Job summary
The post holder will be a member of the therapies administration team to ensure an efficient service is provided for adult patients and their carers attending clinics. They will also provide assistant cover to various therapies classes.
Main duties of the job
The post holder will work closely with the team to ensure the delivery of a high quality service. They will require the utilisation of good secretarial, clerical, communication and interpersonal skills.
A polite and helpful first point of contact for patients, staff, and visitors to the Therapies Department at Weymouth Community Hospital and the Outpatient Therapies Centre in Charlton Down. To make patient appointments. To deal with enquires from patients, staff and visitors including by telephone, email, and face to face. The accurate sending and receiving of electronic data using hospital systems such as PAS and DPR.
About us
The Therapies department is split between three different sites within Dorchester, Weymouth and Charlton Down. They provide clinical appointments, as well as different classes and gym groups.
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Job description
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- 4x GCSE Level C or equivalent including English and Maths
Desirable
- BTEC or HND or NVQ level 2 or equivalent experience in relevant subject
KNOWLEDGE & EXPERIENCE
Essential
- Experience in person facing role.
- Experience and ability to work collaboratively with other members of the team
- Experience of using own initiative
Desirable
- Able to demonstrate a base level knowledge of conditions, clinical pathways
- Awareness of clinical governance and its implication for Therapy
- Previous experience of working in administrative post
SKILLS & ABILITIES
Essential
- Willingness and ability to undertake training.
- Able to communicate routine information to patients, carers other health professionals and team.
- Positive interpersonal skills
- Ability to work effectively in a team environment
- Good time management skills with ability to organise prioritise.
- Able to provide a good standard of clear concise, written, and verbal reports in English
- IT skills, including using hospital data bases, word processing and email
- Ability to manage own stress and work in a stressful and unpredictable environment
- To show empathy and fairness to give support to others
- Understanding and importance of confidentiality.
Desirable
- The ability to identify and act upon potential clinical risks
Other
Essential
- Be able to demonstrate flexibility and reliability
- Able to use own initiative
- Work across sites in a flexible manner and adapt to changing environments
- Physically fit and able to comply with Trusts moving and handling guidelines, therapeutic handling
- Professional manner and appearance
- Car Driver
Desirable
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- 4x GCSE Level C or equivalent including English and Maths
Desirable
- BTEC or HND or NVQ level 2 or equivalent experience in relevant subject
KNOWLEDGE & EXPERIENCE
Essential
- Experience in person facing role.
- Experience and ability to work collaboratively with other members of the team
- Experience of using own initiative
Desirable
- Able to demonstrate a base level knowledge of conditions, clinical pathways
- Awareness of clinical governance and its implication for Therapy
- Previous experience of working in administrative post
SKILLS & ABILITIES
Essential
- Willingness and ability to undertake training.
- Able to communicate routine information to patients, carers other health professionals and team.
- Positive interpersonal skills
- Ability to work effectively in a team environment
- Good time management skills with ability to organise prioritise.
- Able to provide a good standard of clear concise, written, and verbal reports in English
- IT skills, including using hospital data bases, word processing and email
- Ability to manage own stress and work in a stressful and unpredictable environment
- To show empathy and fairness to give support to others
- Understanding and importance of confidentiality.
Desirable
- The ability to identify and act upon potential clinical risks
Other
Essential
- Be able to demonstrate flexibility and reliability
- Able to use own initiative
- Work across sites in a flexible manner and adapt to changing environments
- Physically fit and able to comply with Trusts moving and handling guidelines, therapeutic handling
- Professional manner and appearance
- Car Driver
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
