Care Group Support Manager

Job description

Job responsibilities

Ensure that the operational performance of the group is effectively managed to meet agreed Trust and Divisional objectives, supporting the Clinical Director/Care Group Manager to achieve this. Respond to daily problems and ensure issues are swiftly resolved in conjunction with the clinical service leads and if necessary, in the absence of, or with delegated authority of the Clinical Director/Care Group Manager. Manage the day to day business of the Care Group by bringing urgent matters to the attention of the Clinical Director/Care Group Manager, drafting responses and filtering incoming enquiries Collate information and report on Care Group activity on a monthly basis in preparation for Care Group and divisional meetings and other internal & external meetings Represent at meetings (internal and external), committees and project groups etc as and when requested by the Clinical Director/Care Group Manager.2. Monitor Care Group performance activity against targets and other service objectives using agreed regular reports systems, analyse information, bringing to the attention of the Clinical Director/Care Group Manager any issues that may affect targets, taking relevant action as needed.3. Work jointly with the Clinical Director, Care Group Manager, Senior Nurses, and the Finance team to set and deliver the Care Group objectives, in line with, Divisional and Corporate targets and strategies.4. Ensure there are effective governance and operational processes in the Care Group5. Deliver Income and Expenditure balance on the devolved resources, working with the clinical team and finance manager to identify service developments and new ways of working to deliver cost improvements.6. Ensure accurate coding systems and processes are in place within the Care Group to ensure activity is accurately recorded impacting on income streams7. Devise, provide improvements, analyse and suggest changes to current and new management information systems working closely with the Information and Performance Team as operational link to meet organisational and local key and quality performance indicators.8. Assist in the investigation of any Serious Untoward Incidents (SUI) within the Group and leading on the implementation of any findings which are identified from the investigation9. Review and bring to the attention of the Clinical Leads/Care Group Manager, any adverse performance indicator information in line with performance management framework.10. Analyse service data from a variety of IT systems to monitor Key Performance and Quality Indicators and identify any changes or likely changes to this practice that may impact on services.11. To assist in the formulation of the Divisions business plans, incorporating priorities for service development within the overall organisations objectives.12. To design, plan and implement policies and procedures that propose and develop change in practice in line with current legislation and guidelines. Supporting CSL/department heads with the development and updating of protocols and disseminating the information throughout the clinical area.13. To work closely with Matron and Clinical Director to ensure that clinical quality and effectiveness measures are developed and maintained.14. Co-ordinate specified audits within the Group, ensuring that notes are forwarded to appropriate nursing/consultant staff for auditing and records are completed.15. Ensure that all 18wk & cancer performance targets are met within the specific areas of responsibilityCommunications16. Communicate at all levels both internally and externally in respect of own work, using own

Person Specification

Experience

Essential

• NHS experience
• Operational Experience
• Experience in creating reports

Operational Experience

Essential

• Operational management/facilitation

Report Creation

Essential

• Experience in report creation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)