Outpatient Administrator

Dorset County Hospital NHS Foundation Trust

The closing date is 11 May 2025

Job summary

To provide a smooth running clerical and administrative service to the Trust, this includes booking appointments, answering telephone calls and greeting patients on Reception desks
To ensure that all data entries are made in a timely manner and by doing so, contribute to the achievement of the Trust's targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high quality service. This will require the use of good clerical, communication and interpersonal skills.

Successful candidates will be asked to start as soon as possible so please ensure that your references are made aware that you have used them.

Main duties of the job

Do you thrive is a busy fast paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as a Outpatient Administrator!

In this role you will

Have the primary function of either a Receptionist, Call Centre Agent or Appointments Clerk. You will have input into the decision of which primary function suites you best
You will have the opportunity to learn all of function and team skills
Full training will be provided and no experience in a hospital setting is required

To excel you will have

Recent experience in an office environment in a clerical/admin capacity
Customer service experience
Good communication skills with an empathetic approach

About us

In return we can offer you a place in a growing, supportive team, who are part of a truly special organisation. The office is open 8am until 6pm, Monday to Friday and we welcome applications for both full and part-time hours, minimum 27 hours per week over 3 days. Having a balanced home and work life is important and we offer a flexible approach to working arrangements.

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

405-25-AC204OUT

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

Job description

Job responsibilities

Responsibility for Patients

Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.

Responsibility for Policy and Service Development

The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.

Responsibility for Financial and Physical Resources

Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested.
The post holder has a duty of care in relation to all equipment and resources used in the course of work.

Responsibility for Staff

The post holder may be required to demonstrate duties to new starters or other staff members if required.

Responsibility for Information Resources

Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy.

Job description

Job responsibilities

Responsibility for Patients

Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.

Responsibility for Policy and Service Development

The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.

Responsibility for Financial and Physical Resources

Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested.
The post holder has a duty of care in relation to all equipment and resources used in the course of work.

Responsibility for Staff

The post holder may be required to demonstrate duties to new starters or other staff members if required.

Responsibility for Information Resources

Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy.

Person Specification

EDUCATION, QUALIFICATIONS & TR

Essential

General education to GCSE standard or equivalent, including English and Maths

EXPERIENCE

Essential

Relevant and recent experience in an office environment in a clerical/admin capacity
Experience of dealing with telephone enquiries
Understanding of Confidentiality

Desirable

Previous experience in a Healthcare environment
Previous computer experience In a Windows environment

SKILLS, ABILITIES & KNOWLEDGE

Essential

Good numeracy and literacy skills
Competent keyboard skills
Excellent communication skills
Ability to work without supervision
Ability to work as part of a team

Person Specification

EDUCATION, QUALIFICATIONS & TR

Essential

General education to GCSE standard or equivalent, including English and Maths

EXPERIENCE

Essential

Relevant and recent experience in an office environment in a clerical/admin capacity
Experience of dealing with telephone enquiries
Understanding of Confidentiality

Desirable

Previous experience in a Healthcare environment
Previous computer experience In a Windows environment

SKILLS, ABILITIES & KNOWLEDGE

Essential

Good numeracy and literacy skills
Competent keyboard skills
Excellent communication skills
Ability to work without supervision
Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.