Job summary
Subject to job matching panel
The post holder will provide an efficient, effective and comprehensive clerical and administrative support to the Endoscopy Department in accordance with the standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively
Main duties of the job
Are you a pro-active, motivated individual who would enjoy working in a challenging and busy Endoscopy unit ?
We are looking to appoint an Endoscopy Unit clerk to support the day to day running of the Endoscopy unit.
You should have proven patient care skills or worked in a patient/customer care focused environment. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player.
This career has lots of job satisfaction on a daily basis, as you'll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORKPROFESSIONALISM
Job description
Job responsibilities
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1. To co-ordinate the day to day management and maintenance of theinpatient/day case waiting lists in accordance with the Patient Access Policy andEndoscopy Booking Policy.2. To book day cases and procedures undertaken in endoscopy, within givenguidelines ensuring the national and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or withinguidelines provided, whilst taking into account the national targets for waitingtimes.4. To instruct patients with regard to the stopping of specific medication and informpatients of starving requirements depending on scheduling of procedure.5. Dealing with all patients enquires regarding cancellations, rescheduling andholiday bookings.6. To contact the patients and agree a convenient date for their admission, in linewith booked admissions
Please refer to JD
Job description
Job responsibilities
-
1. To co-ordinate the day to day management and maintenance of theinpatient/day case waiting lists in accordance with the Patient Access Policy andEndoscopy Booking Policy.2. To book day cases and procedures undertaken in endoscopy, within givenguidelines ensuring the national and local targets are met.3. To replace cancellations, as and when necessary, with like for like cases or withinguidelines provided, whilst taking into account the national targets for waitingtimes.4. To instruct patients with regard to the stopping of specific medication and informpatients of starving requirements depending on scheduling of procedure.5. Dealing with all patients enquires regarding cancellations, rescheduling andholiday bookings.6. To contact the patients and agree a convenient date for their admission, in linewith booked admissions
Please refer to JD
Person Specification
Qualifications
Essential
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English.
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English.
EXPERIENCE
Essential
- Dealing with patients/public face to face or working in a customer focused environment.
- Knowledge of Patient Administration System and/or Endovault would be desirable
- Working as part of a team in a busy environment.
SKILLS and KNOWLEDGE
Essential
- Knowledge of confidentiality and data protection issues
- Ability to work under pressure whilst remaining calm and approachable.
- Excellent communication skills when acting as first point of contact for enquiries or complaints
Person Specification
Qualifications
Essential
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English.
- Good standard level of education (GCSE or equivalent) in four subjects, one to be English.
EXPERIENCE
Essential
- Dealing with patients/public face to face or working in a customer focused environment.
- Knowledge of Patient Administration System and/or Endovault would be desirable
- Working as part of a team in a busy environment.
SKILLS and KNOWLEDGE
Essential
- Knowledge of confidentiality and data protection issues
- Ability to work under pressure whilst remaining calm and approachable.
- Excellent communication skills when acting as first point of contact for enquiries or complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
