Job summary
To provide an efficient, effective and comprehensive administrative support or the department/area
Duties will include administrative tasks such as record keeping, data entry, filing and scanning.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
- Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients
- Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments
- May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
- Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
- Support nursing staff with the discharge processes.
- IT system skills.
- Team work.
- Trust Values.
- Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments
- May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
- Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
- Organises patient transportation, discharges, appointments and patient admissions
Job description
Job responsibilities
- Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.
- Support nursing staff with the discharge processes.
- IT system skills.
- Team work.
- Trust Values.
- Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments
- May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties
- Resolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
- Organises patient transportation, discharges, appointments and patient admissions
Person Specification
Qualifications
Essential
- -High level of literacy and numeracy
Desirable
- GCSE or equivalent in English and Maths
Experience
Essential
- -Demonstrable experience of administrative & clerical systems and processes
- -Previous ward clerk/reception experience
- -Fully conversant with information and other IT systems.
- -Experience in Microsoft including Outlook, Word and Excel
Desirable
- -Previous experience of working in acute hospital environment
Skills
Essential
- -Ability to deal with difficult/anxious people using tact and diplomacy.
- -Excellent organisational skills to manage own workload and assist in running a smooth service
- -Ability to work as part of a team
Desirable
- -Able to work flexibly
- -Good interpersonal skills
- -Good attention to detail
Person Specification
Qualifications
Essential
- -High level of literacy and numeracy
Desirable
- GCSE or equivalent in English and Maths
Experience
Essential
- -Demonstrable experience of administrative & clerical systems and processes
- -Previous ward clerk/reception experience
- -Fully conversant with information and other IT systems.
- -Experience in Microsoft including Outlook, Word and Excel
Desirable
- -Previous experience of working in acute hospital environment
Skills
Essential
- -Ability to deal with difficult/anxious people using tact and diplomacy.
- -Excellent organisational skills to manage own workload and assist in running a smooth service
- -Ability to work as part of a team
Desirable
- -Able to work flexibly
- -Good interpersonal skills
- -Good attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
