Dorset County Hospital NHS Foundation Trust

Medical Secretary - Gastroenterology

The closing date is 21 May 2025

Job summary

This is an excellent opportunity to join the secretarial team in the busy Gastroenterology Department at Dorset County Hospital.

The post-holder will work closely with all members of the clinical and support team in ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills with knowledge of word-processing and other computerised systems. All secretaries appointed to the Gastroenterology service have a shared responsibility to service the needs of the department.

Main duties of the job

To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service
Daily tasks to include audio typing and working with clinical systems
To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and it will necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation
To work with the clinical and managerial teams to maintain and support departmental / divisional practice and procedures to ensure that both operational targets and quality standards are achieved.

About us

The post holder will be an active and enthusiastic member of the Gastroenterology Department at Dorset County hospital providing a first-contact service for patients within the service. The successful candidate will form part of a high quality and close team within the hospital.

Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

405-25-AC196GAST-A

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

Please see the attached job description and person specification for full details on the role and responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for full details on the role and responsibilities.

Person Specification

Education, Qualifications & Training

Essential

Educated to GCSE level or equivalent, including English at Grade C or above
RSA stage III word processing or equivalent

Knowledge & Experience

Essential

Experience of working with computer systems, to include Microsoft Office, in a working/academic environment

Skills & Abilities

Essential

Evidence of secretarial skills including excellent audio typing and minute taking skills
Evidence of effective communication skills both written and oral
Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines
Evidence of ability to work with minimal supervision
Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve problems
Evidence of flexibility and ability to adapt to different areas of work

Desirable

Ability to build and maintain good working relationships within a team.
Understanding of medical terms

Person Specification

Education, Qualifications & Training

Essential

Educated to GCSE level or equivalent, including English at Grade C or above
RSA stage III word processing or equivalent

Knowledge & Experience

Essential

Experience of working with computer systems, to include Microsoft Office, in a working/academic environment

Skills & Abilities

Essential

Evidence of secretarial skills including excellent audio typing and minute taking skills
Evidence of effective communication skills both written and oral
Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines
Evidence of ability to work with minimal supervision
Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve problems
Evidence of flexibility and ability to adapt to different areas of work

Desirable

Ability to build and maintain good working relationships within a team.
Understanding of medical terms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)