Job summary
We are currently looking for an enthusiastic hard working individual to join our ward clerk team here within the maternity services. Main roles will include working alongside the clinical team within maternity and performing administrative tasks for maternity services. **This is a rotational role so you could be based in any area of maternity services including delivery suite, wards, antenatal clinic and community midwifery.
For further information or to arrange an informal visit please contact
Donna Perkins - Antenatal Clinic Manager
donna.perkins1@nhs.net
Main duties of the job
To provide an efficient, effective and comprehensive administrative support for the ward/department/areaDuties will include administrative tasks such as record keeping, data entry, filing and scanning.The post holder will be expected to provide flexible cover within the whole of Maternity Services covering a range of different shift patterns (if applicable).You will be covering all areas of Maternity and providing general administration support to the Care Group.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Job description
Job responsibilities
Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patientsCommunicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficultiesAnalytical & JudgementalResolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
Planning and Organisation
Organises own workloadOrganises patient transportation, discharges, appointments and patient admissions(ADTs)
Job description
Job responsibilities
Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patientsCommunicating information verbally and in writing, providing routine information for patients and staff on, for example discharge, admission, transfers May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficultiesAnalytical & JudgementalResolves problems, such as locating notes, patient appointment issues, accuracy of patient information, ward queries and escalating when necessary
Planning and Organisation
Organises own workloadOrganises patient transportation, discharges, appointments and patient admissions(ADTs)
Person Specification
Experience
Essential
- Experience of reception / ward clerk / clerical tasks.
Desirable
- Experience in a hospital setting
- Working within a team
Qualifications
Essential
- NVQ 2 in Administration or Business Management, or equivalent based on role
Desirable
- healthcare related admin qualifications / experience
Skills
Essential
- Excellent IT skills
- Excellent communication skills
- Flexible and adaptable to roles
Desirable
- Dealing with the public
- Experience multi tasking
- public / front facing clerical or admin duties
Knowledge
Essential
- Patient management systems
- Must be able to demonstrate an understanding of confidentiality in the workplace.
- Must have basic Knowledge of Child protection issues
Person Specification
Experience
Essential
- Experience of reception / ward clerk / clerical tasks.
Desirable
- Experience in a hospital setting
- Working within a team
Qualifications
Essential
- NVQ 2 in Administration or Business Management, or equivalent based on role
Desirable
- healthcare related admin qualifications / experience
Skills
Essential
- Excellent IT skills
- Excellent communication skills
- Flexible and adaptable to roles
Desirable
- Dealing with the public
- Experience multi tasking
- public / front facing clerical or admin duties
Knowledge
Essential
- Patient management systems
- Must be able to demonstrate an understanding of confidentiality in the workplace.
- Must have basic Knowledge of Child protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
