Outpatient Administrator

Job summary

Be the friendly face that makes someone's hospital visit feel less overwhelming. Join us as an Outpatient Administrator and help patients feel supported. Join a team that makes a real difference -- every single day. Are you someone who thrives in abusy, people-focused environment? If so we'd love you to join us at Dorset County Hospital NHS Foundation Trust.

This is a fantastic opportunity to become part of a growing, welcoming team at the heart of our outpatient services.

You'll bring:

• Recent clerical/administration experience in an office environment
• Great customer service skills
• Clear, confident and empathetic communication
• Strong attention to detail
• A genuine desire to help others

We pride ourselves on being a supportive, friendly and collaborative team. In return for your commitment, we offer:

• A flexible approach to working patterns
• Full training and ongoing development
• Opportunities to broaden your skills across reception, appointments and call centre functions
• A welcoming team who genuinely care about each other and the patients we serve

We know how important a healthy work-life balance is -- and we'll work with you to help you achieve it.

Main duties of the job

In this varied and fast-paced role, you'll have a primary function as :

Welcoming patients, dealing with face to face enquiries face to face and on the telephone, making appointments and recording personnel details.

You'll also have the chance to learn all aspects of the team's work, helping to create a smooth, high-quality service for patients, relatives, and clinical teams.

Your day might include:

• Welcoming patients to clinic and supporting them with queries
• Answering calls with empathy, accuracy and professionalism
• Scheduling, changing, or cancelling appointments
• Updating patient details and ensuring records are accurate
• Working closely with clinical teams and other departments
• Helping us meet Trust waiting-time and data-quality targets

No two days are the same -- and that's exactly what makes this role rewarding.

If you're looking for a role where your work has real impact on people's lives -- and where no day is ever dull -- we'd love to hear from you.

Apply now and start your NHS journey with us.

Please note that applying for this role means you will also be considered for our Endoscopy Receptionist role also currently being advertised.

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.

Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Right to Work in the UK:This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

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Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

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