Job summary
An exciting opportunity has come about for an experienced nurse to work within the Specialist Community Palliative Care CNS team in a new role of Triage nurse.
We have a vacancy for either full or part time Band 6 nurses to work as part of the CNS team as a dedicated Palliative Care Triage nurse.
There is a high level of complexity and demand on the specialist CNS team resulting in a significant need for effective clinical triage at first point of contact. The post holder will be part of the CNS team but work in a supportive role alongside the CNS to clinically triage new patients and urgent patients into the service. They will have good clinical assessment skills, be able to make clinical decisions and hold strong skills in prioritising workloads. The post holder will form strong links with the wider MDT within palliative care and the community setting to ensure effective patient triage.
Enthusiasm, motivation and compassion are qualities and skills considered essential for this role as you will be working in a challenging environment; you will be expected to have a commitment to and progressive work within the field of palliative and end of life care.PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
- Act as the first point of clinical contact for the patient, following patient referral.
- Identify and respond to the immediate specialist palliative care needs, through direct liaison with the patient, carer or other involved health and social care professionals.
- Undertake daily effective and comprehensive triage of all new referrals to the Community Palliative Care CNS team, including contacting the referrer for additional accurate information to ensure a holistic understanding of patient need.
- Carry out holistic initial assessment via the telephone, safety netting, and providing any initial support and treatment.
- Support with daily Palliative Care Virtual Wards and offer support to the CNS team in office-based patient admin, such as ordering equipment, providing packages of care and telephone support to ongoing patients.
- Triage messages from patients on the current caseload to offer clinical support, advice and assessment, prioritising effectively.
About us
Walsall Healthcare NHS Trustprovides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department completed 2023.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job description
Job responsibilities
- To play a lead role in receiving and managing referrals made to the Community CNS team identifying appropriateness, urgency, and level of priority.
- Triage all incoming referrals considering patients stated symptoms to determine the appropriate level of care required to safely meet the patients specialist palliative care needs.
- Utilise agreed resources and guidelines to effectively assess, prioritise, advise, schedule patient care management or refer patient when necessary to other appropriate health and social care agencies.
- To ensure a timely, responsive, supportive and effective service for the benefit of all stakeholders involved in the patient referral.
- Work collaboratively with internal and external partners to support thecoordination and management of patients referred to the CNS team, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
- To be able to conduct comprehensive holistic triage assessments over the telephone with patients, relatives and professionals to inform clinical decision making and prioritising the urgency of referrals.
- Undertake specialist assessments of patients with moderate/complex palliative care needs, providing education for patients, relatives and carers.
- Receive and manage referrals to the service and discharge patients appropriately, in line with agreed service criteria and utilising palliative care assessments.
- Communicate effectively with patients, relatives and carers using specialist skills e.g. advanced communication skills as necessary.
Job description
Job responsibilities
- To play a lead role in receiving and managing referrals made to the Community CNS team identifying appropriateness, urgency, and level of priority.
- Triage all incoming referrals considering patients stated symptoms to determine the appropriate level of care required to safely meet the patients specialist palliative care needs.
- Utilise agreed resources and guidelines to effectively assess, prioritise, advise, schedule patient care management or refer patient when necessary to other appropriate health and social care agencies.
- To ensure a timely, responsive, supportive and effective service for the benefit of all stakeholders involved in the patient referral.
- Work collaboratively with internal and external partners to support thecoordination and management of patients referred to the CNS team, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
- To be able to conduct comprehensive holistic triage assessments over the telephone with patients, relatives and professionals to inform clinical decision making and prioritising the urgency of referrals.
- Undertake specialist assessments of patients with moderate/complex palliative care needs, providing education for patients, relatives and carers.
- Receive and manage referrals to the service and discharge patients appropriately, in line with agreed service criteria and utilising palliative care assessments.
- Communicate effectively with patients, relatives and carers using specialist skills e.g. advanced communication skills as necessary.
Person Specification
Qualifications
Essential
- Registered Nurse with significant previous experience
Desirable
- Palliative Care qualification
Experience
Essential
- Post registration experience with demonstrable experience within palliative and end of life care
- experience working at band 6 level
- Ability to confidently prioritise workloads
Desirable
Skills
Essential
- Clinical Assessment skills
- Sound knowledge and skills working with IT
- Advanced communication skills
Person Specification
Qualifications
Essential
- Registered Nurse with significant previous experience
Desirable
- Palliative Care qualification
Experience
Essential
- Post registration experience with demonstrable experience within palliative and end of life care
- experience working at band 6 level
- Ability to confidently prioritise workloads
Desirable
Skills
Essential
- Clinical Assessment skills
- Sound knowledge and skills working with IT
- Advanced communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
