Care Group and Service Level.Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered. To undertake appraisals effectively and in a timely manner ensuring the employee has a personal development plan and any training needs identified. Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design and delivery.To be accountable with the Divisional Directors and the Clinical Director for the Divisions performance against plan. nTo be responsible for ensuring that the Trusts objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trusts Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trusts objectives and core deliverables.Working in conjunction with the Divisional Directors, introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the care group. Highlight and report any areas of over / under performance and take corrective action as appropriate. Responsible for dealing with complaints from patients and other users of services of the Division / Specialty ensuring appropriate action is taken.Instigate and use audit to monitor and improve service.Ensure rotas and on call arrangements are in place to manage the Care Group services 24 hours a day/365 days a year. Working with the Divisional Director of Nursing to ensure governance arrangements are upheld and a focus on quality maintained. Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust.Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements.Comply with financial processes and deadlinesTo deliver financial key performance indicators and forecast outturn. Ensure relevant financial information is presented to Teams/Managers/Clinicians and meetings as appropriate. Agree personal financial performance objectives with direct reports. Deliver information required to maintain and develop service line reporting and Patient Level Costing system. Ensure all staff with a responsibility for financial management receive the appropriate training. Prepare monthly reforecasts for approval by the Divisional Directors. Prepare the annual financial plan for approval by the Divisional Directors. Develop and maintain project plans to deliver productivity and efficiency targets. Develop and maintain productivity and efficiency reports. Ensure business cases for approval are completed to the required standard. Ensure goods and services are procured following agreed processes and maximise the value of expenditure on contract and catalogue. Attend annual training on the Financial Compliance Framework. Ensure weekly and monthly HR vacancy report for area is accurate. Ensure sickness absence is managed effectively for all areas of responsibility. Ensure compliance with statutory and mandatory training for eligible employees on an annual basis. Ensure compliance with appraisals and personal development plans for all employees on an annual basis. Develop robust workforce plans with HR and Finance leads for area and ensure succession plans are in place for key roles. Ensure staff complete the annual NHS staff survey and develop action plans with HR to address any issues highlighted. Provide a clear, effective and appropriate leadership style that engages the team and ensures the vision and direction of travel is clear. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Support the Divisional Directors and Clinical Director in the maintenance of a robust culture of clinical governance, ensuring that there are systems in place for clinical and non-clinical risk management and reporting of untoward incidents. Support and encourage appropriate innovation in clinical and non-clinical practice and in the way services are perceived by patients, recognising the increasing choice exercised by patients over treatment. With the other Care Group Managers show effective collective leadership to the Divisions and work in partnership to maximise benefits to the Trust and to patients. Contributing to the corporate management of the Trust. Participate in the development of the Trusts overall service and investment plans in particular advising on development and future trends. Contribute through attendance at relevant meetings to the collective management of services throughout the Trust and to the Trusts overall objectives on service deliver, finance and HR. Represent the Trust on networks, working parties and committees as required. Contribute to the maintenance of productive collaborative working relations with staff in CCGs and other agencies to address any gaps or inequalities in services. Participate in general manager on-call rota. Coordinate the Divisions emergency planning and business continuity and engage in Trust wide emergency planning process. Engagement in national policy and lead delivery

Person Specification

Qualifications

Essential

• Formal education to first degree level or equivalent ability or experience of NHS operational management, including senior level experience or equivalent management experience
• Post Graduate Business or NHS Management/Leadership qualification in progress/ completed or equivalent
• Evidence of continuous professional development

Experience

Essential

• Substantive experience in a senior clinical/managerial position
• Experience of leading and managing a team including managing conflict.
• Experience of research/audit and bench marking utilising the results to improve the quality of care
• Management of clinical incidents and complaints
• Experience in identifying education and training needs of staff supporting them in their professional development
• Experience in the management of a wide range of HR issues and financial resources
• Demonstrates a firm understanding of the patient experience agenda, including evidence of utilising a variety of data to positively improve their experience.

Skills

Essential

• Evidence of operational management expertise within designated specialty.
• Significant experience of successful change management and service redesign
• Experience in managing budgets for the speciality.
• Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
• Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
• Clear and demonstrable understanding of the performance management agenda for the speciality.
• Full understanding of the speciality monitoring frameworks and the organisation's reporting obligations and their contribution to ensuring the organisation meets them.
• Evidence of experience of clinical governance, risk management and service improvement.
• Experience of contributing to and assessing/implementing cost improvement programmes.
• Evidence of initiating purposeful action and persistence in achieving speciality objectives
• Ability to negotiate effectively and problem solve to effect change
• Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.
• Demonstrates an understanding of relevant NHS Policies, National Service Frameworks. NICE guidelines, service improvement agenda, risk management issues including Health & Safety, clinical risk management and quality issues in relation to the speciality.
• Evidence that understands and can contribute to the integrated governance agenda
• Able to work across professional and managerial organisational boundaries with good influencing, negotiation and facilitation skills.
• Able to deal with any media enquiries relative to specialty in line with Trust protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall NHS Healthcare Trust

Manor Hospital, Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)