Job summary
Walsall NHS Trust are looking for a Network manager to join the Digital Technology team. As the Network Manager you will lead and be responsible for managing the performance of the Walsall NHS Trust (WHT) network. The role will provide technical leadership with input to security and general IT policies. The role will be directlyresponsible for policy and procedures implementation and development for the Walsall NHS Trust Network, aligned to the organizational strategy.
This role will utilise your knowledge and experience of architecture, design andtechnology with a focus on Cloud deployments to lead and enable agile architectural practice to deliver new solutions that leverage the benefits of cloud services and capabilities.
The role will act within the technical IT team's leadership team and advise onstrategic problems and opportunities. This role will also be responsible forleading a technical team, therefore responsible for managing staffing and theperformance and day to day management of Network Team tasks and projectsincluding scheduling and managing of priorities.
Main duties of the job
The role will be responsible for the day-to-day support, configuration, maintenance and monitoring of the Trust's LAN, WAN Network infrastructure, including voice, to ensure high availability of clinical and non-clinical IT services.
Therefore, ensuring 24/7 access to services and agreed service performance levels. This will also involve participating in an out of hours on call rota.
To take ownership of escalated network issues and problems, and handle untilan acceptable resolution is achieved. To analyse and investigate a range ofhighly complex technical problems and develop, design, and adapt specialist IT networks.
About us
The successful candidate will work alongside the Digital Technology Team within Digital Services. What you will gain from the exciting opportunity to innovate, design and deliver network technologies helping the service support the staff in delivering excellent patient care. We welcome your experience and hope to give you more great experience to go back to your substantive role with, to further support our organisation.
Job description
Job responsibilities
Key Responsibilities
- Overall responsibility for network and phone systems. Take the initiative and ensure the future proofing of the WHT IT infrastructure to meet current and potential future business needs. Undertake appropriate capacity planning measures.
- Provide hands on 2nd and 3rd line support for the WAN and LAN infrastructure of the WHT with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution Troubleshooting highly complex systems.
- Lead the design of networking services and customer infrastructures from conception to completion.
- Manage the Network Team workload in relation to task prioritisation and scheduling, handling changing, and conflicting priorities as required. Manage the expectations and needs of both the reporting staff and the IT Infrastructure Manager.
- Responsible for the day-to-day management of the WHT data centres ensuring that best practice and Health and Safety standard are adhered to.
- Ensure that there is adequate staff cover, to always support the network infrastructure.
- Ensure the 24/7 availability and performance of services and national programme applications at all Walsall Manor Hospital, Health Centres and GP Practices.
- Day to day management and provision of support for WHT and GP networks, phones and related systems. Ensure that there is adequate staff available to support the infrastructure.
- Ensuring that problems are reported to third parties as required ensuring a satisfactory resolution.
- To be responsible for security of systems and of traffic carried on the networks, ensuring Network Teams are in control of access to Infrastructure services and other systems security measures as necessary.
- Have overall responsibility and control for producing management reports and statistics for measurement and network performance and availability against SLAs. Analysing results, identifying issues where possible before they arise and proactively taking appropriate corrective actions.
- Responsible for the production and maintenance of technical documentation and procedures and keeping them up to date. Ensure that an asset inventory of all Infrastructure equipment and software at all sites is readily available and up to date.
- Manage the activities of and take full responsibility for the network team staff including performance appraisals and Personal Development Plans, training, mentoring, holidays, sickness reviews, recruitment, salary awards, disciplinary and grievance issues.
- Ensure appropriate levels of maintenance on networking equipment, and software. Negotiate contracts with suppliers for supply of goods and services and monitor any SLAs in place. Ensure value for money is maintained.
- Project Management and planning of network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice.
- Design solutions to highly complex problems and lead IT related projects to PRINCE2 equivalent standards. The Post Holder will specify the resources necessary to complete projects as well as plan and manage the time needed, highlighting when problems arise to line manager.
- Mentor and train new staff in the use of network hardware and connectivity of phones, computers and other equipment that uses the Walsall NHS Trusts network infrastructure.
- Troubleshoot highly complex network configurations quickly and efficiently to ensure the 24/7 availability and performance of networks and connectivity to national programme applications at all offices, Health Centres and GP Practices of the Walsall NHS Trust.
- Responsible for the installation and configuration of voice, routers, switches and other equipment without supervision and project lead LAN, WAN and voice installations.
- Responsible for researching innovations in network hardware and systems and proposing improvements for the cost-effective improvement of Walsall NHS Trust network infrastructures. Design highly complex network systems with many interdependencies affecting other areas of IT. This includes preparing papers for new projects and running pilot projects such as wireless and VOIP solutions.
- Maintain an up-to-date and advanced knowledge of network technologies and management tools for networks devices and peripheral devices including firewalls.
- Deputise when required for the Infrastructure Manager in meetings.
- To provide the Infrastructure Manager with regular, accurate information on the status of calls which have been escalated promptly; ensure adherence to escalation procedures when dealing with complex system faults and keeping the key stakeholders informed of any outstanding issues.
- Ensure that regular housekeeping tasks are performed including but not limited to.
- Maintenance of systems and environments together with testing.
- Disaster recovery scenarios and how to deal with them.
- Maintenance and monitoring, where appropriate escalating to NHSIA or the Infrastructure Manager.
- Implement policies for network related services, impact on both clinical and administrative systems. Implement national security policies and practices.
- Assist in managing and planning network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice.
- Responsibility for external and internal security of all networks, ensuring that security monitoring systems are operational. Responsible for the day to day running of network and firewalls and other systems security as necessary.
- To support the cyber security team in diagnosing and resolving issues that may have been identified with potential impact to the security of the WHT infrastructure. This is to be done so in a timely manner defined by the Cyber Security Team or the Walsall NHS Trust Board.
- Provide guidance, expertise and technical input into Trust projects as required.
PROBLEMS
- All Network staff related problems including performance, absence, and support cover. Deal effectively with staff conflicts, disciplinary and grievances. Managing a highly stressful workload with conflicting pressures. Coaching of staff to motivate and get the best possible results from them.
- All network availability, performance, and other support related problems. Managing a highly complex and constantly evolving network environment with many interdependencies.
- Formulate solutions to complex issues and problems will be escalated to the post holder for resolution who will be expected to take full ownership of the problem until resolution is achieved.
- With the support of the Infrastructure Manager, formulate solutions to highly complex interdependent problems where there is no previous solution and opinions may be in conflict.
- Use own judgement and experience to interpret, analyse and compare complex data from various sources and presented in various ways to design suitable solutions to address complex needs.
The post holder may be required to work at any WHT location.
Job description
Job responsibilities
Key Responsibilities
- Overall responsibility for network and phone systems. Take the initiative and ensure the future proofing of the WHT IT infrastructure to meet current and potential future business needs. Undertake appropriate capacity planning measures.
- Provide hands on 2nd and 3rd line support for the WAN and LAN infrastructure of the WHT with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution Troubleshooting highly complex systems.
- Lead the design of networking services and customer infrastructures from conception to completion.
- Manage the Network Team workload in relation to task prioritisation and scheduling, handling changing, and conflicting priorities as required. Manage the expectations and needs of both the reporting staff and the IT Infrastructure Manager.
- Responsible for the day-to-day management of the WHT data centres ensuring that best practice and Health and Safety standard are adhered to.
- Ensure that there is adequate staff cover, to always support the network infrastructure.
- Ensure the 24/7 availability and performance of services and national programme applications at all Walsall Manor Hospital, Health Centres and GP Practices.
- Day to day management and provision of support for WHT and GP networks, phones and related systems. Ensure that there is adequate staff available to support the infrastructure.
- Ensuring that problems are reported to third parties as required ensuring a satisfactory resolution.
- To be responsible for security of systems and of traffic carried on the networks, ensuring Network Teams are in control of access to Infrastructure services and other systems security measures as necessary.
- Have overall responsibility and control for producing management reports and statistics for measurement and network performance and availability against SLAs. Analysing results, identifying issues where possible before they arise and proactively taking appropriate corrective actions.
- Responsible for the production and maintenance of technical documentation and procedures and keeping them up to date. Ensure that an asset inventory of all Infrastructure equipment and software at all sites is readily available and up to date.
- Manage the activities of and take full responsibility for the network team staff including performance appraisals and Personal Development Plans, training, mentoring, holidays, sickness reviews, recruitment, salary awards, disciplinary and grievance issues.
- Ensure appropriate levels of maintenance on networking equipment, and software. Negotiate contracts with suppliers for supply of goods and services and monitor any SLAs in place. Ensure value for money is maintained.
- Project Management and planning of network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice.
- Design solutions to highly complex problems and lead IT related projects to PRINCE2 equivalent standards. The Post Holder will specify the resources necessary to complete projects as well as plan and manage the time needed, highlighting when problems arise to line manager.
- Mentor and train new staff in the use of network hardware and connectivity of phones, computers and other equipment that uses the Walsall NHS Trusts network infrastructure.
- Troubleshoot highly complex network configurations quickly and efficiently to ensure the 24/7 availability and performance of networks and connectivity to national programme applications at all offices, Health Centres and GP Practices of the Walsall NHS Trust.
- Responsible for the installation and configuration of voice, routers, switches and other equipment without supervision and project lead LAN, WAN and voice installations.
- Responsible for researching innovations in network hardware and systems and proposing improvements for the cost-effective improvement of Walsall NHS Trust network infrastructures. Design highly complex network systems with many interdependencies affecting other areas of IT. This includes preparing papers for new projects and running pilot projects such as wireless and VOIP solutions.
- Maintain an up-to-date and advanced knowledge of network technologies and management tools for networks devices and peripheral devices including firewalls.
- Deputise when required for the Infrastructure Manager in meetings.
- To provide the Infrastructure Manager with regular, accurate information on the status of calls which have been escalated promptly; ensure adherence to escalation procedures when dealing with complex system faults and keeping the key stakeholders informed of any outstanding issues.
- Ensure that regular housekeeping tasks are performed including but not limited to.
- Maintenance of systems and environments together with testing.
- Disaster recovery scenarios and how to deal with them.
- Maintenance and monitoring, where appropriate escalating to NHSIA or the Infrastructure Manager.
- Implement policies for network related services, impact on both clinical and administrative systems. Implement national security policies and practices.
- Assist in managing and planning network related projects including reviews and upgrades of varying complexity with regularly changing and conflicting priorities. Deal with changes in workload and priorities at short notice.
- Responsibility for external and internal security of all networks, ensuring that security monitoring systems are operational. Responsible for the day to day running of network and firewalls and other systems security as necessary.
- To support the cyber security team in diagnosing and resolving issues that may have been identified with potential impact to the security of the WHT infrastructure. This is to be done so in a timely manner defined by the Cyber Security Team or the Walsall NHS Trust Board.
- Provide guidance, expertise and technical input into Trust projects as required.
PROBLEMS
- All Network staff related problems including performance, absence, and support cover. Deal effectively with staff conflicts, disciplinary and grievances. Managing a highly stressful workload with conflicting pressures. Coaching of staff to motivate and get the best possible results from them.
- All network availability, performance, and other support related problems. Managing a highly complex and constantly evolving network environment with many interdependencies.
- Formulate solutions to complex issues and problems will be escalated to the post holder for resolution who will be expected to take full ownership of the problem until resolution is achieved.
- With the support of the Infrastructure Manager, formulate solutions to highly complex interdependent problems where there is no previous solution and opinions may be in conflict.
- Use own judgement and experience to interpret, analyse and compare complex data from various sources and presented in various ways to design suitable solutions to address complex needs.
The post holder may be required to work at any WHT location.
Person Specification
Education
Essential
- High standard of education to degree level.
- Networking qualifications, CCNA/CCNP required, CCIE desired
Desirable
Education
Essential
- Attended formal technical specialist training courses and kept up to date with IT technology advances
Experience
Essential
- Maintained in-depth specialist knowledge over a variety of networking technologies and best practices.
- Minimum of 5 years varied industry experience and 2 years proven experience of working in an Infrastructure support environment.
- Experience in a similar post managing between 2 to 5 staff.
- Customer and supplier contact skills - effective telephone communication skills
- Proven hands-on experience with firewalls, anti-virus, patching, and other security activities.
Desirable
- Knowledge of N3 connectivity
Personal Qualities
Essential
- Manages and develops a team approach.
- Customer focused.
- Professional approach with staff and customers
- Strong proven interpersonal and communication skills
- Able to demonstrate evidence of continuing personal development
- Confident and Assertive
- Accurate and shows attention to detail
- Willing to take responsibility and ownership
- Logical thinker with ability to breakdown complex tasks into more manageable sub tasks
- Enjoys a challenge
Person Specification
Education
Essential
- High standard of education to degree level.
- Networking qualifications, CCNA/CCNP required, CCIE desired
Desirable
Education
Essential
- Attended formal technical specialist training courses and kept up to date with IT technology advances
Experience
Essential
- Maintained in-depth specialist knowledge over a variety of networking technologies and best practices.
- Minimum of 5 years varied industry experience and 2 years proven experience of working in an Infrastructure support environment.
- Experience in a similar post managing between 2 to 5 staff.
- Customer and supplier contact skills - effective telephone communication skills
- Proven hands-on experience with firewalls, anti-virus, patching, and other security activities.
Desirable
- Knowledge of N3 connectivity
Personal Qualities
Essential
- Manages and develops a team approach.
- Customer focused.
- Professional approach with staff and customers
- Strong proven interpersonal and communication skills
- Able to demonstrate evidence of continuing personal development
- Confident and Assertive
- Accurate and shows attention to detail
- Willing to take responsibility and ownership
- Logical thinker with ability to breakdown complex tasks into more manageable sub tasks
- Enjoys a challenge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
