Job summary
Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within Emergency and Acute Care. This opportunity will present a variety of roles within service management, such as demand and capacity, communication networking, managing patient pathways, procedural management, and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.
Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.
Main duties of the job
Key Responsibilities
- To support the Care Group Management by inputting and extracting data from a number of sources in the development of dashboards, reports and updates
- Liaise with clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
- Support the Care Group Management team in the development of service reviews and subsequent service redesign.
- To manage the Administration Team within Emergency and Acute Care
About us
Walsall Healthcare NHS Trust provides a first class integrated acute and community healthcare service within the West Midlands serving a population of 260,000 residents. It employs more than 4,000 staff with a combined total income of just over £220m. Walsall Manor Hospital houses the full range of district general hospital services with 550 acute beds.
£50m has been invested in healthcare services over the last 12 months across the hospital estate which includes two new, state-of-the-art MRI scanners, the creation of a new 22 bedded Intensive Care Unit a new Obstetric Theatre and expansion of the Neonatal Unit.
The Trust has very strong set values very much aware of the need of meaningfully delivery of our strategic objectives, valuing to our colleagues to work as part of a team, being respectful, compassionate and professional. We are committed to strategically investing in the health and well being of our staff.
Walsall Healthcare is the host organisation for Walsall Together - an ambitious and exciting programmeto transform health and social care within the borough. The programme brings together local organisations including the CCG and GPs, Mental Health Trust and Council. Our joint vision is to address the changing needs of our population with integrated care solutions that maximise the potential of the individual person, the teams that support them and the wider health and care system
Job description
Job responsibilities
The role of this position is to support the Care Group Management team in the delivery and management of all patients within the Emergency and Urgent Care Pathway; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the Administrative Team within Emergency and Acute Care.
General Responsibilities - Managerial:To supervise and lead a group of staff within the Administration Team incorporating all staff issues:
Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas
Job description
Job responsibilities
The role of this position is to support the Care Group Management team in the delivery and management of all patients within the Emergency and Urgent Care Pathway; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The Support Officer will support the Care Group Management team with the overall supervision of the Administrative Team within Emergency and Acute Care.
General Responsibilities - Managerial:To supervise and lead a group of staff within the Administration Team incorporating all staff issues:
Sickness ManagementRecruitment and SelectionInduction TrainingMandatory training and development in accordance with organisation policiesTraining of staff in the work placeKSF Process and facilitation of continued professional developmentAttendance records/signing time sheetsManaging of annual leave and time in lieuOvertime managementCompetency issuesDisciplinary issues initiate appropriate actionInvestigate and action complaintsEnsure a continuous level of staffing is available in the relevant areas
Person Specification
Qualifications
Essential
- NVQ level 4 in Business Administration or equivalent experience
- Qualification in IT packages, ECDL or equivalent
Skills
Essential
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision making skills
- Effective time management skills
- Effective written and verbal communication skills
Knowledge
Essential
- Basic awareness or knowledge of NHS policy relating to Emergency Care Pathways
- Must demonstrate and be aware of their strengths and weaknesses and area for development.
- Flexible and positive attitude to healthcare, caring manner and respect for others
Person Specification
Qualifications
Essential
- NVQ level 4 in Business Administration or equivalent experience
- Qualification in IT packages, ECDL or equivalent
Skills
Essential
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision making skills
- Effective time management skills
- Effective written and verbal communication skills
Knowledge
Essential
- Basic awareness or knowledge of NHS policy relating to Emergency Care Pathways
- Must demonstrate and be aware of their strengths and weaknesses and area for development.
- Flexible and positive attitude to healthcare, caring manner and respect for others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
