Job summary
The Cancer Care Navigator will form an integral part of cancer services and the multidisciplinary team. The post holder will be a pivotal member of the team caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers.
The Cancer Care Navigator will work in close unison with the Clinical Nurse Specialists/ MDT's, Cancer trackers to ensure the coordination and management of patients at all points of their cancer pathway; from diagnosis, throughout treatment and into person stratified Follow-up (PSFU).
Cancer Care Navigator will provide administrative, coordination and pathway navigation support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway. They will be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics; supporting patients in the resolution of non-complex needs and concerns as well as being a point of contact for patients who will have been prepared by their clinical team for Patient Stratified Follow Up (PSFU).
The navigators with be key to providing remote monitoring systems (RMS) often avoiding traditional follow-up. They will monitor investigations, ensure timely action and enable safety netting patients on a cancer pathway, this has the potential to prevent lost to follow-up for any cancer patients. Implementing Person stratified follow-up (PSFU) is recommended National guidance and supports national strategy.
Main duties of the job
-
- Assess and interpret the needs of individuals attending/contacting theservice and respond effectively to their needs providing a professionalquality service.
- Provide telephone advice and triage where appropriate, working within
- defined protocols and guidelines. Documenting and communicating
- outcomes as per service specification.
- Provide Level 1 psychological support within own knowledge
- boundaries following appropriate training.
- Assess patients using Holistic Needs Assessment Tool and supporting patients in
- the resolution of non-complex needs and concerns; documenting outcomes
- accordingly via a supportive care plan. Keep all assessments up to date electronically and maintain database.
- Participate in collating patient surveys/patient experiences surveys
- and develop action plans alongside the clinical nurse specialist teams and lead nurse
- Support the Personalised care team in providing Health and well-being and living with and beyond programmes.
- Contribute to the delivery of education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term condition.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
-
- Co-ordinate the transfer / transition of care between service teams, or facilitation of service provision across interfaces of care for example for patients attending other hospital trusts for treatment.
- Refer to other team members when appropriate and following discussion with the
- Clinical Nurse Specialist.
- Develop good working relationships and liaison between other departments and
- Healthcare professionals within WHT.
- Communicate directly with patients, relatives and carers demonstrating empathy,understanding and respect. Information discussed and received will often requiretact or persuasive skills, to ensure safety and understanding around treatment
- side effects as well as an understanding of complex information around treatmentoptions and end of life care.
- Plan and organise own workload to ensure patient needs are prioritised.
- Plan andorganise own day to day workload, which will also involve liaising with severalother healthcare professionals and external agencies.
- Act as advocate and facilitator to resolve issues that may be perceived as
- barriers to care.
- Help patients and relatives overcome barriers to understanding when English is
- not their first language.
- Reporting all complaints and untoward occurrences as per trust policy.
- Participation in Macmillan training and education opportunities for self-development and shared experience.
- Participate in other duties to reflect an evolving healthcare service as appropriate.
- Patient Information
- Coordinate access to patient information and education resources for patients.
- Collaborate and work closely with local providers of validated informationresources, users and user groups, including the Resource and InformationCentre, and other registered providers e.g. Macmillan, Support Groups and other specialist providers.
- Support and coordination of remote surveillance for patients on self-managedfollow up (PSFU) pathways to ensure risk free survivorship:
- Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PSFU patients are identified for coordinated support as assessed by health professionals.
- Be responsible for maintaining the Somerset Cancer Registry Database for patients on PSFU, monitoring clinical alerts, organising relevant tests required and ensuring results are flagged to the named clinician and MDT.
- Be responsible for the regular monitoring, auditing, and reporting of compliance
- with the remote surveillance pathways in line with the governance protocols.
- Contribute to clinical/lT team reviews of implementation issues of the remotesurveillance systems and support and contribute to solution identification and
- resolution.
- Ensure all documentation is recorded accurately, legibly signed and dated inaccordance with Trust policies
Job description
Job responsibilities
-
- Co-ordinate the transfer / transition of care between service teams, or facilitation of service provision across interfaces of care for example for patients attending other hospital trusts for treatment.
- Refer to other team members when appropriate and following discussion with the
- Clinical Nurse Specialist.
- Develop good working relationships and liaison between other departments and
- Healthcare professionals within WHT.
- Communicate directly with patients, relatives and carers demonstrating empathy,understanding and respect. Information discussed and received will often requiretact or persuasive skills, to ensure safety and understanding around treatment
- side effects as well as an understanding of complex information around treatmentoptions and end of life care.
- Plan and organise own workload to ensure patient needs are prioritised.
- Plan andorganise own day to day workload, which will also involve liaising with severalother healthcare professionals and external agencies.
- Act as advocate and facilitator to resolve issues that may be perceived as
- barriers to care.
- Help patients and relatives overcome barriers to understanding when English is
- not their first language.
- Reporting all complaints and untoward occurrences as per trust policy.
- Participation in Macmillan training and education opportunities for self-development and shared experience.
- Participate in other duties to reflect an evolving healthcare service as appropriate.
- Patient Information
- Coordinate access to patient information and education resources for patients.
- Collaborate and work closely with local providers of validated informationresources, users and user groups, including the Resource and InformationCentre, and other registered providers e.g. Macmillan, Support Groups and other specialist providers.
- Support and coordination of remote surveillance for patients on self-managedfollow up (PSFU) pathways to ensure risk free survivorship:
- Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PSFU patients are identified for coordinated support as assessed by health professionals.
- Be responsible for maintaining the Somerset Cancer Registry Database for patients on PSFU, monitoring clinical alerts, organising relevant tests required and ensuring results are flagged to the named clinician and MDT.
- Be responsible for the regular monitoring, auditing, and reporting of compliance
- with the remote surveillance pathways in line with the governance protocols.
- Contribute to clinical/lT team reviews of implementation issues of the remotesurveillance systems and support and contribute to solution identification and
- resolution.
- Ensure all documentation is recorded accurately, legibly signed and dated inaccordance with Trust policies
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English
- Minimum of an NVQ level 3 in healthcare subject
- 2 years minimum NHS experience
Desirable
- Communication skills training i.e. Sage Thyme
Experience
Essential
- Experience of working with cancer patients
- Experience of working within multi-professional teams
- Experience in the use of data management
Desirable
- Knowledge of relevant cancer treatments and interventions and terminology
Knowledge and skills
Essential
- Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Able to meet changing demands and priorities with a flexible approach
Person Specification
Qualifications
Essential
- GCSE or equivalent level including Maths and English
- Minimum of an NVQ level 3 in healthcare subject
- 2 years minimum NHS experience
Desirable
- Communication skills training i.e. Sage Thyme
Experience
Essential
- Experience of working with cancer patients
- Experience of working within multi-professional teams
- Experience in the use of data management
Desirable
- Knowledge of relevant cancer treatments and interventions and terminology
Knowledge and skills
Essential
- Demonstrate excellent communication skills (both written and verbal) with patients and staff at all levels
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Able to meet changing demands and priorities with a flexible approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
