Walsall Healthcare NHS Trust

Urgent Community Response - Clinical Support Worker

The closing date is 13 October 2025

Job summary

To support the Urgent Community Response service in the provision of care for housebound patients by assisting with clinical procedures and undertaking delegated duties unsupervised. This will involve direct care with clients (within their own homes, or care homes) who have been admitted to the care of the Community Urgent Care Response Service. The post holder will be supported and supervised by the senior clinician but will work regularly without supervision. This role supports the proactive monitoring of clients in order to promote and sustain their independence and to prevent unnecessary hospital admissions.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

Main Responsibilities Clinical Responsibilities The post holder will highlight risk and changes in patient's circumstances/condition by effective communication with registered practitioners.

oBe expected to implement and deliver a care plan, undertaking assigned procedures as directed, working within the boundaries identified by the registered practitioner.

oDemonstrate excellent communication skills with clients, relatives, carers and colleagues.

oUnderstand the roles of the multidisciplinary team and support services available within the community.

oMaintain excellent written and electronic patient records.

oTo undertake nursing procedures and treatments as required, working within outlined lower-level clinical competencies and Trust protocols, as directed by the senior clinician.

oTo work in partnership with patients, relatives, and carers and the wider multi- For One & All 2 disciplinary team in developing assessment, planning, implementation and evaluation of care.

oTo support and enable clients to maintain their health needs.

oTo deliver programmes of health education and health promotion as required.

oTo undertake appropriate risk assessments and take the appropriate action which may avoid foreseeable harm occurring to patients in their own home.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Mileage can be claimed

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

407-COMMUNITY-7445614

Job locations

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ


Job description

Job responsibilities

Main Responsibilities Clinical Responsibilities The post holder will highlight risk and changes in patients circumstances/condition by effective communication with registered practitioners.

Be expected to implement and deliver a care plan, undertaking assigned procedures as directed, working within the boundaries identified by the registered practitioner.

Demonstrate excellent communication skills with clients, relatives, carers and colleagues.

Understand the roles of the multidisciplinary team and support services available within the community.

Maintain excellent written and electronic patient records.

To undertake nursing procedures and treatments as required, working within outlined lower-level clinical competencies and Trust protocols, as directed by the senior clinician.

To work in partnership with patients, relatives, and carers and the wider multi- For One & All 2 disciplinary team in developing assessment, planning, implementation and evaluation of care.

To support and enable clients to maintain their health needs.

To deliver programmes of health education and health promotion as required.

To undertake appropriate risk assessments and take the appropriate action which may avoid foreseeable harm occurring to patients in their own home.

To inform the senior clinician of all changes in relation to patient care.

Identify changes in patients conditions and recognise within their capabilities were

significant changes in the care plan are required and report these back to the senior clinician, facilitating a step-up approach to care delivery.

To work within and continue to develop knowledge and skills for lower-level clinical competencies as identified for the role.

Job description

Job responsibilities

Main Responsibilities Clinical Responsibilities The post holder will highlight risk and changes in patients circumstances/condition by effective communication with registered practitioners.

Be expected to implement and deliver a care plan, undertaking assigned procedures as directed, working within the boundaries identified by the registered practitioner.

Demonstrate excellent communication skills with clients, relatives, carers and colleagues.

Understand the roles of the multidisciplinary team and support services available within the community.

Maintain excellent written and electronic patient records.

To undertake nursing procedures and treatments as required, working within outlined lower-level clinical competencies and Trust protocols, as directed by the senior clinician.

To work in partnership with patients, relatives, and carers and the wider multi- For One & All 2 disciplinary team in developing assessment, planning, implementation and evaluation of care.

To support and enable clients to maintain their health needs.

To deliver programmes of health education and health promotion as required.

To undertake appropriate risk assessments and take the appropriate action which may avoid foreseeable harm occurring to patients in their own home.

To inform the senior clinician of all changes in relation to patient care.

Identify changes in patients conditions and recognise within their capabilities were

significant changes in the care plan are required and report these back to the senior clinician, facilitating a step-up approach to care delivery.

To work within and continue to develop knowledge and skills for lower-level clinical competencies as identified for the role.

Person Specification

Flexibility

Essential

  • Ability to complete shifts - 24/7

Desirable

  • Recognition of service requirements

Qualifications

Essential

  • NVQ Level 2 in Health and Social Care or equivalent qualification and/or relevant experience.
  • Ability to work within the lower-level competencies as developed within the community nursing service.

Experience

Essential

  • Current experience of working within health/social care setting.
  • Ability to work effectively as part of a team.
  • Ability to organise own workload and use own initiative
  • Effective organisational skills (e.g. following care plans).

Desirable

  • Previous community post

Knowledge and Skills

Essential

  • Effective communication and interpersonal skills with a proven ability to work with other professions.
Person Specification

Flexibility

Essential

  • Ability to complete shifts - 24/7

Desirable

  • Recognition of service requirements

Qualifications

Essential

  • NVQ Level 2 in Health and Social Care or equivalent qualification and/or relevant experience.
  • Ability to work within the lower-level competencies as developed within the community nursing service.

Experience

Essential

  • Current experience of working within health/social care setting.
  • Ability to work effectively as part of a team.
  • Ability to organise own workload and use own initiative
  • Effective organisational skills (e.g. following care plans).

Desirable

  • Previous community post

Knowledge and Skills

Essential

  • Effective communication and interpersonal skills with a proven ability to work with other professions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ


Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ


Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Matron

Debbie. Watson

debbie.watson24@nhs.net

01922604920

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Mileage can be claimed

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

407-COMMUNITY-7445614

Job locations

Blakenhall Village Centre

Thames Road

Walsall

WS3 1LZ


Supporting documents

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