Job summary
The Trust would like to recruit a highly technical, motivated and enthusiastic Infrastructure Network Engineer to join our professional team delivering crucial NHS services to Walsall and CCG. This role is a hands on technical position involving a mix of BAU, change request and project activities to support the Trust's Infrastructure operations. The role also requires to participating in an on call rota to provide 24/7 support for important ICT related issues. This post reports to the Infrastructure Network Manager as part of a wider team delivering digital services for the Trust.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
Work collaboratively to manage the operation, installation, repair, documentation of network, server, storage, and telephony infrastructure
Attempt to resolve and escalated incidents or requests and escalate as appropriate
To provide day to day hands on pro-active and re-active maintenance and support under the guidance of the Network Manager
To ensure the LAN/WAN infrastructure is secure and appropriate protection, security and management devices are employed as required
Support of switches and routers to maintain connections
Install, configure and administer Wireless (Wi-Fi) services as required
Review logs, undertake remedial action if errors are found or escalate where applicable
Ensuring all work undertaken is recorded in the information management system and at a level of detail as defined by the Network Manager.
Documenting change requirements within an agreed format, ensuring only authorised changes are made to the environment, participating in change advisory board meetings as required.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Job description
Job responsibilities
Ensuring all work allocated is completed as per agreed timescales and deadlines set are achieved, the post holder will be responsible managing own time and escalating any deviation to the agreed timescale.
Ensures that all problems/incidents from users for assistance are handled promptly and effectively whilst being responsible for planning, prioritising and managing own workload to ensure that the required result is achieved.
For all requests that cannot be directly resolved, provides an effective interface between WHDS, users and service providers including 3rd party suppliers regarding support of hardware/software.
Ensures that priority setting and escalation procedures are applied effectively and in accordance with standing operating procedures and that all complaints are responsibly and professionally resolved.
Be pro-active in devising improvements and recommending changes to policies, procedures and working practices and/or creation of new policies and procedures which impact on beyond their own service area.
Job description
Job responsibilities
Ensuring all work allocated is completed as per agreed timescales and deadlines set are achieved, the post holder will be responsible managing own time and escalating any deviation to the agreed timescale.
Ensures that all problems/incidents from users for assistance are handled promptly and effectively whilst being responsible for planning, prioritising and managing own workload to ensure that the required result is achieved.
For all requests that cannot be directly resolved, provides an effective interface between WHDS, users and service providers including 3rd party suppliers regarding support of hardware/software.
Ensures that priority setting and escalation procedures are applied effectively and in accordance with standing operating procedures and that all complaints are responsibly and professionally resolved.
Be pro-active in devising improvements and recommending changes to policies, procedures and working practices and/or creation of new policies and procedures which impact on beyond their own service area.
Person Specification
Technical Knowledge
Essential
- Knowledge of Server Infrastructure
- Server O/S
Experience in Role
Essential
Security Knowledge
Essential
- Firmware/patching updates
- Knowledge MFA
Desirable
- Security network device. e.g firewall
Team Work
Essential
- Working as a Team member
- Communication with Different Departments
Person Specification
Technical Knowledge
Essential
- Knowledge of Server Infrastructure
- Server O/S
Experience in Role
Essential
Security Knowledge
Essential
- Firmware/patching updates
- Knowledge MFA
Desirable
- Security network device. e.g firewall
Team Work
Essential
- Working as a Team member
- Communication with Different Departments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
