Job summary
Are you a pro-active, motivated individual who would enjoy working in a challenging and busy emergency department? We are looking to appoint a Progress chaser to support effective flow and timely discharges. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player. This career has lots of job satisfaction daily, as you'll be helping patients and their families with their requirements and providing support through their healthcare journey. As a Team we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we will welcome your application.
PLEASE NOTE THIS POST IS SUBJECT TO CLOSING EARLY SHOULD IT RECEIVE A HIGH NUMBER OF APPLICATIONS
Main duties of the job
Your role will ensure a professional and efficient progress chaser service is provided to patients and clinical staff Our ideal candidate will possess excellent verbal and written communication skills, be confident, professional.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
Key responsibilities of the role are reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.
Job description
Job responsibilities
Key responsibilities of the role are reception duties, greeting patients, checking demographics, guiding patients to the correct waiting area, and arranging follow up appointments. Administrative duties include answering patient queries, answering calls and booking appointments, registering patients, sending emails, arranging transport and liaising with other healthcare professionals.
Person Specification
QUALIFICATIONS
Essential
- English Language GCSE or equivalent
Experience
Essential
- Experience in using patient management systems.
- Clerical experience within a hospital setting
- Experience working with public & Customer care skills
- Experience with processes around confidential PID
- Experience working within multidisciplinary teams
SKILLS
Essential
- Good communication skills both written and verbal
- Ability to work flexible within a team
- Computer skills - competent in using various computer Packages
- Organisational skills
- Attention to detail - essential
KNOWLEDGE
Essential
- Infection Control, Information Governance.
OTHER
Essential
- Ability to work flexibly to meet the needs of the service
Person Specification
QUALIFICATIONS
Essential
- English Language GCSE or equivalent
Experience
Essential
- Experience in using patient management systems.
- Clerical experience within a hospital setting
- Experience working with public & Customer care skills
- Experience with processes around confidential PID
- Experience working within multidisciplinary teams
SKILLS
Essential
- Good communication skills both written and verbal
- Ability to work flexible within a team
- Computer skills - competent in using various computer Packages
- Organisational skills
- Attention to detail - essential
KNOWLEDGE
Essential
- Infection Control, Information Governance.
OTHER
Essential
- Ability to work flexibly to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
