Job summary
Great opportunity for a Band 3 Capacity Coordinator
The Capacity Team are responsible for assisting in placing the Right Patient in the Right Place at the Right Time.
The team support the Emergency Department in providing Timely Emergency care by maximising Patient Flow throughout the hospital.
The Capacity Coordinator will work alongside the Site practitioners managing effective patient flow by identifying capacity within the ward areas and facilitating timely discharges
**previous applicants need not apply**
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
To maintain a current and accurate bed state and work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients
Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..
Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
About us
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents.
Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading.
Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the Trust's values to work as part of a team, being respectful, compassionate and professional.
We are committed to investing in our workforce.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job description
Job responsibilities
- To maintain a current and accurate bed state, including up to date information on daily planned discharges, booked, admissions, GP referrals, outliers, repatriation, additional capacity, critical care step down, discharges to community facilities.
- To communicate trust escalation levels to all appropriate staff.
- To work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients.
- To communicate with clinical and none clinical support services escalating appropriately issues that may impact on patient flow
- Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
- Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..
- Liaise with staff in the ED, medical and surgical assessment units assisting them where possible, to ensure smooth running and patient flow through the services.
- To ensure that the nurse in charge of ED and AMU is kept up to date in relation to bed availability.
- To liaise closely with wards to ensure that there are no delays in transferring patients from ED or between wards.
- To escalate any delays/ concerns to relevant managers/ escalation leads.
- To book Ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
- Liaise with alternative patient transport agencies as appropriate
- To support in the implementation of the trust escalation policy.
- Communicate in a manner that placates potential complaints and concerns
- Liaise with GPs and other AHPs referring to appropriate teams as necessary
- Liaise and communicate with CCG and Social Care Partners as appropriate and necessary
- Will support in the completion of the weekly operational plan
- Will support with the compilation of information for and from daily bed meetings.
Please refer to the Job Description for more information
Job description
Job responsibilities
- To maintain a current and accurate bed state, including up to date information on daily planned discharges, booked, admissions, GP referrals, outliers, repatriation, additional capacity, critical care step down, discharges to community facilities.
- To communicate trust escalation levels to all appropriate staff.
- To work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients.
- To communicate with clinical and none clinical support services escalating appropriately issues that may impact on patient flow
- Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
- Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..
- Liaise with staff in the ED, medical and surgical assessment units assisting them where possible, to ensure smooth running and patient flow through the services.
- To ensure that the nurse in charge of ED and AMU is kept up to date in relation to bed availability.
- To liaise closely with wards to ensure that there are no delays in transferring patients from ED or between wards.
- To escalate any delays/ concerns to relevant managers/ escalation leads.
- To book Ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
- Liaise with alternative patient transport agencies as appropriate
- To support in the implementation of the trust escalation policy.
- Communicate in a manner that placates potential complaints and concerns
- Liaise with GPs and other AHPs referring to appropriate teams as necessary
- Liaise and communicate with CCG and Social Care Partners as appropriate and necessary
- Will support in the completion of the weekly operational plan
- Will support with the compilation of information for and from daily bed meetings.
Please refer to the Job Description for more information
Person Specification
Qualifications
Essential
- GCSE English and Maths.
- Excellent computer literacy, ability to use MSWord and Excel to a high standard including analysis and report production.
Experience
Essential
- Experience within the NHS
- Evidence of working in a multi-disciplinary team.
- Experience of using information systems.
Key Competencies
Desirable
- A clear understanding of the changing NHS environment and the challenges of the Health service in meeting targets and the impact of Trust wide targets.
- Working knowledge of hospital admission and discharge processes
- Demonstrates knowledge of the principles of patient flow and can highlight potential issues which may occur in regards to capacity management.
Skills
Essential
- Manages own work load
- Works well under pressure
- Demonstrates excellent communicator and interpersonal skills
- Ability to work both within an MDT setting
- Excellent communication and relationship management skills
- Effective time management and prioritisation skills.
- Able to plan and prioritise working day, changing priorities as necessary
- Able to communicate effectively with all grades of staff across a range of specialties.
- Meticulous approach to accuracy and detail.
- Able to work effectively in a busy environment.
- Able to take instructions
- Ability to identify improvements in working practice and contribute to change
Flexibility
Essential
- Ability to adopt a flexible and creative approach to work in order to meet the needs of the service
Other
Essential
- Highly Motivated
- Approachable
- Punctual
- Polite
- Excellent communication skills
Person Specification
Qualifications
Essential
- GCSE English and Maths.
- Excellent computer literacy, ability to use MSWord and Excel to a high standard including analysis and report production.
Experience
Essential
- Experience within the NHS
- Evidence of working in a multi-disciplinary team.
- Experience of using information systems.
Key Competencies
Desirable
- A clear understanding of the changing NHS environment and the challenges of the Health service in meeting targets and the impact of Trust wide targets.
- Working knowledge of hospital admission and discharge processes
- Demonstrates knowledge of the principles of patient flow and can highlight potential issues which may occur in regards to capacity management.
Skills
Essential
- Manages own work load
- Works well under pressure
- Demonstrates excellent communicator and interpersonal skills
- Ability to work both within an MDT setting
- Excellent communication and relationship management skills
- Effective time management and prioritisation skills.
- Able to plan and prioritise working day, changing priorities as necessary
- Able to communicate effectively with all grades of staff across a range of specialties.
- Meticulous approach to accuracy and detail.
- Able to work effectively in a busy environment.
- Able to take instructions
- Ability to identify improvements in working practice and contribute to change
Flexibility
Essential
- Ability to adopt a flexible and creative approach to work in order to meet the needs of the service
Other
Essential
- Highly Motivated
- Approachable
- Punctual
- Polite
- Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
